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Nissan of Bakersfield

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,226 reviews)
Visit Nissan of Bakersfield
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (661) 412-0194 (661) 412-0194
Used (661) 412-0165 (661) 412-0165
Service (661) 412-0332 (661) 412-0332

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Bakersfield from DealerRater.

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Excellent service

They provide me with an excellent service every time I go to this dealership, their employees always make sure that you get the best service possible, and they always go above and beyond doing their job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Isabel.Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!

Very good

I'm really happy with the service experience I defenetly recommend Nissan of bakersfiel everything was during time frame advise by Mr Raul thank you so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Joshdad1234. Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!

Service for my Nissan Sentra

I called Anthony's on spoke with Victor I told him my car was running badly. And he told me to bring it in and. And I drove it around with one of the mechanics. And came back to Nissan and Victor had my vehicle check. And he found out that it was something wrong with it. Victor is a awesome person and he had my car fixed the same day Victor had them to wash my car after it was done but it wasn't done and he sent it back in to get wash thank you Nissan for Victor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Angie.Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!

Far Different Than My Past Experiences, in a Bad Way

Normally my service experiences have been overwhelmingly positive but this time was awful. I filled out everything online but the staff didn't know why I was there. The estimate I was given online was way off compared to what they charged me. It took ALL DAY-- I dropped my car off at 9 a.m. and it wasn't done until after 4 p.m. And when I finally got my car and paid the (double the estimate) bill, NO ONE explained any inspection work nor did I get any documentation to show any issues with my car, or possible issues in the future. I've always been satisfied with Nissan of Bakersfield's service in the past. If this is the new normal I won't be doing business with them in the future.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

The sales rep Sergio was the best. He was very professional and aided me in my decision making. He made the whole car shopping experience great. He made sure he got me the best deal for a great price. He went over and beyond to get me in the suv that I wanted. He was patient with me even when I had a hard time making up my mind on which color to choose and everything. I would recommend Nissan of Bakersfield to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Candish57. Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!

Careful. They will try to sell you a service you don’t need

They first tried to get my wife to use synthetic oil even though every service had been with regular. They kept insisting she switch. They also told her she needed brake fluid for $145.00. Yeah. That’s right. I checked the fluid when I got home to make sure it wasn’t leaking and sure enough, the reservoir was full. They ended up selling a battery kit - probably a service she didn’t need but I can’t verify now since it’s already been done.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

I actually called 3 times to speak to the service department manager and left a voicemail and he never called me back. NOW you want to make things better all because I gave you a bad review? No thank you. We won’t be going to Nissan anymore.

I will be a repeat customer.

In 2016 I purchased a Nissan Pathfinder. I have been pleased with this dealership from the first time I stepped on the lot in 2016 and every other time I have been there. They, in my opinion, truly mean the customer satisfaction is their priority. When the time comes to get a new car it will be with Nissan of Bakersfield. Until that time I will use their service department with peace of mind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jdblack79. We sincerely appreciate you taking time out of your day to review Nissan of Bakersfield. We value your business, we look forward to doing business with you again in the near future! - Your Nissan of Bakersfield Team

Buen Servicio

Excelente trato del personal. Aunque deberían mejorar en el trato de los clientes aunque falte media hora para que cierren el área de servicio y partes

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

After brining in my car for service a year ago Raul remembered the issues my car had and helped us out as much as he could.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lamorra15. Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!

Very satisfied!

This was my first visit here to have my Pathfinder serviced since moving to Bakersfield in February. It was a fantastic experience. Service department is quick, courteous and professional. My car was delivered when promised. The wait area is comfortable and clean. Snacks,coffee and other drinks are available, also free cold bottled water. The cashier was courteous and made sure we were happy with our service, and we definitely were. My truck was cleaner than when I brought it in and that’s a plus. Everything was done to our satisfaction. I would highly recommend Nissan of Bakersfield. Eric was beyond helpful. Btw, the price was very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Msj2you2. Thank you for taking the time to leave a review for us at Nissan of Bakersfield. We're happy we could meet your expectations! We truly appreciate your five-star feedback. Have a wonderful day and come back anytime!