Wallace Volkswagen

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
174 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 25, 2019

    Very fine service. I was a walk in customer I was handled in less than 30 minutes. I had a flat tire. I was hoping it would be an easy fix. Unfortunately... I needed a new tire I wish I had been offered to see the old tire that caused the need for a new tire, Otherwise wonderful 1st class service. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    April 19, 2019

    Its funny that my old five-star review of Wallace Volkswagen is still hanging around the Internet. My family, friends and business associates are no longer... Wallace customers. After failing to fix my 2019 Jetta's infotainment system problems, the Service Manager was overtly rude, condescending, and offended me. I found out yesterday, while pursuing a Safety Recall on my car that my business is no longer welcome at Wallace Volkswagen. This was confirmed by Wallace's upper management. They said flat out that they are not interested in my business. Which, I guess given the poor service, I'm OK with. My network of car buyers will vote with our wallets and give someone else the business. A shame, after having bought or leased five new VWs from Wallace.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2019

    John Bascetta was a great salesman. Easy to get in touch with, honest and knew his cars. Really helpful to find the car that met our needs. We didn't... have a lot of time to do the sale and after we sent our insurance and license, they had everything ready for us to go - thanks to Penny , Andre and John! Thanks guys! We love our used Passat!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2018

    I Love my new techy Tiguan it handles well and is fun to drive . Its really a solid vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 13, 2018

    This was a regular required service appointment scheduled for a specific day & time. My vehicle was taken into the service area right on time and returned... to me within The time estimated before service was rendered. I was given a verbal update on The status of the vehicle and a review of the services performed before making Payment. All my questions were answered. What more could one ask for.?

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 13, 2018

    Gave me timely service, provided what they promised and were enjoyable to deal with.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2018

    This is the fifth car that I have leased with this dealership. Everyone was very helpful and informative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 6, 2018

    Michael, my sales rep, was charming, informative. He made sure I understood everything about my car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 30, 2017

    Always a great experience with . Wallace VW David Zombor is the best most honest and helpful person. I have always had my car serviced at Wallace and... loved the experience each time. Everyone is polite friendly and knowledgeable . The woman who you pay at the end is also lovely and very kind. Everyone is top notch!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 15, 2017

    Andy was very friendly and helpful. Nice guy! Nice dealing with him

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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