Reviews
Write a reviewYour right at home with this dealership
Kadin, fantastic job sir. Took care of every step, made me feel very comfortable by making it easy. The service was was quick and the price was reasonable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scheduled Highlander service
Scheduled service on Highlander. Quote and wait time were as stated, service was completed according to quote. Comfortable waiting area and amenities. Ron Jones was our service advisor and did a great job serving us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tom, we appreciate your kind words. Thank you very much!
Worth the wait
Professional, great transportation service while I waited. Very clear explanation of services and required follow up instructions. Clearly explained what was evaluated. Worth the wait, friendly, respectful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are grateful for your review, thank you Leonora!
Great service!
Great service department. Very clean, with a professional, friendly staff. Appointments are easy to set up and they keep you up-to-date as to how the appointment is moving along.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kathy, we appreciate your review greatly!
Camry Oil Change
Kyle did a great job getting my car checked in at the end of the business day. Stayed after closing to finish up paperwork. Made sure I had a ride before he left for the day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lorie.
My 2017 Camry required Maintenance visit and care
Toyota of Grand Rapids always exceeds my expectations. The waiting room is clean and inviting. The service tech Devin was very helpful, professional and knowledgeable. I am extremely pleased with my last service visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kathy!
Encounter best advisor
Brianna was the best advisor I have ever had at the dealership. She explained everything and gave best advise for my service on that day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, we appreciate your review.
Always a great service department.
Adnan was my service writer who did an awesome job. Fastest oil change I've ever had there in about 7 years. And thorough. I'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Greg. We appreciate it!
Top Notch Setvice!
Many thanks to Cooper and a persistent tech staff for successfully ferreting out and fixing a perplexing Bluetooth problem with my Highlander. Courteous, efficient, and customer-oriented. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joe. We appreciate your review.
Scheduled service
This was my third attempt for service due to scheduling issues. I was notified in advance about 3 hour delay. Bri Armano checked me went over my service and made arrangements for shuttle as there was the long weight time. Went home and Bri called me about 2 hours later saying car was done. Shuttle came and picked me up. Bri checked me out. She was very polite and helpful. Very good customer service skills
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, we appreciate your review.