Tom Gray Auto Sales

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(14 reviews)
Visit Tom Gray Auto Sales
Sales hours: 9:00am to 4:00pm
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–5:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday 9:00am–4:00pm
Sunday Closed

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(502) 953-0525 (502) 953-0525

Inventory

See all 62 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Tom Gray Auto Sales is family owned and operated since 1989. We strive on making customers happy! We are located at 811 E. Broadway. Louisville KY. All of our vehicles are serviced, detailed, and ready for you! Give us a call at 502-625-0360 to set up an appointment and come test drive your new car today!
TOM GRAY AUTO SALES

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Tom Gray Auto sells deals in only high grade used cars.

Tom Gray Auto sells deals in only high grade used cars. I sold my Ford Explorer eight months ago and was searching for a quality used car. I took my time, did research from car dealerships to private sells. Even Honda world, Toyota, Kia, and many more. If you go looking at the dealership, they all have high milage, interior and exterior problems and not even close to the quality of used cars Tom Gray Auto sells has. Yes, Tom Gray is a retailer and I for one was in retail for many years and let me tell you, the customer is not always right. He had one of his team members (very nice and professional) come and get me to my residence, drive me to my financial institution and made the process very quick and easy. Took less than five minutes. There was vehicle I wish I did not pass up on in his lot, but the one I chose makes up for it. If you see one you want, you had better go the next day, if not someone else will. For your information, get a personal loan to buy one of his cars because I believe anything under 2015 will not qualify for traditional car loan. It is best to do this instead of buying a piece of junk. I went to one in Sellersburg and started up the car, the engine light came on and started leaking oil. The car salesmen said, “let me check that out and get back with you.” He called and said it needed a new engine. Tom Gray is excellence in knowing cars. Did you hear on the news about all the EV in Chicago would not take a charge and leave the buyers stranded. Of course not. They don’t want you to know.

5.0

Tom Gray Auto sells deals in only high grade used cars.

Tom Gray Auto sells deals in only high grade used cars. I sold my Ford Explorer eight months ago and was searching for a quality used car. I took my time, did research from car dealerships to private sells. Even Honda world, Toyota, Kia, and many more. If you go looking at the dealership, they all have high milage, interior and exterior problems and not even close to the quality of used cars Tom Gray Auto sells has. Yes, Tom Gray is a retailer and I for one was in retail for many years and let me tell you, the customer is not always right. He had one of his team members (very nice and professional) come and get me to my residence, drive me to my financial institution and made the process very quick and easy. Took less than five minutes. There was vehicle I wish I did not pass up on in his lot, but the one I chose makes up for it. If you see one you want, you had better go the next day, if not someone else will. For your information, get a personal loan to buy one of his cars because I believe anything under 2015 will not qualify for traditional car loan. It is best to do this instead of buying a piece of junk. I went to one in Sellersburg and started up the car, the engine light came on and started leaking oil. The car salesmen said, “let me check that out and get back with you.” He called and said it needed a new engine. Tom Gray is excellence in knowing cars. Did you hear on the news about all the EV in Chicago would not take a charge and leave the buyers stranded. Of course not. They don’t want you to know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Great Experience

Went in with a specific car in mind and left with it! Negotiations were reasonable and the inventory quality was great! Quick and efficient process and great sales personnel to work with.

5.0

Great Experience

Went in with a specific car in mind and left with it! Negotiations were reasonable and the inventory quality was great! Quick and efficient process and great sales personnel to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Buyer beware

My car purchase, was a complete blow in my confidence in ever buying a used car from anyone expecially these scammers. Please beware of them.

1.0

Buyer beware

My car purchase, was a complete blow in my confidence in ever buying a used car from anyone expecially these scammers. Please beware of them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Awesome Dealer

My experience with Tom Gray Auto Sales was excellent ! Darrell (Manager) was friendly,polite and always helpful. I am totally 100 % satisfied with the car I purchased.

5.0

Awesome Dealer

My experience with Tom Gray Auto Sales was excellent ! Darrell (Manager) was friendly,polite and always helpful. I am totally 100 % satisfied with the car I purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Extremely disappointed

I talked to Darrellfor several days on a 1998 Chevy Astro van . We agreed on a price based on the options diplayed on the website about the vehicle. I drove 4hrs one way with cash in hand , when i arrived at Tom grays auto sales i was everything but happy . Looking over the vehicle , I found that there little or no coolant in the radiator the a/c was not functional ,driver side door handle broken ,back door wouldnt open ,and the list went down hill from there . When i went back into the office and had told Derrell that this’s Astro van was not a 6500 van he asked what it was worth to me . I told him that it wasn’t worth over 2500 dollars . And that’s were it had ended . My advice to Tom gray auto sales is simple . DONT LIE TO PEOPLE, the car or van in this case is what it is . If things are broken and or not working than advertise as such .

1.0

Extremely disappointed

I talked to Darrellfor several days on a 1998 Chevy Astro van . We agreed on a price based on the options diplayed on the website about the vehicle. I drove 4hrs one way with cash in hand , when i arrived at Tom grays auto sales i was everything but happy . Looking over the vehicle , I found that there little or no coolant in the radiator the a/c was not functional ,driver side door handle broken ,back door wouldnt open ,and the list went down hill from there . When i went back into the office and had told Derrell that this’s Astro van was not a 6500 van he asked what it was worth to me . I told him that it wasn’t worth over 2500 dollars . And that’s were it had ended . My advice to Tom gray auto sales is simple . DONT LIE TO PEOPLE, the car or van in this case is what it is . If things are broken and or not working than advertise as such .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

easiest car-buying experience

There was absolutely no hassle. I never felt like someone was selling a car, but helping me see what was available. They handled all the paperwork, so the process went quickly. Highly recommend.

5.0

easiest car-buying experience

There was absolutely no hassle. I never felt like someone was selling a car, but helping me see what was available. They handled all the paperwork, so the process went quickly. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

If no pressure sales is what you are looking for..

My husband and I just spent the better part of our day testing driving cars at this dealership. I really can say this is the best experience I have ever had at a car lot. Darryl is a no pressure, to the point car salesman. He didn?t follow us around the lot trying to sell us every car, he let us inspect each car by ourselves but was always close by to answer any questions. I feel like he gave us honest answers and really helped point us towards cars that fit our families needs. We didn?t buy today but we will be back! Hopefully tomorrow!!

5.0

If no pressure sales is what you are looking for..

My husband and I just spent the better part of our day testing driving cars at this dealership. I really can say this is the best experience I have ever had at a car lot. Darryl is a no pressure, to the point car salesman. He didn?t follow us around the lot trying to sell us every car, he let us inspect each car by ourselves but was always close by to answer any questions. I feel like he gave us honest answers and really helped point us towards cars that fit our families needs. We didn?t buy today but we will be back! Hopefully tomorrow!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2.0

I'll pass....

I contacted online to see if they had the vehicle I was interested in & they did reply by email quickly that they had the car. I then called to arrange a test drive. I called on a Monday to check lot hours-was told to come in on Saturday due to rush-hour traffic during the week. And they close at 5 or 5:30 during the week. I work during the week until 5 so I planned to come in on Saturday. I called Thursday to find out what their 'dealer fees' are before applying for pre-approval with my bank to see total I need to borrow. I asked the question to the salesperson that answered & he said "I'll make it real easy for you..just text me your info and fax number." So I did and he faxes a buyers order/sales agreement (that did show the dealer fee). However, it had the full asking price of the vehicle listed on it. It's hard to describe exactly but I felt insulted. Why didn't he just say "our fee is 199 on every sale or whatever it is? On top of that, why would you assume a person would offer to pay more than the retail value on a vehicle (the one was priced about 400 high). It was a major turn off--or maybe just a personality clash--I dunno. Anyways, I didn't even go look at the car. I recommend adjusting your open hours at least 1-2 days a week to accommodate people that work typical office hours like until 7 or so (open a tad later those days). And actually listen to what a potential buyer is asking and answer without assuming. If they are asking a stupid question then find out why (they may not understand the why's behind something) and treat them with respect (even if it's pretend).

2.0

I'll pass....

I contacted online to see if they had the vehicle I was interested in & they did reply by email quickly that they had the car. I then called to arrange a test drive. I called on a Monday to check lot hours-was told to come in on Saturday due to rush-hour traffic during the week. And they close at 5 or 5:30 during the week. I work during the week until 5 so I planned to come in on Saturday. I called Thursday to find out what their 'dealer fees' are before applying for pre-approval with my bank to see total I need to borrow. I asked the question to the salesperson that answered & he said "I'll make it real easy for you..just text me your info and fax number." So I did and he faxes a buyers order/sales agreement (that did show the dealer fee). However, it had the full asking price of the vehicle listed on it. It's hard to describe exactly but I felt insulted. Why didn't he just say "our fee is 199 on every sale or whatever it is? On top of that, why would you assume a person would offer to pay more than the retail value on a vehicle (the one was priced about 400 high). It was a major turn off--or maybe just a personality clash--I dunno. Anyways, I didn't even go look at the car. I recommend adjusting your open hours at least 1-2 days a week to accommodate people that work typical office hours like until 7 or so (open a tad later those days). And actually listen to what a potential buyer is asking and answer without assuming. If they are asking a stupid question then find out why (they may not understand the why's behind something) and treat them with respect (even if it's pretend).

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Tom Gray Auto Sales

As a single female, I am always looking for a comfortable place to purchase a car. Darrell Tinsley greeted me as I walked in the door. All the key questions were answered ( what type, what you want to spend, ect.) Their selection was awesome. Darrell was so helpful. Answered all my questions. I walked away knowing I had found exactly what I was looking for.

5.0

Tom Gray Auto Sales

As a single female, I am always looking for a comfortable place to purchase a car. Darrell Tinsley greeted me as I walked in the door. All the key questions were answered ( what type, what you want to spend, ect.) Their selection was awesome. Darrell was so helpful. Answered all my questions. I walked away knowing I had found exactly what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

AWESOME DEALERSHIP!!

MY EXPERIENCE WITH THE DEALERSHIP WAS VERY PLEASANT! THE SALESMAN WAS KIND AND HELPED ME FIND THE CAR SUITED JUST FOR ME. I ALSO GOT THE BEST DEAL AROUND TOWN AT TOM GRAY AUTO SALES.

5.0

AWESOME DEALERSHIP!!

MY EXPERIENCE WITH THE DEALERSHIP WAS VERY PLEASANT! THE SALESMAN WAS KIND AND HELPED ME FIND THE CAR SUITED JUST FOR ME. I ALSO GOT THE BEST DEAL AROUND TOWN AT TOM GRAY AUTO SALES.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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