Cactus Auto

I can’t believe what this dealership did to me. I’ve been buying his cars for as long as I can remember I bought my vehicle 3 1/2 four months ago I took it in for an oil change and it needed almost $6000 worth of work, including seven year-old tires that were rotted out. They put my family and my kids in danger. They fixed a couple things but refused to fix the rest which is $1500 worth of stuff stating that it’s wear and tear. The thing is I’ve only had this car for 3 1/2 months. There’s no way at war tour in that amount of time my suspension is broken. They refuse to fix it. I kept trying to contact the owner. He refused to return my call or speak to me. Please don’t buy a car from there. I endangered my family what would’ve happen if I would’ve had a blown out because of those old rusted tires where am I supposed Get the money to fix these things I understand buying a used car comes with certain things you gotta fix but not this amount. I am very unhappy after they got my money they stopped responding. The sales representative would not answer my text messages and until today I still haven’t received a call back from the owner now I’m stuck with a car payment plus trying to figure out how I’m gonna fix the stuff that is broken that they refuse to fix I have proof that I messaged the sales representative a week and a half two weeks after I bought the car telling him that it was making a weird noise, but he never responded

They were helpful but couldn't get a deal worked out. Even though I was traveling 7 hours for a deal

I requested information on a 370Z. After the initial email contact, Heather and the dealership never responded to me again. Although their AI bot (Carl) contacted me every evening promising they would respond. Horrible experience, just like other reviews I read about them. I wonder how they stay in business.

I drove 5 hours to look at this car and when I got there they could not find the keys then The Whole time before I got there I was talking to ai aka Carl and I also called the dealership to make sure things were still good and the lady on the phone said Carl was unavailable and when we finally arrived there I was told that Carl was ai that really xxxxxx me off then they really low balled me on my trade in so no do not go to this dealership they don’t care about how far you come to see to buy a car they suck including Bruce the manager I also called to talker to the owner but only took my information and someone was to call me the next day never got a call

Bait and switch. They posted a price that looked good, was rated well from cars.com but when I went in to test drive suddenly the price went up 4k and they dared to "offer" 2k in "discounts". What xx!!

Terrible. Poorly run business. Save your piece of mind and don’t buy a car at Cactus Auto but if you do stay away from my salesperson- Eddy Parra They do lot care about the customer at ALL. If you buy a car from them, they will it return phone calls or emails. They don’t do what they say and every word you hear in their voice message is false. I unfortunately was helped by probably the worst salesperson- Eddy Parra. He’ll kiss your #%$& all the way till you sign the contract and then you no longer matter. As far as the staff, CEO, Sales Manager, Operations Manager you lack courage to do the right thing and definitely are not honorable as you have not made this a good experience. I have to engage to get get an answer, you are all cowards to not return phone calls for a customer with safety concerns about the vehicle YOU sold me. You stole thousands of dollars from a hard working single dad, US Navy (Ret) customer. I take some ownership because it is a used vehicle but what a disgrace you are Xander (CEO) to run a company in this manner. I would bet a 100% that you would not let any of your family or friends buy a vehicle from your salesperson’s. Unless you made sure that vehicle is safe and ready for driving. Xander (CEO) Get you head out of and take care of your employees that are trying to take if the customer and get rid of those employees that are only there for a paycheck. It shows and your customers are not happy. (Jake in the service department has been helpful- good job Jake).

The worst I’m a first time buyer eddy parra sold me a ram warlock 2020 and the clearly screwed me over they sold me a warranty that cost 3500 to not work for my transmission hey Xander Swartz and eddy Parra thanks for ruining my experience now I’m a 20 year old trying to pay a 30k truck that doesn’t even work

What to put a shot out to Ricardo for his professional and helpful experience purchasing my car Ricardo pay attention to detail and listens to the customer needs and wants he will do everything that he can to make your experience with cactus auto a smooth one

kind of sneaky I verbally spoke for a car on 1 21 23.the car was not ready because it need some things done first. paid for it on 1 23 23Monday car not ready untill Friday the 27th now they tell me the clock stated for the 15 day return on the 21st even though the temporary tag is dated the 27th . will keep car anyway. but probably not a return customer

This was our first visit to Cactus Auto. We were selling our car. We got a quote online. When we arrived for the appraisal, they checked out our car, confirmed the info we’d given them online and issued a check. All in 30 minutes. It was the best auto experience we’ve ever had. Thank you Vander and Cactus Auto for being so easy to work with. We’ll tell all our friends about our great experience.