Reviews
Write a reviewNew Camry hybrid
The whole staff was very professional. No high pressure. I had talked to a salesman about a new Camry Hybrid. I got a couple of follow calls and told them I was still interested. About 10 days later they had Camry hybrid xLE being delivered and the buyer had backed out of the deal. I gave them a deposit over the phone a picked the car up that day. Very happy with the whole process.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kevin, thank you so much for your feedback. We really appreciate it and hope you are enjoying your new car!
Reputable dealership
First I’m grateful they have shuttle service and they are a part of the very personable. Great service staff in taking care of you and understanding of price. Clean waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Sue!
Excellent service
Oil change only took about 1/2 hour plus found problem with battery. Great that avoided later problem by replacing battery. Appreciate the preventative maintenance checks to avoid future issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so glad all worked out well for you, Don! Thanks for the input and we'll continue to try and take great care of you and your car!
Good service and pleasant service people.Explained
An agent greeted you once you park your car.you are informed as to how long the service would take .He explained what they checked & told you the results before they gave you the bill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great rating, L. Natividad - we are thankful!
Best crossover available
I bought a Toyata RAV4 hybrid. Had issues with waiting for delivery, and some transportation damage which they promptly fixed to my satisfaction. They beat Honda’s delivery date, and we’re very courteous throughout the process. The dealership gave me a lifetime warranty on the batteries and power trade for free, and 10 years electrical warranty was reasonable, which gave me 5 years of Toyota Care maintenance free. And 10 years road-service. Really love how the vehicle rides, looks and handles.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the feedback, Robert. We'll try for five stars next time!
Easy-going, reliable atmosphere
It only took them a half hour to get my oil change done rather than the full hour I was expecting, so that was a pleasant surprise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris, we are so glad we were able to exceed your expectations and we'll strive to do so each time you visit us. Thank you!
Appointment for oil change
Easily made an appointment online for an oil change. They recommended a few other checks because of our mileage. Using the service department at this dealership has worked great for us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So glad, Mary Jo. We appreciate the kind words and hope to see you again!
Oil change
Took vehicle in for oil change and waited it Took 1 hr and 10 minutes. Way too long given I had a set appointment time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I am sorry we didn't earn a better opinion from you, Al. I hope we'll have another opportunity to try and if you'd like to give me a call before you come in, I'll do my best to see you have a wonderful experience. My name is Amy and I can be reached at 616.935.6820. Thank you.
Service
Went for lube and rotation they told me not quite ready for lube, they did rotation. I appreciated their honesty. Some places would have went a head and did it anyway. Thank you Toyota of Grand Rapids.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phil, we appreciate your feedback and will always try to do a great job. We hope you'll come back and see us again!
Happy customer
Service was timely and explained to me completely. Took only the amount of time estimated. Friendly service. Listen to what I was looking for and didn’t perform any unnecessary services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chris, it sounds like you were happy with us, and I certainly hope that is the case. However, if we fell short for you somewhere that we can improve your overall satisfaction, please do not hesitate to contact me at 616.935.6820. Thank you, Amy