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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Scott in servce department

I always enjoy working with SCOTT he is always very friendly does an excellent job explaining what needs to be done on my Honda and what repairs and service was done. I really appreciate doing business with SCOTT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service

I have been using Lucas Honda for service on my little Civic since purchasing it from an individual in 2014. It is an older car, a 2004, but had only 10,000 miles on it when purchased. This unique situation created some unique service issues! Lucas has been great in keeping my car in top shape and recommending needed services based on inspections at each oil change. I wouldn’t take my car anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

TODAY VISIT

OUTSTANDING SERVICE, I DO HAVE A LEFT FRONT DOME LIGHT PROBLEM. THAT SEEM TO BE UNREPAIRABLE. OTHER THEN THAT, EVERYTHING WAS EXTREMELY GREAT. THE STAFF WAS OUTSTANDING.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Everyone was more than helpful and friendly. I was even shown a new way out to Blanding that was great! I no longer have to cross traffic when I go home. After my service was completed I was told exactly what was done, how my car was and given a chart of activities performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Linda

Pam Busby always does a great job. She makes sure that my car serviced correctly. When I needed a rental due to a service she was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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MISTER

The service advisor that helped me was very professional, courteous, and Knowledgeable. Overall, I am very pleased with The quality of service That I received From Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly, professional, quality service

I trust Lucas Honda to take care of my vehicle & keep me safe on the road. I highly recommend them to buy & get good price & cost of service is affordable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service Experience

From the time you drive in and are greeted by one of the service advisers, you will be treated in a friendly courteous manner. I have had my 2012 Honda Odyssey serviced at Lucas Honda and couldn't be more pleased. They provide recommendations on conditions that are found during a service, but never try to sell you additional work. I wouldn't take my Honda any place else for service Service work is done right the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

The staff was extremely helpful. They answered our questions with detailed explanations. They offered us an alternative to better meet our needs. They were friendly and approachable without being overbearing. And most importantly they didn't try to force a sale on us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Periodic Maintenance Appt.

Scott Adams & his crew have always completed the auto maintenance requirements on my vehicles. He is the best Service Advisor whom I have ever known!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.