Reviews
Purchased a used vehicle two weeks ago and my experience
Purchased a used vehicle two weeks ago and my experience through the process was fantastic. I contacted Don Robertson via email and he provided me the details of the out the door price. Additionally, once I got to the dealership, the process was just as smooth and efficient. At finance, Alex Ashari was also extremely helpful and explained all of the options I had. Thank you such an efficient process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great response, on time.
Great response, on time. I was worried about my English, but they were kind. Would use again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Getting A New Car
I just bought a 2018 camry XSE v6 and it was one of the most smoothest transactions for buying a car ever it was quick and easy unlike those other dealers were you have to wait 4-5 hours with paperwork to be able to drive your new car off the lot. Not only that but they also cleaned the car very well before delivering it off to me as well as topping up the gas tank. I am going to be coming back here for my next car 200%
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Farzana, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I really liked the service, the truth is that if I
I really liked the service, the truth is that if I recommend it, they are kind, honest. They do a very good job and they treated me with great kindness and professionalism
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.
Thank you very much, it was the first time that my Tacoma was serviced and I liked the treatment and kindness in which they treated me. I highly recommend it and I will continue to take my car for your service.
Total Scam
Got an estimate to repair head gasket for $6500 then Toyota Irvine refused to honor the estimate unless I pay $9000+ instead. In the process also damaged my car. The worst repair shop I have ever experienced. I have filed a complaint with Bureau of Automotive Repair, Better Business Bureau, Costco, and Yelp. I should have checked the review from Google and Yelp first!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
In n out in 1hr.
In n out in 1hr. Great/fast service. Mohamed Abdelwahab is the guy you wanna talk to.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Welcoming people from the first step, honest in offers,
Welcoming people from the first step, honest in offers, fast service, friendly and successful deal I had with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Hossam, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Retrain some staff to understand customer service.
A bad experience with staff that are NOT customer ervice oriented . They are not helpful after sale! One member said you buy used car you get what you get(missing 2nd key). They did make any effort to find garage door opener left in the trade in. Smug answers....will not refer anyone there....
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ed, we are deeply disappointed by your experience at AutoNation Toyota Irvine. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.
I purchased a 2021 VW ID.
I purchased a 2021 VW ID.4 from AutoNation Toyota Irvine because I found it on Cars.com The listed price was really good compared to other dealers. The best thing was, no sneaky fees or "add-ons" that can't be removed or any of that stuff. The only additional fees were what you would expect: sales tax, title fees, DMV fees. They were very transparent. Since I was purchasing this car from 2 hrs away, Andy took a full video of the exterior and interior of the car. He was also very responsive. He was out on the day I came in to actually buy the car, but Faten was also amazing. She made the process super-easy, I had a place to set up a remote office so I could keep working. The car was exactly what I had seen on the video, no surprises. Finally, Faten went above and beyond removing and re-installing the license plate holder from my trade-in to the car I bought. I also forgot to take off a car magnet that had sentimental value. I let Faten know and within an hour, she had found it and mailed it to me. Amazing work!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Ricardo, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. If you need more help, our team is available to talk -- safe travels!
Customer service is great!
Customer service is great! Del Nakar was very helpful and friendly. So was Mark Youssef.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us, Grace! Don't hesitate to call us if you ever need anything. Be safe on the road!
