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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Factory Recalled airbag

Honda stands by their product! My Odyssey is almost 17 years old and Lucas Honda treated my vehicle and me very well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer

It was an easy process - everyone was very accommodating, knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil and rear light replaced

Lucas Honda continues to give outstanding service after many years

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very prompt and courteous service. An offer for a ride...

Very prompt and courteous service. An offer for a ride home while work was being done, was very much appreciated. Will definitely return. Thank you. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honda Element 2008

Came for an oil change Service person was Patrick Mach Very pleasant and took care of my service and asked if I needed any other service needs

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly staff, helpful staff, very accommodating staff....

Friendly staff, helpful staff, very accommodating staff. I have been a loyal customer since 1987..I just love love love love love Steve Lucas Honda.😊😊😊😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scott told me i needed 45,000 mike chech up since i have...

Scott told me i needed 45,000 mike chech up since i have the plan that covers it and since was going to take longer than i had planned they gave me a rental for the day They took really good care of me and my car Thanks a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1/24/20 Service

Everyone was very nice. The facility was clean and the service was fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A positive experience

Joseph Grimes was extremely helpful in seeing that I got the vehicle that I was looking for and made the buying process a pleasant one. After the sale he made sure we understood many of the features of the car and a bad part was replaced before I took possession. If my visits for maintenance of my purchase go as well I will be a very satisfied customer. I will recommend Lucas to my friends and make sure that they see Joseph when they need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Over 20 years of satisfied service

We’ve bought 7 or 8 Honda automobiles here over a period of more than 20 years and have always been exceptionally satisfied with both the quality of their work and their integrity. It all adds up to a customer service attitude which is unsurpassed. The service department (Scott & Steve especially) are responsive, knowledgeable and friendly. Truly have your best interests in mind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.