Reviews
Our experience at rountree moore in lake city, fl
My wife and i were having a hard time finding a car. We met with Lori and after helping us jump through some hoops in no time we drove off in our new car. Friendly and professional service is what we found at rountree moore!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, thank you for writing such a great review about your experience at our dealership! We appreciate your feedback and are pleased that your purchase experience left you completely satisfied. We always do our best to make sure all of our customers are happy. Congratulations on your new car! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service
Your people esp Kelly and April were so helpful to me yesterday. I don' t know the names of the other emp. But everyone was so friendly and I felt like family and I'm not just saying that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear that our staff at Rountree Moore Ford Lincoln was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Dorothy, thank you and if you have any questions about the work that was done please feel free to contact us. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Lori Hewitt. best service ever
Best service and price for a used vehicle . would recommend to any one for a great staff and awesome deal.must check them out. well worth the short drive
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amy, we appreciate you taking the time to share your experience with us and are happy to hear that we were able to meet your needs. At Rountree Moore Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. Thanks again and we look forward to assisting you with all your future vehicle needs. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great service coffer bar
Kelly, Robin and Brenda all make a lasting impressions everytime I am at the dealership. However Dayne is a wonderful esocrt driver that gives great door to door service and always makes you fell comfortable no matter how much junk I carry with me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eric, it's our pleasure to provide top quality service and we're pleased to hear that your experience reflected this dedication. We appreciate the time it took for you to share your experience with us. At Rountree Moore Ford Lincoln, we value our customers and we look forward to seeing you soon. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great Buying Experience
Extremely courteous and friendly salespersons. Worked hard to win our business and to treat us fairly in our purchase. Pleasant buying experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing about customers that have a great experience at Rountree Moore Ford Lincoln and we are glad you are one of them! Lawayne, it means a lot to us that you took the time to share your feedback and we will pass on your kind words to our team. Please feel free to contact us if you have any questions and if we can assist you with any future vehicle needs. Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
This was a great buying experience. All of the sales...
This was a great buying experience. All of the sales staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying experience. We would recommend this dealership to provide a competitive price in a relaxed atmosphere.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your wonderful review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Rountree-Moore Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We will share your comments with the team. We look forward to assisting you with your future sales and service needs. Congratulations on your new Ford Escape! Best regards, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Great Salepeople
Lori Hewitt was our Sales Consultant, she was very professional but not a high pressured salesperson. She asked what our needs were & meet our needs & beyond.She made us feel comfortable ( not just a sale ). I would high recommend Lori to family & friends !. We had to take our new car in to the service dept for a inspection, we worked with Kelly Holcombe. He was very friendly, explained everything that was going to be done, how long it was going to take, called me when it was completed ( 15 minutes earlier than expected lol ). had a great experience with the service dept. Thanks Kelly !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, thank you for writing such a great review about your experience at our dealership! We appreciate your feedback and are pleased that your purchase experience was so positive. We always do our best to make sure all of our customers are happy and we look forward to seeing you again! Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Mr. Gregory is an excellent sales representative. Been...
Mr. Gregory is an excellent sales representative. Been shopping & looking around for several weeks to trade in my Honda, & really was not pleased with what different dealerships had to offer. First of all, some sale representatives from different dealerships we're either "too" friendly to the point that they appeared to be plain old phony, or lacked the desire to really make a sale. Mr. Gregory had patience understating and demonstrated a positive seance of humor which allowed me to feel relaxed and ask questions without feeling uncomfortable or embarrassed. I was very pleased with everyone @ the Rountree-Moore dealership but by all means Mr. Eddie Gregory is their "Shining Star". Dora Amarillo FL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dora - we love hearing about customers that have a great experience at Rountree Moore Ford Lincoln so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and we are proud that you chose our dealership. Gregory is a valued member of our team and is dedicated to providing excellent customer service. We will share your comments with him. Please feel free to contact us if you have any questions or would like to book a future appointment. Best regards, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
Rountree Ford
Good Professional Staff with Courtesy and Understanding my Needs and Not pushing me towards a vehicle Not interested in ..
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hiram, your wonderful review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Rountree-Moore Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. I will share your kind words with the team. We look forward to assisting you with your future sales and service needs! Best regards, Mary Rountree | Customer Care Specialist |mary@rountreemoore.com
good arness people. and very good service techs.
I did not like the amount of time it took to do the repairs.12 days for a wireing harness, but I did like the calls to let me know that they were waiting for the part to come in. thankfully the warrainty was there and they took care of me by putting me in a loner for that time my car was layed up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback. We are glad to hear that you had a positive experience with our service department and apologize for the wait time. Our customers are our greatest asset and we value your business. Jackie, we will review your comments with our team. Please don't hesitate to call us if you have any questions about the work that was done. We look forward to working with you again! Best Regards, Mary Rountree (mary@rountreemoore.com)