Reviews
LORI IS A PEOPLE PERSON
Second vehicle I have bought from Lori and I will buy from her again. I called her by phone and told her what I wanted and she found just the right vehicle. Lori had everything ready when I arrived including the financing with the payment I had ask for. Lori answered every phone call I made immediately and kept in close contact with me about everything. Lori gives me the best buying experience I have ever had. I did not have to walk all over the lot in the heat looking for what I wanted it was waiting for me at the front door. THANKS LORI
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Super Service
Super service! Brittany was super fantastic from greeting to parting! I didn't have to wait on a thing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First Visit
We were greeted promptly, professionally and courteously. Work was completed timely. Overall good experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review, Donald! We are happy to hear that we were able to gain your trust in our business. Please come back to see us if you need anything at all!
Every was a great experience!
F150 Lairat . Salemen was very helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sidney, thank you for writing this fantastic review and congratulations on your new F150! We really appreciate your kind words and high star-rating! Please come back to see us if you need anything at all.
Nice Facilities and fast and prompt service
very nice new facilities and staff was very friendly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, we are so pleased to hear your experience with us was a positive one. Thank you so much for your business and your wonderful review! We look forward to your next visit!
Awesome Service Rep.
I always make sure I request Kelly as my service rep. He always greets me when I pull up in my car. He will answer any questions I have & help me understand some I don't
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
very helpful fair deal very nice
Yes we first seen our mercury mountaineer on rountree Moore website went to the dealer was greeted as we got there by Mr Mark he was very helpful to us and also has called 2 times to see if we are happy as we are we only drive Ford and only use Roundtree Moore service they're the best including Mr.Randy thanks again look forward to more business The Fletcher family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy Yet Again
Prompt service and they fixed all the issues I was having....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, we are so pleased to hear your experience with us was a positive one. Thank you so much for your business and your wonderful review! We look forward to your next visit!
Good customer service
Service was very good! Kelly was pleasant and efficient! Very customer friendly. It has not always beenthat way in the past.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Francisco, your positive review means a lot to us and we're happy we could help you. At Rountree-Moore Ford Lincoln Mercury, we value our customers and we look forward to seeing you on your next visit.
Response
No Thanks---I have paid for the service I receive. Have suggested a number of times that a vacuuming of the driver side of vehicle would be appreciated by all customers, after receiving service....
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ron, thank you so much for your business and your wonderful review! Please come back to see us if you need anything at all.