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Duval Ford

(3,155 reviews)
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Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 12 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 960-1301 (888) 960-1301
Used (888) 903-0989 (888) 903-0989
Service (877) 808-9113 (877) 808-9113

Inventory

See all 812 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2026.
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
Welcome to Duval Ford!

Service center

Phone number (877) 808-9113

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,155 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Jonathan was fantastic! Very informative and kept me in the loop. Provided transportation and thoroughly gave great service

Jonathan was fantastic! Very informative and kept me in the loop. Provided transportation and thoroughly gave great service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everyone I talked to was so nice and got me a great deal on my new 2026 bronco sport!! Quick process and great communication. Would definitely come back for future cars!

Everyone I talked to was so nice and got me a great deal on my new 2026 bronco sport!! Quick process and great communication. Would definitely come back for future cars!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Ally for providing the Duval Ford sales team with 5 stars. We look forward to your next visit. Enjoy your New 2026 Ford Bronco Sport.

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Johnny is absolutely amazing, he did a great job of keeping me informed and helping me make the right decisions about what to do with my truck! 10/10!

Johnny is absolutely amazing, he did a great job of keeping me informed and helping me make the right decisions about what to do with my truck! 10/10!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 10 out of 10 stars for Johnny and your recent service visit.

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They were able to schedule truck in short notice and gave me a fast turnaround. Always have great experiences with the staff at Duval Ford.

They were able to schedule truck in short notice and gave me a fast turnaround. Always have great experiences with the staff at Duval Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great time management and clear communications are part of the Duval Service First promise. Thanks revjelly65 for the 5 star recognition for Duval Ford.

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It was great having the dealership come and picking up my vehicle. And being kept in formed throughout the whole process

It was great having the dealership come and picking up my vehicle. And being kept in formed throughout the whole process

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Service was completed faster than expected it was a very good experience having my vehicle repaired thanks

Service was completed faster than expected it was a very good experience having my vehicle repaired thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Rbusfixer for sharing your 5 star experience with Duval Ford. Great time management is part of our Duval Service First promise.

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Mobile service is great. The tech, John Turman was very friendly and knowledgeable. He answered all my questions.

Mobile service is great. The tech, John Turman was very friendly and knowledgeable. He answered all my questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recognition for John and our Duval Mobile Service program. Thank you Stekarjo.

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Mobile service technician was very informative on my point inspection. He changed my oil and rotated my tires in the dead of heat with a smile. I will definitely use the mobile service again.

Mobile service technician was very informative on my point inspection. He changed my oil and rotated my tires in the dead of heat with a smile. I will definitely use the mobile service again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford is proud to provide our Mobile Service program. Thank you Diana for sharing your 5 star experience with our technician.

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Shane was very professional and courteous. Great and efficient work! Duval Ford has always performed as a 5 star experience!

Shane was very professional and courteous. Great and efficient work! Duval Ford has always performed as a 5 star experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Mlvdolphins for sharing your 5 star experience with Duval Ford service team.

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This car buying experience was the best we have ever had by far! I normally get headaches car shopping, but this was so relaxed, I was stress free. David Watts was wonderful. He was honest, helpful, not pushy, and didn’t give us a bunch of fluff or sales pitches. He actively looked for cars online or in the lot that fit our exact description, and when one came in, it felt like we were the first ones notified. He was attentive to our trade in options, and clear cut on the costs. Never once was he annoyed with our requests. What a hard worker! Then we get to the actual buying of the vehicle. Again, usually another headache. Rick Garcia was wonderful! Very personable, understanding, and like David, went the extra mile and hours to make our time crunch happen. He was knowledgeable about the paperwork, spent time explaining in lay mans terms and never rushed us or was annoyed. Duval has a special duo with these guys and I know they will benefit Duval and anyone who comes to see them! Thank you, gentlemen!

This car buying experience was the best we have ever had by far! I normally get headaches car shopping, but this was so relaxed, I was stress free. David Watts was wonderful. He was honest, helpful, not pushy, and didn’t give us a bunch of fluff or sales pitches. He actively looked for cars online or in the lot that fit our exact description, and when one came in, it felt like we were the first ones notified. He was attentive to our trade in options, and clear cut on the costs. Never once was he annoyed with our requests. What a hard worker! Then we get to the actual buying of the vehicle. Again, usually another headache. Rick Garcia was wonderful! Very personable, understanding, and like David, went the extra mile and hours to make our time crunch happen. He was knowledgeable about the paperwork, spent time explaining in lay mans terms and never rushed us or was annoyed. Duval has a special duo with these guys and I know they will benefit Duval and anyone who comes to see them! Thank you, gentlemen!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks P for the 5 star feedback, Duval Ford strives to provide headache free car buying experiences - we make car buying real fair, real fast and real friendly.

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