Skip to main content

Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

Want to share your experience with this dealership?

Write a review

Leased many cars from this company.

Leased many cars from this company. Always treated great. Also, great service. Great owner, also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Was given a loaner since service would take a few hours.

Was given a loaner since service would take a few hours. Was able to do holiday shopping. No complaints!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repair and service with excellent results!

Had a minor repair that became involved due to the luxury features of my car. Rod Love in service at Butler Lexus made the unexpected visit worth the drive and time. Costs were fair and compatible with the outside estimate. Why would I choose another place over Butler Lexus?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Rod Love was on point with service.

Correspondence was excellent. Rod shared the service that my car needed, price and time it would take to perform. Overall I am a satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The absolute BEST!!!

Our company needed a new vehicle, and our VP did her research and chose Lexus. A good friend and business partner recommended Butler Lexus and said Ken Campbell would give us a great customer experience. He was 100% on point. Ken explained all of our options for financing, down payment, and any questions we had along the way. Needless to say, after a few short hours from the time we decided on the vehicle we wanted it was parked in our garage. If you are in line for a new or used Lexus, see my guy Ken Campbell at Butler Lexus in Macon, Georgia. You won't be disappointed!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Scheduled Maintenance

Service on my new vehicle was excellent!! The dealership got me in quickly and staff was courteous and friendly. The waiting area was comfortable and the wait time was minimal. All in all it was a very good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Rod Love is my service person and he is very courteous

Rod Love is my service person and he is very courteous and always explains what is to be done at the visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service!

I enjoy getting the maintenance done on my car at Butler Lexus in Macon, Ga. No wait time when I arrived, everyone I came in contact with was eager to help, great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Thanks for providing excellent service since 1992 Be blessed through the Holiday Season Merry Christmas and Happy New Year to See you next year 2024

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Consistent superior customer service, I always bring my

Consistent superior customer service, I always bring my car to be serviced. Reagan Beck is my customer service manager. She is knowledgeable And keeps me informed regarding service needs and explains problems as needed. She is attentive to my schedule. I appreciate her dedication. M

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.