Reviews
Quick turn around
Got in and out within one hour. Oil change and a clean car. Polite service. Clean comfortable waiting area. Price a bit steep for a comparable oil change at other INFINITI dealerships
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Easy to work with this team
From the first time I ever walked into the Dealership over 12 years ago and a few cars later, I have never had a problem with the sales team or the service department meeting my needs the guys are all easy to work with and they have kept our cars in tip top shape and clean as the day I day I purchased them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance
This was the 2nd scheduled oil change and tire rotation. Got an appointment same day, i waited while the service was performed. was completed quickly, cost exactly what I was told it would cost, and left after the car was cleaned in and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Periodic Maintenance
Have been a customer for many years and highly recommend the services. Michael Howard has always been terrific. Service Department is always helpful and friendly. Maintenance is always done promptly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellence
I always receive the best at Infiniti of norwood! I drive from Brookline because of the customer service...and the pretty ladies 😁😁. Keep up the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warranty Work
Dropped my Q70 off needing some looking into. Brandon put me into a loaner and got me in and out of there quick and easy. Kept me updated throughout he process. A+++
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Staff is great. Super responsive and honest
I have been going to this service center for years. Staff is awesome and friendly. I have older vehicles that I feel have lasted a lot longer do to great work and the team staying on top of my service visits
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
60K mile checkup
Great experience overall. Very courteous service person. Reached early but that was just not a problem. The wait seemed very long (2 hours); expected it to be substantially less.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Helpful
I think all 3 of the guys that I worked with were all so helpful. I don't love the car I'm in BUT they were all trying to help me with other options. Service was great too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
awesome as always!
the guys at Norwood created the best Infiniti dealership in Massachusetts!! I won’t go to any other Infiniti dealership ..the service and sales department is sincerely remarkable
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
