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2013 state dealer award
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2013 state dealer award 2013 state dealer award

Reviews

(444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lowe Toyota from DealerRater.

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GREAT PLACE!!!!!!

had A great experience, Parts personnel were very helpful, would recommend opposed to others in the area

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My new car experience that when Lowes Toyota

Had a great buying experience. Took my new Camry home had that new car grin . Went to fill up after running out my 1st tank of gas . Couldn't get the gas to go in but 50cent at a time clicked liked it was full . Took it in for service Josh James was fantastic . I had to wait31/2 hour for them to determine i need a new gas tank on my 2017 with less then 500 miles on it . JJ got me a rental car said he would call me When my car was ready . A day and half later a get a call from the service manager telling me my car was ready. Pick it up that new car smell just isn't there like it was ? . But I'm happy and heading home . Next day the wife takes it to work and Bam I get a call from her telling me the check Engine light has come on OMG . I call the service manager tell him my problem he tells me to bring it in . I leave work early and take the the car in.Josh is there he didn't seem to know they had done work fuel tank no one told him I had picked up the car . I tell him the work had been done and service manager had taken care of it but now the check Engine light was on . He apologizes for the confusion and writes up the service order tell me they'll have it fixed in a jiffy . At this point I'm a bit mad that my new car is giving me problems. I ask to speak to the sales manager, tell him everything I've been through in a not so happy manner . All he has to say is that I sound like I need to sit down and take s chill pill . I had to walk away before I did something I would regret later. They fixed the car in about a hour it was something they didn't tighten on the gas tank . Mr. Josh James calmed me down and was very professional . Still upset over my Conversation with the sales manager . That was my new car experience at Wayne Lowe's Toyota ? Not sure if I would recommend them to a friend yet .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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good experience

my buying experience was quick and easy. the vehicle was priced right and Bill Dodd was a pleasure to work with.i would recommend lowe toyota to a friend.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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TERRIBLE SERVICE CENTER SERVICE

I HAVE BEEN TRYING FOR WEEKS TO GET SOMEONE TO GIVE ME A PRICE FOR AN OIL CHANGE AND WHEEL BALANCE BUT IT SEEMS THAT NO ONE HAS THE KNOWLEDGE ABOUT THESE SECRET PRICES BUT THE SERVICE CENTER WHO IS NEVER AVAILABLE AND DO NOT RETURN CALL CONCERNING PRICES. YOU WOULD THINK THAT SOMEONE WOULD BE ABLE TO QUOTE BASIC PRICES IF YOUR SITTING IN THE WAITING ROOM, YOU WILL NOTICE THAT THEY COME OUT WITH WHAT LOOKS LIKE THE SAME AIRFILTER AND THEY TELL MOSTLYEVERYBODY THAT THEY NEED A NEW ONE. THEY QUOTED ME $30 FOR A NEW ONE AND THEY ONLY COST ME $8 elsewhere. I love my Toyota and I have three of them but they were purchased at the Toyota dealerships in Midland and Macon GA. This is a military town and Lowes prices were higher than both of these dealerships.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great Customer Service From Lowe and Bill Dodd

Got a great new Tundra from Lowe Toyota. Beat everyone's price. Bill Dodd knew every detail of the truck. Best car buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience

Bill Dodd and the Lowe Toyota team really made our car buying experience enjoyable. I can not say enough good things about Mr. Dodd he was very courteous and patient with any questions we had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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What a Fiasco!!

Went there 4 May after getting an internet reply saying I really needed to come in to get a better quote. I wanted to do business locally so I went to the dealership. After waiting about ten minutes to talk to the lady who gave me the internet price she said I needed to talk to salesman. Waited longer to get salesman. He went to get car even after I told them I wanted a good price and didn't need to see the car at this point. When he got back he then had to leave to get a price. Came back with the same internet price. I told him that wasn't going to work because they were $7000 higher than Butler. We figured out he was giving me a price on a 4wd and I wanted a 2wd. He then left a couple of more times only to finally come back with a price of about $1500 more than other dealer. All this took almost two hours from the time I walked in. Since the salesman couldn't seem to get the pricing right I told him to see what he could figure out and give me a call. That's when he said if I could get that price at Butler why didn't I buy it? I couldn't believe what I had just heard!! I then told him he was "some salesman , I think I'll do just that". I see all these Lowe commercials about price, service and customer satisfaction - Well not only did I not receive any of the three, but I also was insulted with this so called salesman's comments.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great dealership

Just bought a new truck from Bill Dodd In my 25 years of buying vehicles I've never had an experience hat was so easy and pressure and most of all great deal too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Service members

We were traveling and treated with the up most personal care from Gina. Just another reason I love both of my Toyota's!! God is so good!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly customer service and sales reps

Assisted me find my perfect car at my perfect price. I had quick responses via phone and text whenever I had a question. Very enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.