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Duval Ford

(3,191 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 12 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 960-1301 (888) 960-1301
Used (888) 903-0989 (888) 903-0989
Service (877) 808-9113 (877) 808-9113

Inventory

See all 884 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2026.
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
Welcome to Duval Ford!

Service center

Phone number (877) 808-9113

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,191 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Always quick and easy to make an appointment and always greeted as soon as as you drive up and then my service advisor Bryan was right out to start the check in process .

Always quick and easy to make an appointment and always greeted as soon as as you drive up and then my service advisor Bryan was right out to start the check in process .

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Bryan provided the best personal service I have ever at any dealership. On time as promised.

Bryan provided the best personal service I have ever at any dealership. On time as promised.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The establishment is characterized by its commendable infrastructure, the presence of knowledgeable consultants, and the efficiency of its service delivery.

The establishment is characterized by its commendable infrastructure, the presence of knowledgeable consultants, and the efficiency of its service delivery.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recommendation for your customer service experience.

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I was early to my appointment and was treated with respect through the entire experience by everyone. I am happy with the outcome of the problem I was experiencing being diagnosed and repaired in a timely manner.

I was early to my appointment and was treated with respect through the entire experience by everyone. I am happy with the outcome of the problem I was experiencing being diagnosed and repaired in a timely manner.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

The Duval Service First promise includes clear communications and great time management. Thanks morgulthedragon for sharing your 5 stars with Duval Ford.

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The mobile service provided was fast and efficient. I would recommend it to my friends and family.

The mobile service provided was fast and efficient. I would recommend it to my friends and family.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

The Duval Ford Mobile Service program is a great addition to our options. Thanks ilkalora for the 5 star recommendation.

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Always helpful and takes great sense of urgency when I bring our vehicles in for service. Great customer service always l.

Always helpful and takes great sense of urgency when I bring our vehicles in for service. Great customer service always l.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford strives every day to reach 100% customer satisfaction. Thanks Jaxandme2008 for the 5 star feedback.

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Always great service 👍. My favorite location is Cassat Avenue. The representatives are customer oriented, knowledgeable and respectful.

Always great service 👍. My favorite location is Cassat Avenue. The representatives are customer oriented, knowledgeable and respectful.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you lucretiadickerson for your 5 star vote of confidence in the Duval Ford service department.

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This is my 7th new vehicle from Duval Ford & I'll keep coming back for any new ones in the future!

This is my 7th new vehicle from Duval Ford & I'll keep coming back for any new ones in the future!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your trust and continued business LSBishop.

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Very pleased with our recent vehicle purchase and with everyone we interacted with. Service is always the best. Really appreciate that they offer services through the mobile unit at our home.

Very pleased with our recent vehicle purchase and with everyone we interacted with. Service is always the best. Really appreciate that they offer services through the mobile unit at our home.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks jer53 for sharing your 5 star review with your sales and service experiences. Duval Ford is proud to provide Mobile Service, we come to you at home or work for routine maintenance needs.

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Great experience friendly environment good place buy a vehicle from sale person was courtesy and was explain everything

Great experience friendly environment good place buy a vehicle from sale person was courtesy and was explain everything

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you edwardruise for sharing your 5 star experience with the Duval Ford sales team.

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