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Karl Malone Toyota

(359 reviews)

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Karl Malone Toyota from DealerRater.

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I highly recommend this dealership for your next car

I highly recommend this dealership for your next car purchase. Isaac and Patrick in the service, or parts department were absolutely amazing and very easy to work with. Go see Isaac that kid will sell you the car your dreams.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Its an hour drive everytime we go, but Blenda has been

Its an hour drive everytime we go, but Blenda has been handling our services for years and I would highly recommend working with her. She knows what shes doing and communicates throughout the process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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If you're looking to purchase a vehicle, look elsewhere.

If you're looking to purchase a vehicle, look elsewhere. This is one of the few dealerships in the state that charges a premium on their new Toyotas any time demand fluctuates. If you're looking for dealer services, definitely make the drive to another service department. They've managed to mess up alignments on new vehicles, failed to repair obvious oil leaks on a new car and finally struggled to service a vehicle without damaging it further.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I appreciated the way they were transparent with me about

I appreciated the way they were transparent with me about the cost and also the options. They completed the work in a quick and timely manner. I would go back to them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I recently purchased a Toyota Tacoma.

I recently purchased a Toyota Tacoma. I called first to make sure they have the truck I am interested to see and possibly purchase. Mike from sales answered politely and assured me that the type, model, and year I prefer is available. He scheduled my appointment the same day within an hour. When I got there, Mike was waiting in the lobby, on time, and greeted me politely. Showed me the 3 models they have available for Tacoma. he gave me all the detailed info I need and I test drove this nice Tacoma. Mike is a good sales person. He knows what info he needs to provide with the customer, he is very polite, attentive, and knows his stuff- answered all my inquiries. I must say I only stayed in the dealership within the hour. Mike made it all possible. He is polite, prompt, and saved a lot of my time and his. Very professional. I will definitely refer Mike and Karl Malone dealership to my family and friends on their next purchase. Thank you for a good service. I like my truck....a lot!! Maria H.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Blenda was fast and efficient.

Blenda was fast and efficient. Explained questions I had about certain car operations. Happily and informative. In and out in an hour as promised. And explained future car maintenance schedule. 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This place is either dishonest or incompetent.

This place is either dishonest or incompetent. They told me that my tires were dangerous, nearly bald, and had a bubble in them. This didn't make sense because the tires were not that old. I took the car to a real tire shopped confirmed they were just fine. These people trying to scare me into giving the money is just immoral. They are a bunch of crooks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Had a regular service checkup on Monday 3/31/25.

Had a regular service checkup on Monday 3/31/25. They got me right in and out within an hour. Service dept was very helpful! Always so professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Daniel is always great, he keep me updated of what needs

Daniel is always great, he keep me updated of what needs to be done and why. The service is always spotless and fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service dealer for my Toyota.

Good service dealer for my Toyota.they service my car right and they are professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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