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Toyota of Hackensack

(4,272 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Atento Friendly, responsible.

Atento Friendly, responsible. Friendly, responsible, fast Good customer service Good service He wrked very fast with my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I took the car in to get new brakes the motor on the AC

I took the car in to get new brakes the motor on the AC Unit fixed and the tires rotated. Joe was very efficient he kept notified as to what needed to get done and what the cost would be from start to finish. If I had to nit pick about one thing it would be the shuttle service. The shuttle cars should come with a built in GPS system the driver I had kept looking at his phone for directions while driving. I had to wind up directing him to my house because the GPS system he was using on his phone was inaccurate. Other than that hiccup everything else was 5 star.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent staff and knowledgeable.

Excellent staff and knowledgeable. Highly recommend to others. Cedric and his team were outstanding. Couldn’t have asked for more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Hackensack always does a tremendous job getting me in and

Hackensack always does a tremendous job getting me in and out while doing quality work. I can’t recommend them or my advisor Joe Huncken more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Superior experience.

Superior experience. Miriam was both professional, helpful and personable. My wife and I were hoping for an efficient and hassle free experience and this group did not disappoint. The car was delivered on time and as expected. Even the paperwork experience was quick and easy. Miriam stayed in touch with us during the entire process and made the extra effort to set up the car just the way we wanted. It was a pleasure working with her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Unlike other dealerships(coughcoughfordcough), Toyota

Unlike other dealerships(coughcoughfordcough), Toyota actually gave me a chance to attain my dream car. For that I thank them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They respect their customers by offering reasonable

They respect their customers by offering reasonable prices from the start. This eliminates a painful price negotiation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easy drop off, short waiting time and I was driven to

Easy drop off, short waiting time and I was driven to work and picked up from work in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very rude manager, forgot the name.

Very rude manager, forgot the name. Sales man Evan didn’t give me the met for my sienna’s! I called him many times and now he’s not answering!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service is great at Toyota of Hackensack.

Service is great at Toyota of Hackensack. They are accommodating and I have no issues with services and maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.