Skip to main content

Butler Lexus (Butler Auto Group)

(1,388 reviews)
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

Want to share your experience with this dealership?

Write a review

Ragan always a pleasure - helpful and accommodating to me

Ragan always a pleasure - helpful and accommodating to me Service wa great as usual 👍👍 Awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.

Butler Lexus is always top-notch. From dealing with sales personnel to service personnel. We’ve always had a great experience. Customer Service always seems to come first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Glad I came to this Lexus Butler!

I had a really great experience at this Butler location. The team did everything they could to get me into the vehicle that I wanted and I couldn’t be happier with my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Service Department

Kayla S is so good with customer service and professionalism! Thorough explanation of services needed and to be performed. The customer wait area is the best. Clean and accommodating. The sales team and service technicians are always ready to help. I have only had positive experiences at this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Macon

The Service Center is very professional. The facility is clean and comfortable. Rod is an excellent service manager. The service and repair on my car was completed in less than 1 1/2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service

Rod is my service advisor. He is very knowledgeable of automotive service. He provides clear and concise information and always keeps me informed if extra time is required to complete service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

They were very kind and compassionate.

They were very kind and compassionate. We went in and was in the process of signing the papers when our special needs daughter had a seizure . They were very kind and I came back to get the car latter that day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service

Rod is my service advisor. He is very knowledgeable of automotive service. He provides clear and concise information and always keeps me informed if extra time is required to complete service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The mainteanance dept was the best thing about our

The mainteanance dept was the best thing about our purchase. Kayla and LES were outstanding ! They make a great pair! Les is a hoot . We loved him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great car and people

A quick call to Wallace Newby to secure a fair deal turned into a same day purchase worth 5 hours of driving. Everything was exactly as promised from my first phone call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No