Reviews
Great sales team, poor garage
My salesperson, Wes, was awesome. I work two jobs so it was hard for me to get there but he did everything he could to work around my schedule and make the process as quick as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car April! We are happy to hear that Wes was able to help you find just the vehicle you were looking for. It was our pleasure providing you with great customer service and making your shopping experience easy and hassle-free. If you have any questions, please don't hesitate to contact us. We look forward to seeing you again and we hope that you'll add us on Facebook and Twitter for updates and exclusive offers! Best Regards, Mary Rountree (mary@rountreemoore.com)
Thanks to a sales woman who really listens!
I am really glad to have had an sales woman like Lori in the Kia department who really understood my needs and went through great lengths to help me in any way to get what I really needed versus just selling me a car that does not fit my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, we are pleased to hear that you had a great experience with our sales department! It was our pleasure providing you with excellent customer service and assisting you with finding the perfect vehicle. We will let Lori know that you enjoyed working with her. Congratulations on your new car! Best Regards, Mary Rountree (mary@rountreemoore.com)
sneaky manager named Anthony
I have always had a good, friendly experience with the service department. Manager Anthony, unbeknownst to me, ran my credit every single time I went in to complain about not getting anywhere near the gas mileage promised on the sticker when I bought my car. Now my credit is bad from 'too many inquiries' and I'm stuck with a car I don't want. Thanks Rountree Moore and Anthony
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trina, thank you for your feedback and we apologize that we did not meet your expectations. At Rountree-Moore Ford we pride ourselves on providing top-notch service and the experience you describe is not acceptable. We want to research your situation and discuss options to make things right. Please contact us at your earliest convenience so we can work on a solution. Best Regards, Mary Rountree (mary@rountreemoore.com)
Buyer
Letting us know that the middle class people are someone too.Giving people chance to ride and show how much you care no matter who you are just long you have a job. May God keep and bless your business to grow.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Virginia, we love hearing about customers that have a great experience at our dealership and we're glad you are one of them! We are proud that you chose our dealership. Please feel free to contact us if you have any questions about your vehicle. Congratulations! Best regards, Susie Hall (susie.hall@rountreemoore.com)
GREAT KIA SERVICE MANAGER
THE KIA SERVICE MANAGER WAS VERY PATIENT AND HELPFUL IN ANSWERING SOME QUESTIONS I HAD. I LOOK FORWARD TO DEALING WITH HIM AGAIN, HE IS ANXIOUS TO PLEASE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear that our staff at Rountree-Moore Ford Lincoln Kia was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Donald, thank you and if you have any questions about the work that was done please feel free to contact us. We look forward to working with you! Best regards, Susie Hall (susie.hall@rountreemoore.com)
Service Department
Kelly Holcombe made me feel like I was his only customer. Since the covered area was full of cars, he went out of his way to pull my car under a different roof so I would not get wet from the rain. Awesome customer service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rountree-Moore Ford Lincoln, we value our customers and we look forward to seeing you on your next visit! Sara, please don't hesitate to contact us if you have any questions. Best regards, Susie Hall (susie.hall@rountreemoore.com)
A great car dealership
After explaining what I was looking for the sales agent and sales team were keen on presenting all possibilities which helped me meet my goal. I think the years of experience of the sales manager is your greatest asset. I saw a vehicle on car gurus and made the drive from Waycross, Ga, but my husband wasn't happy with my choice after we drove the car. Even though we were a bit fatigued your sales team was very kind and encouraging. They were very respectful through the whole experience noting that my request may have been a bit difficult they certainly delivered! Even after the purchase the wonderful service has continued. Sharon Hutchinson followed up and even mailed a valet key. I have not been able to get back for the complimentary oil change or any repair services but expect it will be another great experience when I do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sharon, your wonderful review means a lot to us because it lets us know that we are succeeding at providing excellent customer service. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Rountree-Moore Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to working with you again! Best regards, Susie Hall (susie.hall@rountreemoore.com)
We found the vehicle we wanted, for a good price and it...
We found the vehicle we wanted, for a good price and it was easy to come to terms. Salesmen Eddie Gregory and Ken Strickland were very helpful and reasonable. My only recommendation to the dealership would be to just let the salesman do the communicating and save the customer relations contacts until after the purchase has been finished. That said, it is very apparent that this dealership truly wants to keep the customer satisfied with the experience and purchase. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this glowing review about your recent visit! We are delighted to hear that you enjoyed working with Eddie and Ken. They are both an integral part of our team and are a reflection of our dedication to providing excellent customer service. I will share your comments with the team and we will discuss your recommendation. If you have any questions, please don't hesitate to give us a call. We look forward to working with you in the future! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Great deal, no haggling
Minimal pressure to buy and when I was presented a price it was inline with my expectations. Keswick was great! just need to know when to bring the truck in for the detail and trim fix and I'm one happy camper! Also need to mention Mike Kelley as well, he's a great representative. I've bought a few cars in my life and to be honest this was the best one ever.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to send us your feedback! We are delighted to hear that you had such a great experience shopping for a new vehicle at our dealership. I will share your kind words with Keswick. He is a valued member of our team and is completely dedicated to ensuring that all of our customers received excellent customer service. If you have any questions, please feel free to contact us. Congratulations on your new car! Best Regards, Susie Hall (susie.hall@rountreemoore.com)
Eddie Gregory was very friendly and helpful throughout...
Eddie Gregory was very friendly and helpful throughout the entire car buying process. We never felt pressured or rushed and we know we got a great deal on the car we bought. We recommend seeing Eddie at Rountree Moore for all your car buying needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review and recommendation! We are happy to hear that you enjoyed working with Eddie and that he provided you with great customer service. It was our pleasure assisting you with finding the best deal. If you have any questions, please don't hesitate to contact us. We look forward to working with you and we hope you will follow us on Facebook and Twitter for exclusive offers! Best Regards, Susie Hall (susie.hall@rountreemoore.com)