Duval Ford

This is my 7th new vehicle from Duval Ford & I'll keep coming back for any new ones in the future!

Very pleased with our recent vehicle purchase and with everyone we interacted with. Service is always the best. Really appreciate that they offer services through the mobile unit at our home.

Great experience friendly environment good place buy a vehicle from sale person was courtesy and was explain everything

Everyone was very nice was kept up on everything taking place.was a very good experience with them being this was my first experience with a car dealership co.i will be using them for all my car dealings from now on.

Duval Ford made my entire car buying process so easy! I traded in two vehicles for my brand new 2026 Explorer, and I couldn’t be happier with my experience! The entire staff was extremely friendly, helpful, and patient. They answered all of my questions and made the whole process smooth from start to finish.I absolutely LOVE my new ride and am so thankful for the amazing team at Duval Ford who helped make it happen! I highly recommend Duval Ford to anyone looking for a great car buying experience!!

True 5 Star Service meant to me: ⭐ The Service Manager, Ryan was alerted by his staff that I had called in on a Friday late (5:00 p.m.-ish), about a steering problem I was having with my brand new Transit 350. He called me from home (he left the shop early that day) to investigate the problem! ⭐ After I explained to him the issue I then sent him the alignment paperwork from my local Ford dealership (whom actually washed their hands of me) saying they couldn't find anything wrong and everything was at factory spec. He explained he was quite certain that he could straighten this probleim out for me! ⭐ He explained to me, based on the alignment paperwork I provided, that it was the rear end causing the steering problem just a simple alignment issue. Next Ryan gave me the instructions how to get the warranty issue started. Keep in mind, the local dealership here in Live Oak Florida, didn't provide any of this for me, after working on my new Transit 350 a total of 3 times! ⭐ Ryan informed me, based on my service package I purchased with my new van, there would be a rental car waiting for me once I dropped the van off for repairs, at no additional cost. ⭐ When I pulled up in the service lane, Ryan himself, the service manager walked out to my van and crawled under with his nice white shirt on, looked around and explained exactly what he thought.. no visible damage simply a setting issue on the rear alignment. He told me the rental car was ready and waiting, but if I had an hour that he could throw it on his rack and check it out. He was certain that I would be out of there by then, so of course I said "by all means please do"! It was literally 1 hour, almost to the minute, the shop foreman, Joe came in to meet me in the customer lounge (which was as nice as any Holiday Inn Express lobby I've ever been to), and cheerfully explained it was ready! Joe had paperwork in hand with the alignment settings from the Live Oak dealership and the comparative paperwork from Duvall Ford indicating the new settings. A notable difference was observed and then said let's take it for a spin. I found it interesting and completely over the top, that a shop foreman would care to ride with the customer to see if I was satisfied or not! I wish to note at this point that Jace, the service concierge checked me in with his tablet and provided a cell phone number for me to use if I had any issues, while I was at the dealersh. You can't get that level of service at half of the restaurants these days! On the test drive with Joe in the passenger seat, he asked me what did I think. I said, "its Awesome"! There was nothing major wrong with the van just, a simple rear axle alignment setting. I told the service manager Ryan that if I ever buy another new vehicle, rest assured it would be from Duval Ford! All of my service and repair needs for my 2025 Transit 350, are now with Duvall ford, 100 miles from my house in Live Oak, Florida! The best way I can sum up true Five Star experience is: DUVAL FORD!

Excelente trato me voy muy complacido con mi compra, me ayudaron mucho lo recomiendo siempre gracias

I would recommend Duval Ford for all your service needs. They were very professional and my vehicle was taken care of

Duval Ford is an excellent, professional, helpful dealership in every area, from sales to service to management.

I'm very happy with the Service Dept at Ford. They get the job done and get it done right.