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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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this is my 2nd purchase from the dealership. i am happy...

this is my 2nd purchase from the dealership. i am happy with the purchase i will continue to bring my business here and talk to others about making purchases here. thank you.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Lucas Honda

My Pilot arrived at noon after being towed. I wasnt even there but I did tell them it was coming. In about 5 hours they said it was ready for pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Purchase

The whole purchase was excellent. We went in just looking, but found the perfect car for us. Anna Morrow, our salesperson, was excellent. She listened to what we we were looking for and didn't try to show us anything that we didn't want. The whole process was easy, no pressure. And all the people that we interacted with were excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was an excellent experience, on time, well done and...

This was an excellent experience, on time, well done and courtesy. The person that took care of me was very concern of his duty. I did feel very comfortable with this visit.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The attitude and disposition of the person who attended...

The attitude and disposition of the person who attended me was very professional and safe at all times. I over-fulfilled my expectations and it was really what I was looking for. Excellent service and service. Better impossible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Reliable, customer service oriented dealership

Very prompt and courteous. I was impressed, as always, with the customer centered focus and the genuine concern for my health and welfare with appropriate social distancing protocols during this pandemic. Lucas Honda automotive service is one of the primary reasons were on our 12th Honda purchase by now. Lucas Honda service is like Honda automobiles: comfortable, reasonably priced and worry free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Great job. This team never disappoints. Quick, thorough, and well done. Very happy with their service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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One of the reasons we purchase all our cars from Lucas...

One of the reasons we purchase all our cars from Lucas Honda is due to John Keene and the service department. They are professional, efficient and always honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and the gentlemen at the front are all...

Great service and the gentlemen at the front are all great and helpful and pleasant. I always like coming to this dealership for service for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is a Snap!!

Service is a Snap at Lucas Honda. John made sure all my concerns were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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