Reviews
They never responded to my email, so I would say my
They never responded to my email, so I would say my experience was very poor/
They never responded to my email, so I would say my
They never responded to my email, so I would say my experience was very poor/
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
While I was initially satisfied with the sales process,
While I was initially satisfied with the sales process, the vehicle I received is complete junk and never should have been certified given the condition I received it in. Has been in the shop 5 times for a total of close to 20 days since buying it CERTIFIED PRE OWNED in June. Everything from a full headlight, to an entire oil pump and solenoid, to a full steering rack setup and more this car has needed just about everything. To buy a car certified with 35kmi that needs $15,000+ in repairs less than 4 months after purchase is completely unacceptable to me and a complete breakdown in the so called “highly rigorous BMW certification process”. WOULD NOT RECOMMEND ORANGE COUNTY BMW to anyone looking for quality sales or service now knowing how much they really don’t know. (Disclaimer I did not interact with Danielle at all but had to rate someone to post this review)
While I was initially satisfied with the sales process,
While I was initially satisfied with the sales process, the vehicle I received is complete junk and never should have been certified given the condition I received it in. Has been in the shop 5 times for a total of close to 20 days since buying it CERTIFIED PRE OWNED in June. Everything from a full headlight, to an entire oil pump and solenoid, to a full steering rack setup and more this car has needed just about everything. To buy a car certified with 35kmi that needs $15,000+ in repairs less than 4 months after purchase is completely unacceptable to me and a complete breakdown in the so called “highly rigorous BMW certification process”. WOULD NOT RECOMMEND ORANGE COUNTY BMW to anyone looking for quality sales or service now knowing how much they really don’t know. (Disclaimer I did not interact with Danielle at all but had to rate someone to post this review)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My experience with Orange County BMW was outstanding!
My experience with Orange County BMW was outstanding!!! I am truly impressed by the level of customer service Eddie provided; he really is the GOLD STANDARD! I would highly recommend him and his entire team when considering purchasing a BMW.
My experience with Orange County BMW was outstanding!
My experience with Orange County BMW was outstanding!!! I am truly impressed by the level of customer service Eddie provided; he really is the GOLD STANDARD! I would highly recommend him and his entire team when considering purchasing a BMW.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Simple and direct.
Simple and direct. I saw the car I purchased on their website, a certified BMW XI 1 28, odometer reading 9550 for an unbelievable price of $30,995. An absolute dream car for me. I called and said I would be there the following day. They held the car until 2PM that day. I arrived, gave my trade paperwork, and instantly the deal began. I was offered slightly over my remaining loan and additionally they lowered the price slightly. After all the car was already a huge bargain. I am a retired SVP from Wall Street and I can assure you there was zero profit on this car, their benefit was moving another car and the bonus that may be procured from that. Kudos to this fine team. Frankly I was not sure I would be approved, and the Finance Manager put tremendous effort into getting the deal done with Zero down. If you are looking for impeccable professionalism, patience, and an all out effort to put you into the car you dreams,BMW of Orange County NY is where you should be.
Simple and direct.
Simple and direct. I saw the car I purchased on their website, a certified BMW XI 1 28, odometer reading 9550 for an unbelievable price of $30,995. An absolute dream car for me. I called and said I would be there the following day. They held the car until 2PM that day. I arrived, gave my trade paperwork, and instantly the deal began. I was offered slightly over my remaining loan and additionally they lowered the price slightly. After all the car was already a huge bargain. I am a retired SVP from Wall Street and I can assure you there was zero profit on this car, their benefit was moving another car and the bonus that may be procured from that. Kudos to this fine team. Frankly I was not sure I would be approved, and the Finance Manager put tremendous effort into getting the deal done with Zero down. If you are looking for impeccable professionalism, patience, and an all out effort to put you into the car you dreams,BMW of Orange County NY is where you should be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is the 3rd car we purchased from Orange County BMW.
This is the 3rd car we purchased from Orange County BMW. Tim, Sami and ownership is the best dealership I've ever dealt with. I have referred several other people all with the same courtesy. I highly recommend for Buying and service.
This is the 3rd car we purchased from Orange County BMW.
This is the 3rd car we purchased from Orange County BMW. Tim, Sami and ownership is the best dealership I've ever dealt with. I have referred several other people all with the same courtesy. I highly recommend for Buying and service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
MW Orange County - stop sending me service reminders.
MW Orange County - stop sending me service reminders. Last time at your dealership I had my M3 fully serviced and took a loaner. I only drove home and back 40 miles. When returning my car, I put in 2 gallons of gas in a car that gets 27 mpg, and I then get a bill in the mail for another $20.00 for gas? When I called your dealership to dispute the $20.00 ripoff, you didn't like my attitude? and refused to remove the charge? Suzanne told me never to have my car serviced at your dealership again. Well you got it. Stop sending me service reminders. I am servicing the car myself and using other dealers. You lost a long time M customer for a petty ripoff charge. I also purchased another car (Not a BMW) and decided No more BMW's after an experience like this. I was a long time BMW customer. Now stop sending me service reminders and good luck Orange County BMW keeping your long time customers.
MW Orange County - stop sending me service reminders.
MW Orange County - stop sending me service reminders. Last time at your dealership I had my M3 fully serviced and took a loaner. I only drove home and back 40 miles. When returning my car, I put in 2 gallons of gas in a car that gets 27 mpg, and I then get a bill in the mail for another $20.00 for gas? When I called your dealership to dispute the $20.00 ripoff, you didn't like my attitude? and refused to remove the charge? Suzanne told me never to have my car serviced at your dealership again. Well you got it. Stop sending me service reminders. I am servicing the car myself and using other dealers. You lost a long time M customer for a petty ripoff charge. I also purchased another car (Not a BMW) and decided No more BMW's after an experience like this. I was a long time BMW customer. Now stop sending me service reminders and good luck Orange County BMW keeping your long time customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Watch out for loaner scam.
Watch out for loaner scam. I drove 40 highway miles, put in 2 gallons of gas in a car that gets 27 mpg, and i get a bill in the mail for anither $20.00? Make sure they fill out all mileage OUT and IN and amount of gas OUT and IN also with you present. Take your own pictures of the loaner and your car also to make sure no damage to either car. Nevet again.
Watch out for loaner scam.
Watch out for loaner scam. I drove 40 highway miles, put in 2 gallons of gas in a car that gets 27 mpg, and i get a bill in the mail for anither $20.00? Make sure they fill out all mileage OUT and IN and amount of gas OUT and IN also with you present. Take your own pictures of the loaner and your car also to make sure no damage to either car. Nevet again.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Looking for X6 M50 The un-professional starts already on
Looking for X6 M50 The un-professional starts already on my phone call with WILLIAM. From there just down hill. All the bad stories you hear about car salesman - this is the place! Avoid at any cost
Looking for X6 M50 The un-professional starts already on
Looking for X6 M50 The un-professional starts already on my phone call with WILLIAM. From there just down hill. All the bad stories you hear about car salesman - this is the place! Avoid at any cost
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Liars and Cheats - you’ve been warned
Orange County BMW is the shadiest company and not representative of the experience you think you’re getting with the brand. My husband and I drove from Boston looking for a specific car. We checked it out, took it for a test drive, paid a $1,000, and made an agreement to buy the car. They were “fixing it up” for us to get it ready for delivery, and we didn’t hear updates for almost 3 weeks. We had an independent inspector check out the car who told us it was in poor condition, with dents and dings that were not there when we looked at the car. When we asked our sales rep, Tim Tamsen, for updated photos he refused to provide them. We knew something was up and looked him up online only to find out he is an ex-lawyer who was disbarred for dishonesty and theft. At this point, we decided to pull out of the sale and requested our deposit back. They completely ghosted us for days. We contacted the manager, Sunny Shuman, who apologized and said he’d refund the money. While it initially looked like he was going to keep his word, Sunny then reversed the payment! We only got our money back because we contacted our bank and disputed the charge. These guys are total crooks, literally. They will lie and steal from you. Find another BMW dealership that is actually reputable and representative of the brand. This place is the opposite of that.
Liars and Cheats - you’ve been warned
Orange County BMW is the shadiest company and not representative of the experience you think you’re getting with the brand. My husband and I drove from Boston looking for a specific car. We checked it out, took it for a test drive, paid a $1,000, and made an agreement to buy the car. They were “fixing it up” for us to get it ready for delivery, and we didn’t hear updates for almost 3 weeks. We had an independent inspector check out the car who told us it was in poor condition, with dents and dings that were not there when we looked at the car. When we asked our sales rep, Tim Tamsen, for updated photos he refused to provide them. We knew something was up and looked him up online only to find out he is an ex-lawyer who was disbarred for dishonesty and theft. At this point, we decided to pull out of the sale and requested our deposit back. They completely ghosted us for days. We contacted the manager, Sunny Shuman, who apologized and said he’d refund the money. While it initially looked like he was going to keep his word, Sunny then reversed the payment! We only got our money back because we contacted our bank and disputed the charge. These guys are total crooks, literally. They will lie and steal from you. Find another BMW dealership that is actually reputable and representative of the brand. This place is the opposite of that.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Beware of dishonest practices
I took my 2020 BMW X4 to them inquiring about them purchasing it from me. They gave me a number and told me it would be the same whether I traded or sold them the car. After working the numbers on a new car, I opted for them to buy it outright. The salesman told me that the manager Patrick was gone for the day and that they would contact me the next day to finalize the transaction. When the next day comes, they call and say that they don't really need the car and that they will still take it but are going to give me $1,000 less. The worst part of this is that they are selling this year, make, model car for ~$50K and were only offering me $40K to begin with. A $10,000 profit isn't enough? GREED
Beware of dishonest practices
I took my 2020 BMW X4 to them inquiring about them purchasing it from me. They gave me a number and told me it would be the same whether I traded or sold them the car. After working the numbers on a new car, I opted for them to buy it outright. The salesman told me that the manager Patrick was gone for the day and that they would contact me the next day to finalize the transaction. When the next day comes, they call and say that they don't really need the car and that they will still take it but are going to give me $1,000 less. The worst part of this is that they are selling this year, make, model car for ~$50K and were only offering me $40K to begin with. A $10,000 profit isn't enough? GREED
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase