Reviews
Want a great deal see Eddie Gregory, outstanding
Want a great deal see Eddie Gregory, outstanding salesperson Second car I've bought from Eddie and if I need another I will ask for him. I would recommend him to anyone including my own family. Honest and easy to work with. Best sales experience, I believe, I have ever had. Thanks Eddie
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Service and are trustworthy
I felt my questions were being answered professionally. Randy makes me feel that the work done on my car is needed and not just something that is really not necessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Barbara! I'm very happy to hear that Randy was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service and helpful staff
At the first moment that I got there the staff was very courteous and the application process was very smooth. The agent that helped us directly was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Naela! It is imperative to us that we make the car-buying experience smooth and efficient from the initial negotiations to the final paperwork. We are thrilled to hear that we were able to help with. Please let us know if there is anything else about your purchase that you'd like to discuss. Be sure to visit us on Facebook for our unbeatable coupons and specials offered to our likers and followers. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Knowledgable and effective sales team.
I went "Window Shopping" on a Sunday when I thought that your dealership was closed. It turned out that you were open. Which, that makes sense because most people are off on the weekends and like to look around at that time.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, our number one goal is customer satisfaction. We are very pleased you enjoyed your recent visit on a Sunday and we hope you will continue to use our dealership for your vehicle needs. Thank you for your great review! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Caring service.
The service advisor actied like he was interested in my truck.He followed up on a few questions I had.I will be back soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Amazing service
When coming in for a regular oil change and having the car inspected before the service advisor noticed a dent in my fender, when picking the car up, the dent was gone! I am so thankful for them fixing it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Emily! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service knowledgeable personell
We enjoyed our visit and everyone was as nice and knowledgeable about everything we asked about. We were comfortable about purchasing a Ford vehicle. We were not Ford people at first, now we are.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. Congratulations on your new vehicle! We look forward to servicing your future automotive needs! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Awesome service!
Kelly, my service rep, went out of his way to make sure I was happy and all went well. A very pleasant young man.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your recent experience with us, Debra! We are pleased to hear that Kelly went above and beyond during your service visit. We strive to provide unmatched service to every customer so it is rewarding to hear when we achieve this. We can't wait to see you again! Sincerely, Mary Rountree | Customer Care Specialist | mary@rountreemoore.com
Great Service/Kez is great
our car buying experience with Rountree Moore began on the internet followed by Saturday morning phone calls and text from manager Karen...after talking with Karen a few times (she was great)...she turned us over to Kez...Kez was awesome with helping us to get the numbers and payment where we wanted before we ever left town...it was understood that we would not be going to Lake City making a blank trip or just because we have nothing to do...once we heard what we wanted...off to Lake City...once there...Karen and Kez did not disappoint...they worked to make sure things went smoothly and that we were satisfied with our purchase..go see Kez if you want a great deal on your next vehicle...
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steve and Wanda, thank you for your kind words and congratulations! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. We are pleased to hear that our Sales Team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Mary Rountree Customer Care Specialist mary@rountreemoore.com
Customer Service
No back and forth with anything, customer service far execeeded my expectations. This was the first time in ten years i have shopped locally
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, we appreciate you taking the time to tell us that you are a happy customer! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant purchase experience. We look very forward to seeing you again in the future! Mary Rountree Customer Care Specialist mary@rountreemoore.com