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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Always the most professional and thorough staff. I would...

Always the most professional and thorough staff. I would never take my Honda to anyone else. Thanks Lucas for 5 great years of servicing the 3 Hondas that my family owns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jennifer Smith

Negotiated a great price via the Internet and completed the paperwork at the dealership in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Minor repairs

They are awesome and dont think twice about going above and beyond for the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always pleased with the service!

I have never had a bad experience with Lucas Honda. Whether I'm buying a car or getting it serviced, everyone is always friendly and ready to help in any way. I truly appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service department is why I am a lifetime loyal...

The service department is why I am a lifetime loyal customer of Lucas Honda! They are the best!! They’re always professional, courtesy, friendly, and most importantly, HONEST!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly, accommodating, very knowledgeable of product,...

Friendly, accommodating, very knowledgeable of product, and overall made me comfortable. good,good great, great, good,yes,yes, yes, this is too much to ask for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stephen L Rose for Suzanne W. Rose

excellent far surpasses all other dealer ships i have used in my many years of driving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great people to deal with in sales and service. Never...

Great people to deal with in sales and service. Never have any issues with getting my car in for service and hardly any wait time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase of 2020 Honda Odyssey

This was an easy and more pleasant purchase than we have ever made. Everyone involved was friendly, interested in our concerns, and went out of their way to keep things as uncomplicated as possible.Technology upgrades on this vehicle were a bit overwhelming, but Joseph and Steve gave us their undivided attention and time to help us understand them. We compliment them them both on their knowlege and patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great and fast experience

The staff was quick and courteous. They brought any car we wantes to look at up under the shade and took the time to explain amd compare the different cars. No pressure and none of the "I habe to go talk to my manager" excuses. We told the what we wanted and the sure delivered!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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