Skip to main content

Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

Want to share your experience with this dealership?

Write a review

my battery died and it was replaced the warranty was used

miss pam always takes good care of me she is the best any time i call she always manages to get me in quickly keeps me posted on my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service

Excellent care with great interest in my car. Answers questions I had about my tires and even buffed out a small scratch. I only have my car serviced where I purchased it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First Class operation

Scott is a champ, and keeps me coming back! I met your new salesman that came from the service department and he's a breath of fresh air. Your top salesman may perform but he's not a match for this young man's goodwill and integrity,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Honda Pilot

Got seen and received service without an appt, great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Satisfied order

I was very impressed with the sales representatives knowledge of the vehicle I was looking at.I would recommend this dealership to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Friendly, professional and courteous

The service representative was very friendly. She greeted me at my car as soon as I arrived with a disposable floor mat and big smile. She quickly put me in the system and printed the service authorization request for me to sign. She made me feel very welcomed. I totally enjoyed the visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceed Expectations

Exceed expectations, awesome customer service but that’s always expected, and Josh and Gary were spot on with everything. We will definitely be back. Don’t drive anywhere else, go to Lucas!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best of Lucas Honda

Scott and Steve have been almost of the 30 yrs we have been going to Lucas Honda. They treat us as family. They provide professional friendly service. They do everything possible to insure that we get the best Honda service possible..leaving with a feeling that our satisfaction is their ultimate goal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasant Leasing Experience

Leasing my CR-V was quick and easy. The lease price was fair especially compared to other dealers. The finance paperwork only took about 5 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service on 2016 CR-V

I would especially like to praise Pam Busbee for taking the time to me aware of additional service recommended that should have been performed previously based on mileage. Ms. Busbee is always very courteous and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No