Reviews
Just moved from MA and lease was up, and I wanted to purchase THIS vehicle. I had such a horrific experience with the local VW dealer(s) I decided to drive an extra 30 minutes to go to Wallace VW. Before I got there , the contact with Alan via phone/text was delightful, giving me a warm feeling about this place , I explained the run around that I got from the other dealer in WPB, that they would not allow me to purchase my end lease vehicle. When I arrived at Wallace I was greeted by Kerianne, she was right on top of her game, no xx, I was treated like a queen. On to the Finance woman, Kelly, she was genuine, and kind. Honestly I was so overwhelmed how quickly and efficient they are here. They certified my current vehicle, made the purchase happen as if I was buying a new car from them ,detailed, full tank of gas, balloons and champagne toast ! For this experience I am giving them 5 more stars πππππ
Just moved from MA and lease was up, and I wanted to purchase THIS vehicle. I had such a horrific experience with the local VW dealer(s) I decided to drive an extra 30 minutes to go to Wallace VW. Before I got there , the contact with Alan via phone/text was delightful, giving me a warm feeling about this place , I explained the run around that I got from the other dealer in WPB, that they would not allow me to purchase my end lease vehicle. When I arrived at Wallace I was greeted by Kerianne, she was right on top of her game, no xx, I was treated like a queen. On to the Finance woman, Kelly, she was genuine, and kind. Honestly I was so overwhelmed how quickly and efficient they are here. They certified my current vehicle, made the purchase happen as if I was buying a new car from them ,detailed, full tank of gas, balloons and champagne toast ! For this experience I am giving them 5 more stars πππππ
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Just moved from MA and lease was up, and I wanted to purchase THIS vehicle. I had such a horrific experience with the local VW dealer(s) I decided to drive an extra 30 minutes to go to Wallace VW. Before I got there , the contact with Alan via phone/text was delightful, giving me a warm feeling about this place , I explained the run around that I got from the other dealer in WPB, that they would not allow me to purchase my end lease vehicle. When I arrived at Wallace I was greeted by Kerianne, she was right on top of her game, no xx, I was treated like a queen. On to the Finance woman, Kelly, she was genuine, and kind. Honestly I was so overwhelmed how quickly and efficient they are here. They certified my current vehicle, made the purchase happen as if I was buying a new car from them ,detailed, full tank of gas, balloons and champagne toast ! For this experience I am giving them 5 more stars πππππ
Just moved from MA and lease was up, and I wanted to purchase THIS vehicle. I had such a horrific experience with the local VW dealer(s) I decided to drive an extra 30 minutes to go to Wallace VW. Before I got there , the contact with Alan via phone/text was delightful, giving me a warm feeling about this place , I explained the run around that I got from the other dealer in WPB, that they would not allow me to purchase my end lease vehicle. When I arrived at Wallace I was greeted by Kerianne, she was right on top of her game, no xx, I was treated like a queen. On to the Finance woman, Kelly, she was genuine, and kind. Honestly I was so overwhelmed how quickly and efficient they are here. They certified my current vehicle, made the purchase happen as if I was buying a new car from them ,detailed, full tank of gas, balloons and champagne toast ! For this experience I am giving them 5 more stars πππππ
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
had an amazing experience with Kerriann McBean at Wallace Volkswagen\! She was incredibly warm, polite, professional, and genuinely caring from start to finish\. She made my family and i feel completely comfortable and never once pressured us\. Kerriann was patient, attentive, and truly listened to our needs\. Her kindness, empathy, and professionalism made the entire process easy and enjoyable\. Itβs rare to meet someone who makes you feel like more than just a customer\. We are so grateful for her exceptional service and would wholeheartedly recommend Kerriann to anyone looking for a wonderful car\-buying experience\. Thank you, Kerriann, for making this such a positive and memorable experience\! β€οΈ
had an amazing experience with Kerriann McBean at Wallace Volkswagen\! She was incredibly warm, polite, professional, and genuinely caring from start to finish\. She made my family and i feel completely comfortable and never once pressured us\. Kerriann was patient, attentive, and truly listened to our needs\. Her kindness, empathy, and professionalism made the entire process easy and enjoyable\. Itβs rare to meet someone who makes you feel like more than just a customer\. We are so grateful for her exceptional service and would wholeheartedly recommend Kerriann to anyone looking for a wonderful car\-buying experience\. Thank you, Kerriann, for making this such a positive and memorable experience\! β€οΈ
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We had an amazing experience with Kerriann McBean at Wallace Volkswagen.! She was incredibly warm, polite, professional, and genuinely caring from start to finish. She made my family and i feel completely comfortable and never once pressured us. Kerriann was patient, attentive, and truly listened to our needs. Her kindness, empathy, and professionalism made the entire process easy and enjoyable. Itβs rare to meet someone who makes you feel like more than just a customer. We are so grateful for her exceptional service and would wholeheartedly recommend Kerriann to anyone looking for a wonderful car-buying experience. Thank you, Kerriann, for making this such a positive and memorable experience! β€οΈ also loved working with Kelly, the most pleasant finance chat ever.! #thesegirlsaremakingadifference
We had an amazing experience with Kerriann McBean at Wallace Volkswagen.! She was incredibly warm, polite, professional, and genuinely caring from start to finish. She made my family and i feel completely comfortable and never once pressured us. Kerriann was patient, attentive, and truly listened to our needs. Her kindness, empathy, and professionalism made the entire process easy and enjoyable. Itβs rare to meet someone who makes you feel like more than just a customer. We are so grateful for her exceptional service and would wholeheartedly recommend Kerriann to anyone looking for a wonderful car-buying experience. Thank you, Kerriann, for making this such a positive and memorable experience! β€οΈ also loved working with Kelly, the most pleasant finance chat ever.! #thesegirlsaremakingadifference
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On 9/22/26 I took my Passat in for an alignment and a problem with my wipers not releasing washer and an oil change. I paid almost twice as much for oil change as I paid in the previous oil change. The minor repair to the hose for the wipers that took at most 20 minutes was charged over 219. The alignment was not done and I ended up getting my tires rotated which I had not intended to do. The total bill was around $450. There were service specials offered online which I was not offered. I have been a customer since 2009 and I will be looking for a new dealership.
On 9/22/26 I took my Passat in for an alignment and a problem with my wipers not releasing washer and an oil change. I paid almost twice as much for oil change as I paid in the previous oil change. The minor repair to the hose for the wipers that took at most 20 minutes was charged over 219. The alignment was not done and I ended up getting my tires rotated which I had not intended to do. The total bill was around $450. There were service specials offered online which I was not offered. I have been a customer since 2009 and I will be looking for a new dealership.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a fantastic experience purchasing my Atlas from Wallace Volkswagen in Stuart! Kerriann McBean was absolutely wonderful to work with. She was knowledgeable, friendly, patient, and made the entire process so easy and stress-free. I never felt pressured, and she took the time to answer all of my questions and make sure I was comfortable with my decision. Iβm so happy with my Atlas and really appreciate how great Kerriann and the team at Wallace Volkswagen made the entire experience. I would definitely recommend Kerriann and Wallace Volkswagen to anyone looking for a new vehicle!
I had a fantastic experience purchasing my Atlas from Wallace Volkswagen in Stuart! Kerriann McBean was absolutely wonderful to work with. She was knowledgeable, friendly, patient, and made the entire process so easy and stress-free. I never felt pressured, and she took the time to answer all of my questions and make sure I was comfortable with my decision. Iβm so happy with my Atlas and really appreciate how great Kerriann and the team at Wallace Volkswagen made the entire experience. I would definitely recommend Kerriann and Wallace Volkswagen to anyone looking for a new vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience yet. Kerriann McBean was my sales person and she was very pleasant to work with. She listened to my wants and needs and provided me with only those options to look at. I love my new car and will definitely be purchasing my next vehicle from her in the future
Best car buying experience yet. Kerriann McBean was my sales person and she was very pleasant to work with. She listened to my wants and needs and provided me with only those options to look at. I love my new car and will definitely be purchasing my next vehicle from her in the future
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
From the minute I walked in to Wallace Volkswagen it felt calmer, and I had a very pleasant experience. I had been to multiple dealerships in and out of the Stuart area, and I was extremely frustrated with the way I was approached, treated, and the games they play. Kerriann McBean was the sales associate that came over to greet me. She was professional, knowledgeable, very kind and easy to talk to. Kerriann actually listened to what my needs were, and was very straight forward with all the information. She researched what was available and brought up a couple of available VW Atlas models. I test drove two vehicles and the second one was exactly what I was looking for. The negotiating process was so much easier. They told me what they would give me for my trade, the different savings programs that were available, and what I was eligible for. The Finance Manager Kelly introduced herself and was extremely helpful. My credit was frozen because of a previous non related incident, and she helped walk me through all the steps I needed to take to temporarily access it, and then secure it again. She worked hard to find me the best finance rate and which deal would be more beneficial. I have never owned a Volkswagen and I am very impressed with how it drives, the safety features, warranty, and how comfortable and practical it is. I commend Kerriann and Kelly for their knowledge and professionalism. They were a pleasure to work with. I never felt pressured, or that I was being deceived in any way. I have bought a couple of dozen new cars in my life and by far this was the best car buying experience I have ever had. Everyone I have met at this dealership has been extremely knowledgeable and helpful. I would definitely recommend giving them the opportunity to help you purchase a new vehicle.,
From the minute I walked in to Wallace Volkswagen it felt calmer, and I had a very pleasant experience. I had been to multiple dealerships in and out of the Stuart area, and I was extremely frustrated with the way I was approached, treated, and the games they play. Kerriann McBean was the sales associate that came over to greet me. She was professional, knowledgeable, very kind and easy to talk to. Kerriann actually listened to what my needs were, and was very straight forward with all the information. She researched what was available and brought up a couple of available VW Atlas models. I test drove two vehicles and the second one was exactly what I was looking for. The negotiating process was so much easier. They told me what they would give me for my trade, the different savings programs that were available, and what I was eligible for. The Finance Manager Kelly introduced herself and was extremely helpful. My credit was frozen because of a previous non related incident, and she helped walk me through all the steps I needed to take to temporarily access it, and then secure it again. She worked hard to find me the best finance rate and which deal would be more beneficial. I have never owned a Volkswagen and I am very impressed with how it drives, the safety features, warranty, and how comfortable and practical it is. I commend Kerriann and Kelly for their knowledge and professionalism. They were a pleasure to work with. I never felt pressured, or that I was being deceived in any way. I have bought a couple of dozen new cars in my life and by far this was the best car buying experience I have ever had. Everyone I have met at this dealership has been extremely knowledgeable and helpful. I would definitely recommend giving them the opportunity to help you purchase a new vehicle.,
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing experience start to finish. Kerriann Mcbean and Kellie and the rest of the team were a joy to work with and went the extra mile and every turn! Fantastic Team!
Amazing experience start to finish. Kerriann Mcbean and Kellie and the rest of the team were a joy to work with and went the extra mile and every turn! Fantastic Team!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This was by far the best buying experience my wife and I have ever had. From our first interaction they provided us with upfront and honest information. Thomas was a gem to work with. Very knowledgeable of the product and HONEST. Next we had the absolute pleasure of meeting Kelly. She went above and beyond to make sure our final numbers landed in a place that worked best for us. If your buying buy Wallace. Dont waste your time or money on anything but the best.
This was by far the best buying experience my wife and I have ever had. From our first interaction they provided us with upfront and honest information. Thomas was a gem to work with. Very knowledgeable of the product and HONEST. Next we had the absolute pleasure of meeting Kelly. She went above and beyond to make sure our final numbers landed in a place that worked best for us. If your buying buy Wallace. Dont waste your time or money on anything but the best.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car