Lowe Toyota

Had an appointment at 9:30 just to see if my tire was covered on my 2022 Camry. It took 2 hours for Terrence, the service pro to figure out that it wasn’t covered and would be full cost. When I questioned Terrence about the wait for a simple answer he told me “he doesn’t care about his customers time” and that “he don’t care how much I paid” 2 hours just to figure out if it was covered through warranty. Terrence was very unprofessional and tempered, maybe he had a bad day or short on staff. I could understand that but, all he wanted was to argue, even his manager had to tell him to chill out!

Terrible experience today. They told me, my tire had a nail, and it couldn’t be repaired, spend 300$ on a new tire. I asked for my old tire back, and went to another tire shop, and they were able to fix it, no problem. So I called Gina Vanwormer at Lowe’s Toyota, to see, if I could have my old tire mounted, and get my money back for the new tire. She said, since we already drove off, it’s not considered a new tire anymore, and I can’t have my money back. Needless to say, I will never go back to them, and will file a former complaint with the BBB. It’s a shame, that they take advantage of customers like that!

Thank you Mr. Sam Alonso for making my first buying experience easy and awesome. Great experience and even greater deal on a new Toyota Tacoma!

Thank you Jacky Chan - SAM ALONSO for the EXCELLENT bumper to bumper customer service that you always provide to our family from before sales - during sale - after sales Buying cars is not always easy but with you around providing total assistance makes our buying experience anxiety free. Ana loves her Toyota Camry SE 2021 and Jeremiah can’t wait to drive his Toyota Tacoma back to Athens. God bless you always Sam as you continue to bless people with what you do best.

Big thanks to Sam Alonso for making my buying experience pleasant. Sam was very professional and knowledgeable. My son was very happy with his new car! Will recommend Lowe Toyota and Sam to my friends!

Lowe Toyota was absolutely wonderful to deal with and we had an amazing car buying experience while working with them! They made the process from beginning to end go seamlessly!

Would not recommend Lowe at all. Constant lies, and sneaky price gouging. Check out their BBB ratings. This company is the worst. They treat there customers like garbage.

Thank you for servicing my Highlander for the fuel pump recall. I was offered shuttle service but, declined as someone was picking me up. My car was ready in a timely manner and everything was put back in correct place.

I had a terrible experience with Lowe’s Toyota yesterday and plan on going to see Mr. Lowe next week, stay tuned for outcome before I post what happened

From initial internet contact with Jordie, Internet rep, all the way to drive off, the experience exceeded all expectations. Found the car online. Jordie's responses via email, and text were professional and quick which fostered confidence. Upon arriving on site Bill Dodd/Sales carried the no pressure sale process with confidence all while being courteous. Bill Dodd ensured that the deal was exactly how it was detailed over phone before I even arrived on site from Metro Atlanta. There was zero surprises. Best car buying experience I have ever had. Great Car. Great Price. Best Sales Staff.