Reviews
Exceptional bunch
These guys have always taken care of me with minimum inconvenience . Eric, Fernando Garcia and quiet a few more on that team. Great work fellas, keep it up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and efficent.
My car was due for service. Anthony was outstanding. I was going to be late for he a loner waiting for me. My car serviced efficiently. When I went to pick up my car Anthony had my ready and warmed up. That was top notch! Especially because it's been so cold.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was fantastic, Jane Rezzuti was fabulous, keep up th
Jane Rezzuti was awesome, car was serviced really well, I wails recommend highly fas and efficient, will always come back thank you so much, excellent!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional, reliable and comprehensive service experience.
The "drive in no appointment needed" option for routine service makes this dealer a fantastic resource. Clear estimates of the time I will wait, a comfy waiting room with coffee and snacks, combined with free loaner cars if available, keep me confident that my time is respected. Also, the pros explain not only what is required for service, but why...and repair estimates are rated by level of need...giving me the option of postponing a service for the next visit if I want to. All in all, INFINITI of Norwood has earned my loyalty and my business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service
I contacted Mike Howard on CarGurus and scheduled a time for a test drive of a 2013 Volvo S50 T5 AWD. Despite the fact that Infiniti of Norwood is not a Volvo dealer, the car was well prepped and in very good condition. After a test drive, I noted a vibration around the care, and it seemed the tires needed balancing, rims were bent or the alignment was off. We made a fair offer and it was accepted. The car was impeccable upon delivery and I took a second test drive and found the car to be in acceptable shape. I will keep an eye on the road vibration but have a 60-day used car warranty so I am sure the dealer and Mike will take care of it if there are issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good experience
We were treated well. I felt like we got a fair deal and the dealership was nice and comfortable while we waited. Would go back!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent Experience
Victor took the time to explain all the options to get me in the perfect vehicle. I never felt rushed or pressured while making my decision. He was very knowledgeable and professional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great employees
Eric was a great salesman and an even better person. I enjoyed having him as my salesman, I would difiently recommend him and this dealership! I love my new purchase 🚙
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent service
New car was inspected and license plate attached. Sales person took time to show me additional features of my car. Short visit with very successful results!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love my new Infiniti!
I had been looking online for a used (1 or 2 years) Infiniti sedan for several months. Found one with everything I wanted in Norwood. Mike Torra was very knowledgeable and great to work with, as was Eric Amoah. I couldn’t be happier with the customer service and my new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
