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Ken Nelson Auto Group

(97 reviews)
Visit Ken Nelson Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (815) 595-4049 (815) 595-4049
Used (815) 595-4086 (815) 595-4086
Service (815) 734-3769 (815) 734-3769

Inventory

See all 329 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2005.
Ken Nelson Auto Group offers 10 new vehicle franchises in one convenient location. Shop Chevrolet Cadillac Buick GMC Toyota Chrysler Dodge Jeep Ram and Nissan plus our great selection of pre-owned and manufacturer certified vehicles all on North Galena Avenue in Dixon IL!
Ten New Car Franchises in One Convenient Location!

Service center

Phone number (815) 734-3769

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Nelson Auto Group from DealerRater.

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My sister and I had a great experience purchasing her

My sister and I had a great experience purchasing her vehicle from Ken Nelson with help from Eric, our salesman. The first car she wanted was sold before we got there and he asked enough questions to understand what she needed and located a different one that was perfect for her. The whole experience was top notch from making the initial appointment to finalizing the paperwork.

My sister and I had a great experience purchasing her

My sister and I had a great experience purchasing her vehicle from Ken Nelson with help from Eric, our salesman. The first car she wanted was sold before we got there and he asked enough questions to understand what she needed and located a different one that was perfect for her. The whole experience was top notch from making the initial appointment to finalizing the paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We had a very good experience at Ken Nelson.

We had a very good experience at Ken Nelson. Austin was very helpful with a no pressure approach. We would recommend buying your next vehicle from them.

We had a very good experience at Ken Nelson.

We had a very good experience at Ken Nelson. Austin was very helpful with a no pressure approach. We would recommend buying your next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The salesman worked with me thru text messages and

The salesman worked with me thru text messages and answered all my questions. I was apprived fir a loan quickly thru their finance dept. The salesman picked me up and drove me to dealership. I was abke to drive the vehicle then. The finance gentleman was very thorough and efficient. The experience was all very positive and I would recommend buying from this dealership.

The salesman worked with me thru text messages and

The salesman worked with me thru text messages and answered all my questions. I was apprived fir a loan quickly thru their finance dept. The salesman picked me up and drove me to dealership. I was abke to drive the vehicle then. The finance gentleman was very thorough and efficient. The experience was all very positive and I would recommend buying from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience Marsha!! We so appreciate the kind words and hope you love your 2025 Buick Encore GX!

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Huge shoutout to Denny— Rick Curia is lucky to have him

Huge shoutout to Denny— Rick Curia is lucky to have him on the team! He went above and beyond to make sure everything was perfect, and honestly made my husband’s car dreams come true (I think my husband might love the new ride more than me now). The process was smooth, stress-free, and even enjoyable — which is saying something when it comes to car shopping. If you want someone who’s not only knowledgeable but also makes the experience fun, ask for Denny. You won’t regret it!

Huge shoutout to Denny— Rick Curia is lucky to have him

Huge shoutout to Denny— Rick Curia is lucky to have him on the team! He went above and beyond to make sure everything was perfect, and honestly made my husband’s car dreams come true (I think my husband might love the new ride more than me now). The process was smooth, stress-free, and even enjoyable — which is saying something when it comes to car shopping. If you want someone who’s not only knowledgeable but also makes the experience fun, ask for Denny. You won’t regret it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Good staff and very friendly and knowledgeable about

Good staff and very friendly and knowledgeable about their products, very happy with the purchase.

Good staff and very friendly and knowledgeable about

Good staff and very friendly and knowledgeable about their products, very happy with the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Morgyn Bailey is the best salesperson I have ever had to

Morgyn Bailey is the best salesperson I have ever had to deal with. I've bought many cars in my life and if they were remotely close to her personality I would have bought more. Dealing with this young lady we felt like we were buying from someone we've known for years. Very upfront, relaxed and casual. Do yourself a favor and ask for this lady when you're there. The Ken Nelson dealership should be thankful for her and proud of her. She deserves 4 of the 5 stars in this rating. THANKS Morgyn.

Morgyn Bailey is the best salesperson I have ever had to

Morgyn Bailey is the best salesperson I have ever had to deal with. I've bought many cars in my life and if they were remotely close to her personality I would have bought more. Dealing with this young lady we felt like we were buying from someone we've known for years. Very upfront, relaxed and casual. Do yourself a favor and ask for this lady when you're there. The Ken Nelson dealership should be thankful for her and proud of her. She deserves 4 of the 5 stars in this rating. THANKS Morgyn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I recently had the best experience purchasing a used

I recently had the best experience purchasing a used vehicle from Ken Nelson Auto. I test drove a new arrival that hadn't had an inspection yet. Before I purchased the vehicle that day, the service department took care of the brakes and a recall item to make sure my vehicle was in its best condition for me to buy. Justin and Hope took care of the sale and loan details, and I found them to be honest, friendly, and great communicators. I even had great interactions with the individual in the parts and accessories department who took my order, called me when the accessories came in, and even carried them out to my vehicle for me. This was my first time shopping at Ken Nelson Auto, and I was highly satisfied. I know I will purchase all my future vehicles from Ken Nelson if they continue to maintain this level of excellence. We need more car dealerships like this one.

I recently had the best experience purchasing a used

I recently had the best experience purchasing a used vehicle from Ken Nelson Auto. I test drove a new arrival that hadn't had an inspection yet. Before I purchased the vehicle that day, the service department took care of the brakes and a recall item to make sure my vehicle was in its best condition for me to buy. Justin and Hope took care of the sale and loan details, and I found them to be honest, friendly, and great communicators. I even had great interactions with the individual in the parts and accessories department who took my order, called me when the accessories came in, and even carried them out to my vehicle for me. This was my first time shopping at Ken Nelson Auto, and I was highly satisfied. I know I will purchase all my future vehicles from Ken Nelson if they continue to maintain this level of excellence. We need more car dealerships like this one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

This was my third vehicle purchased from Ken Nelson.

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle. He did a great job finding mine. I'm happy with the purchase and driving the vehicle is quite an experience with all the new technology on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I went to work one morning and didn’t realize I had a

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my vehicle to my work and sent me an invoice to pay after I got off work. It was like it never even happened and they took care of all the hassle for me! Could have been a really bad day trying to figure that all out after a 13 hour shift. They have amazing customer service! And I didn’t even have to get a new tire! 10/10 recommend!

I went to work one morning and didn’t realize I had a

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my vehicle to my work and sent me an invoice to pay after I got off work. It was like it never even happened and they took care of all the hassle for me! Could have been a really bad day trying to figure that all out after a 13 hour shift. They have amazing customer service! And I didn’t even have to get a new tire! 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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