Reviews
AWESOME SERVICE, DATE 1/7/2014
Thank you for this survey, my visit yesterday was wonderful, out of there in no time but I just needed my Oil Change and Tires checked...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelli, we are pleased to hear that you had such a positive experience at our dealership! Thank you for choosing us. If you have any questions about the work that was done, please don't hesitate to reach out to us. We appreciate your business and look forward to working with you in the future! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Very good service and very prompt & pleasent
Service Manager "Randy" is far superior to any Service Manager in any Car Dealership I have ever been in, and I am sure you realize that is a most important factor. I must say that the repairman is of the best quality. I have been in many Dealerships in my lifetime, & this one is the best. I am 76 years old and retired from GMC Oldsmobile and know what I am talking about.......Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for the great review and praise! We are proud that you chose our dealership to service your vehicle and happy that you had such a positive experience. We will share your kind words with Randy. He is a valued member of our team and a reflection of our standard of top notch customer service. Please don't hesitate to call if you have any questions about the work that was done. We look forward to working with you for your future vehicle needs! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Excellent service
I had a part that was attached to my windshield come off on the interstate and when I showed up at the dealership hoping that I could get this taken care of since I did not call or make an appt. Randy Fletcher greeted me and assured me that the part was in stock and they could put on while i waited. Randy also inspected the other side and found the same part was coming loose from the windshield and ordered this part and I had it put on 2 days later.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you so much for taking the time to write this great review! We are happy to hear that you enjoyed working with Randy and that he was able to get your car serviced in such a short amount of time. Randy is a valued member of our team and is 100% dedicated to ensuring that all of our customers are receiving top notch customer service. If you have any questions about the work that was done, please don't hesitate to contact us! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
good service clean sitting room very friendly enve
Randy was very helpful and he had my car worked on and completed very fast. They took my car in very fast and completed it in a timely manner.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, thank you for leaving us a wonderful review with high ratings! We are grateful for the chance to earn your business and hope to continue to assist you in servicing your car's needs. We are also happy that you enjoyed working with Randy. I will share your kind words with him. If there is anything else we can do for you please let us know. Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Great services, active attitude, friendly gesture
The salesman Kez Ford was very active in completing the deal and he did a great deal of effort in pushing the price down to meet our budget. The Finance process was clear and fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Guocan, thank you for taking the time to write a review on your experience with us! We appreciate your feedback and we are glad to hear that we were able to meet or exceed your expectations and we were able to find what you were looking for at the price you wanted to pay. We hope to continue to serve you throughout your service experience. Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Excellent service and collision repair departments
Kevin was friendly and took the car in at the appointed time and did the 45K service and inspections quickly. Your service dept made good recommendations and, when I asked for one of them to be carried out, you were able to take care of that quickly. As I was waiting to speak with Kevin between these jobs, I heard Kevin educate another customer in a courteous manner about a service that the customer mistakenly thought he needed. After these two service jobs, Kevin delivered my car to your Collision Repair and April arranged for a water test and adjustment to take care of a leak in the rear hatch. I had told April that I thought this leak was related to a repair done 2 years ago but I was very appreciative that she didn't charge me for it and that she managed to work me in on a very busy day. I was also pleasantly surprised that April remembered me and my cars previous history at your business. April and Kevin were both very friendly and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for this glowing review of the service department. We are glad to hear that you enjoyed your experience with us. Kevin and April are an integral part of the Rountree-Moore Ford team and they share our core value of customer satisfaction being the ultimate goal. We are pleased to know that we've succeeded with you. Please don't hesitate to contact us if you have any questions. We look forward to seeing you in the future! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Rountree Moore Ford
I liked the personal attention to my desires/needs in my vehicle. They were also very helpful in obtaining financing at my level of payment. Jason Heaps was most helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gloria, your wonderful review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your vehicle needs and that you enjoyed working with Jason. At Rountree-Moore Ford, we always strive to provide quality customer service and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you in the future! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Great Service
Help was friendly and knowledge of product. Selection of cars was good and ould not hesitate to recommend dealership to anyone who wanted a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judith, thank you for taking the time to share your recent experience with our dealership! We are thrilled to know our team gave you great service and was able to show you a great selection of cars to choose from. We will pass your comments along to our team and we look forward to having the opportunity to work with you again. Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Great Service
When you take your car there you are greeted by a service rep right away, no waiting. After looking at your vehicle some one gives you a call, tells you the problem, (and amount it will cost).
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pam, thank you for the great feedback! We are happy to hear that you had a positive experience with our service department and didn't have to wait long in line. We always strive for 100% customer satisfaction. Please, feel free to count on us for any of your future automotive needs. Best Regards, Susie Hall(susie.hall@rountreemoore.com)
Great workmansship and employee/customer relations
Your employees and technicians are excellent regarding their politeness, attentiveness and workmanship; they seem to really care about doing a good job. We are also appreciation of the notice and your taking care of the recall recently. We have NOT had any problems with Rountree Moore Automotive Group since day one. We are extremely pleased in every way. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bert, thank you for taking the time to write a great review with high ratings. We truly appreciate the opportunity to earn your business and we hope to assist you with all of your automotive needs. If you ever need anything, please feel free to keep Rountree Moore Ford in mind. Thanks again! Best Regards, Susie Hall (susie.hall@rountreemoore.com)