Reviews
Tom was so kind and helpful, and eased my anxiety.
Tom was so kind and helpful, and eased my anxiety. Referred to the dealership by the Costco auto purchase plan and was very pleased. It’s really nice.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I had a great experience at AutoNation.
I had a great experience at AutoNation. The spring on my fuel door broke preventing access (without a helper). I took it in to AutoNation Irvine and was in-and-out in 20 minutes. The service rep Braulio was kind enough to replace it himself rather than send the vehicle into the service bay. I'm truly appreciative of his efforts. I will ask for him by name next time around.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mark , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Thank you Abe for my new car .
Thank you Abe for my new car . Such good customer service!! Answered all my questions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. Please don't hesitate to reach out if there's anything additional we can do for you.
Extremely professional and knowledgeable.
Extremely professional and knowledgeable. I was checked in and out right when I was told. My advisor israr was very knowledgeable and professional on top of being extremely friendly. Very clean and friendly environment. Definitely go back like always again and again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Took my ‘23 RAV4 for the 30K service (I drive a lot);
Took my ‘23 RAV4 for the 30K service (I drive a lot); Oscar was great as usual, the service was thorough, and got a 10% discount. Why I will continue to return 😎
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The service department keep the customers waiting in the
The service department keep the customers waiting in the waiting area without updating the service status.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.
Super Quality Car services for Oil Change
I went to AutoNation Toyota Irvine on 08/25/2023 for oil change. The service advisor is very professional. It's high quality maintenance work, and reasonable waiting time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dong, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Full Service maintenance
I always liked Auto Nation to service my car. That?s why I?ve been a Customer since 2006. However, the last 2 appointments I had, took so long. I don?t mind the one before my last since they have to work on extra parts that needs replacements. However, the last one, with only the regular service took over 3 hours with my appt at 2:45 and leaving at almost 6PM. That made me feel like I was put last because I only have the regular service done. I hope my next one will be better.
- Customer service 4.0
- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Zsazsa, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.
customer service is good, they are friendly and kind.
customer service is good, they are friendly and kind. they take the time to explain the maintenance the car needs based on the miles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Karen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Went in looking for a Tundra.
Went in looking for a Tundra. They made it super easy to find the trim I wanted and placed my pre order. They estimated a month until delivery got it about a week early! Great experience quick and easy the way car buying should be! Ask for Abe.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!