Dealer on Cars.com since January 2005

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Today's Hours

Sales
Service Closed
Mon 9:00 AM - 5:00 PM
Tue 9:00 AM - 5:00 PM
Wed 9:00 AM - 5:00 PM
Thu 9:00 AM - 5:00 PM
Fri 9:00 AM - 5:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon Closed
Tue Closed
Wed Closed
Thu Closed
Fri Closed
Sat Closed
Sun Closed

Reviews

3.6 out of 5 3.6
9 lifetime reviews.
  • 5.0 out of 5
    March 29, 2018

    There was absolutely no hassle. I never felt like someone was selling a car, but helping me see what was available. They handled all the paperwork, so... the process went quickly. Highly recommend.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    October 26, 2017

    My husband and I just spent the better part of our day testing driving cars at this dealership. I really can say this is the best experience I have ev...er had at a car lot. Darryl is a no pressure, to the point car salesman. He didn’t follow us around the lot trying to sell us every car, he let us inspect each car by ourselves but was always close by to answer any questions. I feel like he gave us honest answers and really helped point us towards cars that fit our families needs. We didn’t buy today but we will be back! Hopefully tomorrow!!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 2.0 out of 5
    October 3, 2017

    I contacted online to see if they had the vehicle I was interested in & they did reply by email quickly that they had the car. I then called to arrang...e a test drive. I called on a Monday to check lot hours-was told to come in on Saturday due to rush-hour traffic during the week. And they close at 5 or 5:30 during the week. I work during the week until 5 so I planned to come in on Saturday. I called Thursday to find out what their 'dealer fees' are before applying for pre-approval with my bank to see total I need to borrow. I asked the question to the salesperson that answered & he said "I'll make it real easy for you..just text me your info and fax number." So I did and he faxes a buyers order/sales agreement (that did show the dealer fee). However, it had the full asking price of the vehicle listed on it. It's hard to describe exactly but I felt insulted. Why didn't he just say "our fee is 199 on every sale or whatever it is? On top of that, why would you assume a person would offer to pay more than the retail value on a vehicle (the one was priced about 400 high). It was a major turn off--or maybe just a personality clash--I dunno. Anyways, I didn't even go look at the car. I recommend adjusting your open hours at least 1-2 days a week to accommodate people that work typical office hours like until 7 or so (open a tad later those days). And actually listen to what a potential buyer is asking and answer without assuming. If they are asking a stupid question then find out why (they may not understand the why's behind something) and treat them with respect (even if it's pretend).

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since January 2005

TOM GRAY AUTO SALES IS FAMILY OWNED AND OPERATED SINCE 1989, WE STRIVE ON MAKING CUSTOMERS HAPPY!! WE ARE LOCATED AT 811 EAST BROADWAY in LOUISVILLE, KY!! ALL OF OUR VECHILES ARE SERVICED AND FULLY DETAILED READY FOR YOU!! WE ALSO OFFER A 3 MONTH 3000 MILES WARRANTY WITH FULL PURCHASE PRICE OF MOST ANY VEHICHLE.. GIVE US A CALL TO SET UP AN APPOINTMENT AND COME TEST DRIVE YOUR NEW CAR TODAY!!! 502-625-0360!!

"TOM GRAY AUTO SALES"
Tom Gray Auto Sales
811 E. Broadway Louisville, KY 40204
Used (502) 434-5379
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