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AutoNation Toyota Irvine

(3,575 reviews)
Visit AutoNation Toyota Irvine
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 9:00am–9:00pm
2024 consumer dealer award
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2024 consumer dealer award
New (888) 265-5863 (888) 265-5863
Used (888) 733-8207 (888) 733-8207
Service (855) 685-1347 (855) 685-1347

Reviews

(3,575 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota Irvine from DealerRater.

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Waited 20 minutes for someone to talk to me even though I

Waited 20 minutes for someone to talk to me even though I had an appointment. Then was told it would take 45 - 60 mins to have them mount the rim (which I left 2 days prior to have a tire replaced). When I asked after 30 mins of sitting in the waiting room if they were able to improve on that time, the service advisor told me it was on the lift (as the tech drove by the window with it). I changed the tire 2 days before in a parking lot with only the tools included with the car in 15 mins. With power tool it would have taken less than 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Alex, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Great place to purchase a vehicle.

Great place to purchase a vehicle. Everyone is very nice. I'll definitely come back to buy again in future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about AutoNation Toyota Irvine! We're looking forward to your next visit with us!

I always have a great experience at AutoNation Toyota

I always have a great experience at AutoNation Toyota Irvine. The staff is friendly. I most recently met with Andrea in the service department and she provided excellent service. My car was finished earlier than expected and I appreciated the updates/videos on the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Irvine. If you ever need help, just give us a call. Happy motoring!

Excellent.

Excellent. Mark did everything he could to get me the best deal for me. Recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

Joel was service rep who took care of my needs.

Joel was service rep who took care of my needs. His background in the automotive industry certainly make him an asset. I like his style of updating the progress of my vehicle. He sent me a short video clip of the car as service it is being done to it. And he checked back with me if I still have time to have work on my another request. The waiting area is well equiped. One area of improvement could be folks that answer the calls in customer service. I looked for two service representative and I was told they were both on vacation. But because of time sensitive repair I needs, I went to look for some else. To my surprise Joel and Braulio were both there ! This two tag teamed on helping get going with my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Very convenient shuttle service!

Very convenient shuttle service! Service advisor communicates well and regularly. Prices are pretty high. Paying is easy and pickup is convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Yeecla, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

First off, I never write reviews because I don't really

First off, I never write reviews because I don't really care to help others make more money when I ain't getting none of it, but I am breaking my no review writing for AutoNation Toyota Irvine. They're ABSOLUTELY AWESOME! However, AutoNation Toyota Irvine is trustworthy and well deserving of your business. They will treat you well, bendover for you, and make sure you leave happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Mr Del Nakar provided us with.

Mr Del Nakar provided us with.excellent service today. I highly recommend visiting Toyota Autonation Ivine. All the staff who helped us are warm and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we always strive to provide personable and excellent customer service. Thank you again for the review!

AutoNation Irvine usually has open appointments for

AutoNation Irvine usually has open appointments for routine maintenance such as oil changes. They recently quoted me on my Toyota Sienna $11,700 on a number of repairs. When I took it to a mechanic I trust, he was shocked they recommended certain items, and the control arm and sway bar repair he did recommend was about 1/3 of the cost quoted at the dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

My service advisor was Eddie, who was very kind and

My service advisor was Eddie, who was very kind and professional. Got me out on time. Nice touch with the fresh popcorn available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!