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Butler Lexus (Butler Auto Group)

(1,388 reviews)
Visit Butler Lexus (Butler Auto Group)
Sales hours: 9:00am to 6:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:30pm 7:30am–6:00pm
Tuesday 9:00am–6:30pm 7:30am–6:00pm
Wednesday 9:00am–6:30pm 7:30am–6:00pm
Thursday 9:00am–6:30pm 7:30am–6:00pm
Friday 9:00am–6:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (877) 438-0481 (877) 438-0481
Used (888) 598-6570 (888) 598-6570
Service (478) 257-3846 (478) 257-3846

Reviews

(1,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Lexus (Butler Auto Group) from DealerRater.

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I have always been pleased with Butler Lexus.

I have always been pleased with Butler Lexus. I bought my first Lexus from Jerry Rankin many, many years ago, and have bought a total of maybe 6 or 7 over the last 25 years or so. Obviously, I have had the one I have now since 2011. It has been a good one! Rod Love has always taken care of me, and he does a wonderful job in the service department. Always on time, knowledgeable, happy and fair. I appreciate the entire business-from sales to service to parts. Rod keeps trying to get me to get a new one, but you guys are making them too good now! Thanks for all the great things you do! Robert Stribling

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always a pleasure visiting Butler Lexus of Macon, When

Always a pleasure visiting Butler Lexus of Macon, When coming in for service, I know my Lexus will be professionally maintained. When stopping by to check out what’s new at Lexus, someone is always available to proudly show me. And, most recently, when I was ready to trade, they teamed up to make it almost pleasant experience.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Would like to see a snack/coffee option while waiting.

Would like to see a snack/coffee option while waiting. Chairs were comfy and wifi access worked well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Staff and service personnel are always courteous and

Staff and service personnel are always courteous and professional. Routine service is always conducted quickly and timely

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great work.

Great work. First time customer but the overall experience was quality. And the complimentary wash and cleaning of the car was nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This was my first Lexus purchase and I am happy with the

This was my first Lexus purchase and I am happy with the sales staff and the service staff. I would recommend Butler Lexus should anyone ask me for advice on an auto purchase. I'm also happy with my Lexus, nice SUV and excellent mileage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service has consistently been excellent over the past 20

Service has consistently been excellent over the past 20 years plus. Rod has been our service manager for many years and always does a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

As always, courteous and professional service.

As always, courteous and professional service. Andy Miller has taken excellent care of the service for my vehicle for many years and continues to do so. The service department is great; they are the main reason I want another Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick service great technicians.

Quick service great technicians. Rod Love was great at answering my questions and at ensuring I wasn't paying for unnecessary services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service advisor Reagan is wonderful and deserves a

My service advisor Reagan is wonderful and deserves a raise! The dealership is also lovely and clean, with plenty of water and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.