Benson's Ingram Park Nissan

This is my experience at Benson/Ingram Park Nissan/IPAC in San Antonio, while buying a 2025 Nissan Rogue, Sep of 2025. The bright spot in this experience was Jimmy Foster, in Finance. My wife was unable to be there to add to the registration, so he made arrangements to have her sign it later. Thank you, Jimmy. I found a white 2025 Rogue on the Ingram Park Nissan website, EXACTLY what I wanted. I verified the car was on the lot and available, through Alex, using text, through the website. I scheduled an appointment for the next day to check out the vehicle. The next day, I verified through Alex, via text, that the vehicle was on the lot and still available. Alex confirmed this to be true. I drove to the dealership… and the power was out. Not their fault, no big deal. I asked for Alex and was told Alex was unavailable. A salesman said he would help me, I do not recall his name. I showed him the car, on the website, that I came to see and he told me he would be unable to access the keys because the power was out. He then introduced me to Marco, another salesman who I showed the car on the website, I came to see. Marco asked me if I would be willing to look at any other cars, suggesting a couple of options. I told Marco no; I was only interested in the one car. I asked him if the car was on the lot for me to see and he told me was unable to check as the power was out. Marco suggested I look at exact same models on the lot and showed me an unlocked Rogue, telling me it had the same features as the Rogue I came to see. As soon as I sat in the driver’s seat, I pointed out this model did not have a sun/moonroof and had all cloth seats. Marco was surprised and suggested we try another vehicle. I told Marco no thank you, I only want to see the car for which I came. He suggested we could drive to the other lot where the car was and see if we could find the car. we drove, in my car, down the street to the other lot. The gate would not open, power was still out, but Marco told me the car I came to see was there. We drove back to the main lot and Marco suggested I come back in a few hours so maybe the power would be back on. I left and a few hours later, I received a call from Marco saying the power was back. I drove back met with Marco and he checked a computer, telling me the car I had come to see was on the lot. He then introduced me to Thomas, another salesman, who I showed the website, the car I came to see. He told me the car was on the lot and available. We went to look at a computer and Thomas told me the car was now, nowhere to be found. I asked if Alex was available and was again, told no. I told Thomas and Marcos that Alex verified the day before and that morning, and they both, Marcos and Thomas, told me the car was on the lot and available. I asked who was lying and without hesitation, both said “Alex”.

Very friendly employees snd helpful. Let you you know how your car needs, keep the good work going

I went to get my car service like 4 times for oil change and tire rotation and they kept my lock for my tire twice and also got. Blow out on the freeway and couldn’t change it so I had to wait 2 whole hours before they came to change my tire on a spear and then they messed up my balance on my tires worst place ever for car service

Don’t go there! They should rename the finance department to the fraud department. After being 100% approved even with a bod credit score, they still tried to work me for more money and a co-signer by changing the script to tell me it was a pre-approval only. I offered to show them the original letter were it was fully approved but they said . well mistakes happen . Great and knowledgeable salesman. But finance wasterrible finance and got angry when I would not go along with their additional requests. stay away don’t waste your time. There are much better places in San Antonio to work with

Jacob S. is my salesman.He is very professional and patient and helpful. Jimmy in finance is knowledgeable and efficient. I bought my car there.

It looks like it is under different management. When I arrived a person with an untucked wrinkled shirt and blue jeans attempted to open my door without saying a word to me….to my surprise it was an employee that didn’t say anything or wear anything to distinguish them from a random person and an employee. A service rep then recommended several services that had already been completed by the same dealership the last time I went that was very recent. The only reason they stopped recommending the services is because I pointed it out to them that they completed those services on the same vehicle in my last visit where I accepted all the recommendations. I then was advised I needed to pay for 20 worn lug nuts that cost more than they should have been, which I thought was strange because I had just bought brand new tires from a well known tire dealer and they did not mention anything about the lug nuts or did I observe anything when they were done with the work. It was also strange that all of the bolts had the same damage and problem. It took over 3 hours for an oil change and new lug nuts. There was also a new 3.5% service fee for using your card. That is not even saying anything about the customer service I experienced while I was there and how unfriendly and unwelcoming the whole place felt. The whole experience seriously made me question and doubt being a return customer for both the sales and service department which for me says something because I have gone there for years, regularly purchase the maintenance plans and never had a complaint or doubt.

The auto shop is amazing! The people are great and they provide great customer service!

I was treated very well. They gave much respect and consideration.. They did. It rush but took time to make sure I understood everything.

I was able to schedule my oil change quickly and effortlessly. Craig was assigned to me and was attentive to my needs. He kept me informed on the progress of the work that was done on my car and clearly explained what was needed to be done on my car. I prefer IPAC Nissan to care for my car.

The gentleman that helped me with my car was very helpful and explained the process Than you