Reviews
New Escape Owner Happy Camper
Mike Freeders was so friendly and helpful with my car buying experience. I definitely will continue to use Spitzer Ford in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Staci, thank you kindly for the nice review! We are pleased to hear you had such a great experience buying your New Escape! Mike enjoyed speaking with you, and helping you get in the right vehicle for your needs. From all of us here at Spitzer Ford Hartville, we thank you and wish you and yours the most Happy of Holidays!!
buying my escape
today i drove my first escape and decided to buy it..Eric Kotzar was my salesman and did an excellent job in explaining everything about the car. I especially appreciate being treated really well during the whole experience of shopping for and purchasing my car. thank you Eric Kotzar!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Helen for the great review on Eric and your experience with Spitzer Ford Hartville! Eric was happy to explain everything in detail to be sure you knew everything from the start. As always, we know life is hard, but car buying shouldn't be, and that's why we treat each and every one of our customers with respect and kindness. We want you to feel at ease every step of the way! Thank you again for the review, and we hope you continue to enjoy your Escape! Until next time, we wish you and yours the most Happy of Holidays!
Great experience on hard to find car.
I was shopping for a hard to find Focus ST and and my salesman, Dan Wines, spent 2 days finding exactly what I was looking for. He did the work and only had me come in once everything was ready. Nick Sipe did my paperwork in finance and was easy to deal with and friendly. If you're looking for a car and want an easy and honest experience, I definitely recommend Dan Wines and Spitzer Ford in Hartville. This is my first new car and I will definitely be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt, fantastic review! Dan was happy to help out in any way possible and thank you for choosing Spitzer Ford Hartville for your car buying experience! We are happy to help you on down the road, but until then keep that baby whippin' corners and in top performance! Enjoy the ride good sir!
Leasing Ford Escape
Michael Anderson promised us easy and it was. He was very friendly and helpful helping us find the car we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for such a great review! Mike was happy to help however he could, and was happy he could find a vehicle that fit your needs! We are thrilled we could get yet a another new customer in a great new vehicle for such a great deal!
Buying a used car
Really good service and got a really good car thanks Michael Anderson
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Ryan for coming to Spitzer Ford Hartville for your car buying experience! We are thrilled to hear you liked your experience so much, and we hope you continue to enjoy your new ride!
Buying my new car
Mike Freeders and Mike andrerson treated us good got great deals
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Tonya for your great review, and giving us the chance to find the right vehicle for you, at an affordable price! If you need anything please do not hesitate to ask! We are happy to help however possible!
Excellent service by Aaron King!
Our sales person, Aaron King, made our car buying experience very pleasant and completely painless. He provided us with a lot of useful information to help us make the right decision for our family. We never felt pressured or manipulated in any way. We felt very comfortable during the financing process with Chris Jung, and we are completely satisfied with our new car purchase. We highly recommend Aaron King to help you with your next new car purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Costello Family, All of us here at Spitzer Ford Hartville deeply appreciate your great review! Aaron was pleased to help you out in every way possible to be sure you were comfortable with your purchase. Again we thank you for choosing our dealership to make your New car purchase, and we look forward to helping you out in the future! In the meantime, feel free to stop in whenever you like to chat and grab some coffee!
new f150 owner
Was looking for a new truck spitzer Ford in Hartville had the best deal in portage, summit or stark county. my salesman Mike Freeders was great, would recomend to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Greg for the awesome review of our dealership! Mike was happy to help in anyway he could, and he appreciates your kind words! We are pleased we could get you on your way in the truck you were looking for, and at a price that was right for your needs. After all, Life is hard. Car buying shouldn't be!
Good experience with Spitzer Hartville
Our sales rep., Eric was wonderful. He was friendly, knowledgeable and laid back. Sales Mgr John Wolonsky was a pleasure to deal with. He is concerned with customer satisfaction.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
The Good and the Bad
The good pertains to our sales rep., Eric. He was friendly and knowledgeable. The bad pertains to the finance and delivery portion of the transaction. Paperwork took an awfully long time. Financing was misrepresented and took unreasonably long. Brought the finance issue up to NICK SIPE (who made the blatently false statement) the very next morning and he claimed he would see what he could do to rectify. I heard nothing for a week and then after repeated attempts to get a return call or email, he finally called. He says sorry for my inconvenience- totally ignoring the fact that his lie cost me money. BEWARE. You have been warned. Apparently management condones this style of doing business.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ed, We apologies for the inconvenience and confusion, and can't express enough how grateful we are you to have you as a customer! Thank you for having brought this to our attention! We are pleased we were able to get everything situated and straightened out. Thank you again for choosing Spitzer Ford Hartville for your vehicle needs and giving us the chance to help get you in the right vehicle! Please let us know if you need anything else, we are happy to help in every way possible!