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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Lucas Honda is always my pick for purchasing and...

Lucas Honda is always my pick for purchasing and servicing my vehicle. I’ve been visiting Lucas Honda when you were at the other site since 1996 when my mom purchase a car and I bet her car in for servicing. The blue 2002 Honda CRV I bought from you is still going strong in Weatherford Texas as my son bought it from me for his use. The staff is always courteous,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lucas Honda continues to be the standard for customer...

Lucas Honda continues to be the standard for customer service and cleanliness. I was favorably impressed with their COVID-19 protocols. Thank you for the good job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast, considerate service

The check in process occurred quickly, and the repair was done in a reasonable period of time. Vehicle was returned clean. The check out process was also quickly handled. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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George R. White

Came in for mileage service. Had only oil change this time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lucas Does Hondas Right!

I was able to set an appointment via telephone with next day availability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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As always customer service was A-One. My service advisor...

As always customer service was A-One. My service advisor Scott is always helpful and courteous, He provides recommendations based on facts. Prices are fair and competitive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lucas Honda is the only shop in which my car has been...

Lucas Honda is the only shop in which my car has been serviced. I am completely satisfied with the service and the prompt and courteous demeanor of the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Trading cars

Brought my 2018 Fit in for service and came home with a 2020 Civic. Process made easy, friendly salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Customer Service

Always get the best service here, we bring all our vehicles here to be serviced. Steve always provides me the best service, I never deal with anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Wonderful Customer Experience @ Lucas Honda

I thoroughly enjoyed my "Purchase" experience at Lucas Honda. My sales rep Joseph was absolutely, positively "THE BEST"!!! Even the guy who helped me with the final deal (I'm sorry, but I don't remember his name) HE WAS MARVELOUS THO! They even did some unexpected things after I purchased the vehicle and I cannot be more grateful! My son's graduation surprise was more than I could have ever imagined and THEY ALL MADE IT HAPPEN! I will definitely do business with LUCAS HONDA again! Kudos to the finance manager as well, doing paperwork with him was so pleasant!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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