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Duval Ford

(3,056 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 482-0716 (888) 482-0716
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Inventory

See all 1150 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2023.
Duval Ford has proudly served Jacksonville since 1916, making us the city’s first Ford dealer and now the #1 in sales volume. With over 110 years in business and more than 1,000 new and used vehicles in stock, we offer one of the largest selections in Northeast Florida. As a family-owned dealership, we provide personalized service, unbeatable prices, and a commitment to customer satisfaction. We’re also a Ford Pro Elite Dealer, offering expert fleet support and convenient Mobile Service that comes to you. Big #1 Duval Ford!
The fastest easiest way to purchase or lease a new or pre-owned vehicle!

Service center

Phone number (833) 547-5651

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,056 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Great selection of automobiles at Duval Ford!

Great selection of automobiles at Duval Ford! The purchase of my new Bronco Sport was a great experience!

Great selection of automobiles at Duval Ford!

Great selection of automobiles at Duval Ford! The purchase of my new Bronco Sport was a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Tino was very fast and thorough on getting me the truck i

Tino was very fast and thorough on getting me the truck i needed in such short notice. Great guy!

Tino was very fast and thorough on getting me the truck i

Tino was very fast and thorough on getting me the truck i needed in such short notice. Great guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Thank you for the attention and dedication of the

Thank you for the attention and dedication of the workers, especially Hahaha Kathleen, thank you for making the process so easy and making it possible for me to buy the truck I needed.

Thank you for the attention and dedication of the

Thank you for the attention and dedication of the workers, especially Hahaha Kathleen, thank you for making the process so easy and making it possible for me to buy the truck I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you M1810luis for putting your trust in Kathleen and Duval Ford for your recent 5 star truck buying experience.

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Everything went super smooth and super helpful amazing

Everything went super smooth and super helpful amazing dealership would recommend to anyone that needs help.

Everything went super smooth and super helpful amazing

Everything went super smooth and super helpful amazing dealership would recommend to anyone that needs help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recommendation for our entire sales team raylinle9.

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Leighton worked very hard for us over Christmas break and

Leighton worked very hard for us over Christmas break and found me the truck that was what I needed. The price was good and the overall experience positive. Thanks for all your help.

Leighton worked very hard for us over Christmas break and

Leighton worked very hard for us over Christmas break and found me the truck that was what I needed. The price was good and the overall experience positive. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You are welcome Jamesfmcnicol. Duval Ford appreciates your 5 star recognition of Leighton and your truck buying experience.

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Jonathan was a rock-star.

Jonathan was a rock-star. He worked with me to find what I wanted at the price point I was planning to pay. He made sure that I was comfortable and happy throughout the entire process.

Jonathan was a rock-star.

Jonathan was a rock-star. He worked with me to find what I wanted at the price point I was planning to pay. He made sure that I was comfortable and happy throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Clear communications and great customer service make Jonathan and Duval Ford rockstars - all part of our Service First promise. Thanks Bryan for the 5 stars.

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We had an excellent experience working with Tino when

We had an excellent experience working with Tino when purchasing our truck. From start to finish, he was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. The process was smooth, transparent, and completely stress-free. He took the time to answer all our questions and made sure we felt confident in our decision. We truly appreciate the outstanding service and would highly recommend Tino to anyone looking to buy a car! Thank you again!

We had an excellent experience working with Tino when

We had an excellent experience working with Tino when purchasing our truck. From start to finish, he was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. The process was smooth, transparent, and completely stress-free. He took the time to answer all our questions and made sure we felt confident in our decision. We truly appreciate the outstanding service and would highly recommend Tino to anyone looking to buy a car! Thank you again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you courtneyw for providing Tino and Duval Ford with 5 stars. We make every car buying experience real fair, real fast and real friendly.

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Well you could have done a better job balancing my tires

Well you could have done a better job balancing my tires twice. I had to go to Paul Clark Ford to get it done as they said it was off by .25 and showed me the picture of the two tires

Well you could have done a better job balancing my tires

Well you could have done a better job balancing my tires twice. I had to go to Paul Clark Ford to get it done as they said it was off by .25 and showed me the picture of the two tires

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Leighton was wonderful!

Leighton was wonderful! He was easy going and not over bearing which we appreciated. He was patient with us as we looked and test drove multiple trucks. Garrett in financing was a huge help. He explained everything thoroughly and answered all of my questions.

Leighton was wonderful!

Leighton was wonderful! He was easy going and not over bearing which we appreciated. He was patient with us as we looked and test drove multiple trucks. Garrett in financing was a huge help. He explained everything thoroughly and answered all of my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

The Duval Service First promise focuses on clear communications and excellent customer service. Thanks picketttara for providing Leighton, Garrett and Duval Ford with 5 stars.

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Mark M.

Mark M. took great care of me on my first visit at Duval. He got me in at the last minute and even got a car wash. I plan to deal with Mark during all future visits.

Mark M.

Mark M. took great care of me on my first visit at Duval. He got me in at the last minute and even got a car wash. I plan to deal with Mark during all future visits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

A great partnership with your service advisor is key to continued business with Duval Ford. Thanks gkistka for sharing your 5 star experience with Mark and Duval Ford.

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