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Duval Ford

(3,103 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 482-0716 (888) 482-0716
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Inventory

See all 1037 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2023.
Duval Ford has proudly served Jacksonville since 1916, making us the city’s first Ford dealer and now the #1 in sales volume. With over 110 years in business and more than 1,000 new and used vehicles in stock, we offer one of the largest selections in Northeast Florida. As a family-owned dealership, we provide personalized service, unbeatable prices, and a commitment to customer satisfaction. We’re also a Ford Pro Elite Dealer, offering expert fleet support and convenient Mobile Service that comes to you. Big #1 Duval Ford!
The fastest easiest way to purchase or lease a new or pre-owned vehicle!

Service center

Phone number (833) 547-5651

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Leighton was very accommodating, friendly and

Leighton was very accommodating, friendly and professional. There was no pressure to buy. The process went smooth. Everyone else that I spoke with were friendly also.

Leighton was very accommodating, friendly and

Leighton was very accommodating, friendly and professional. There was no pressure to buy. The process went smooth. Everyone else that I spoke with were friendly also.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Leighton made the finding and buying process fast and

Leighton made the finding and buying process fast and easy. Helped us find the perfect truck for our son.

Leighton made the finding and buying process fast and

Leighton made the finding and buying process fast and easy. Helped us find the perfect truck for our son.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your 5 star buying experience with Leighton and the team at Duval Ford. Know your son will love his truck.

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Craig was great and on time with everything.

Craig was great and on time with everything. Call me soon as the vehicle was ready.

Craig was great and on time with everything.

Craig was great and on time with everything. Call me soon as the vehicle was ready.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Clear communications is key to the Duval Ford Service First promise. Thanks Wlusk for sharing your 5 stars with Craig and Duval Ford.

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They did a great job as usual.

They did a great job as usual. I always get great service when I go there for maintenance on my vehicle.

They did a great job as usual.

They did a great job as usual. I always get great service when I go there for maintenance on my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your continued business and 5 stars armand.

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DUVAL FORD Never Disappoints!

DUVAL FORD Never Disappoints! Service is always exceptional, timely, fairly priced, completed without incident! the a few weeks back I bumped the side of the garage door frame and hurt my EDGE ST, TwinTurbo Baby. Her beautiful paint was scratched and he nose was tweaked! She needed a New nose, a new DR Side Fender and all of the attached Sensors reset. I WAS SICK! and then in no time thanks to DUVAL and Disney Paint and Body my girl was back as good as NEW! everything is perfect! ALL the gaps, the fit, and finish, everything is better than new! No Worries, NO Disappointments, Just Fixed and Returned! Richard Jordan and Will you Folks are the Good Stuff, The BEST, The MEN! TYVM, Beth Rudd

DUVAL FORD Never Disappoints!

DUVAL FORD Never Disappoints! Service is always exceptional, timely, fairly priced, completed without incident! the a few weeks back I bumped the side of the garage door frame and hurt my EDGE ST, TwinTurbo Baby. Her beautiful paint was scratched and he nose was tweaked! She needed a New nose, a new DR Side Fender and all of the attached Sensors reset. I WAS SICK! and then in no time thanks to DUVAL and Disney Paint and Body my girl was back as good as NEW! everything is perfect! ALL the gaps, the fit, and finish, everything is better than new! No Worries, NO Disappointments, Just Fixed and Returned! Richard Jordan and Will you Folks are the Good Stuff, The BEST, The MEN! TYVM, Beth Rudd

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great to hear Duval Ford, Richard and Will were able to help with your unfortunate issues with your Ford Edge. Thanks for sharing your 5 stars Beth.

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Chris Hanson was the gentleman that helped me.

Chris Hanson was the gentleman that helped me. He was amazing. He got me in on an oil change even though schedule on the Ford Pass didn’t work. It was done within a hour. Communication was great and he was extremely professional and knowledgeable.

Chris Hanson was the gentleman that helped me.

Chris Hanson was the gentleman that helped me. He was amazing. He got me in on an oil change even though schedule on the Ford Pass didn’t work. It was done within a hour. Communication was great and he was extremely professional and knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You've experienced the Duval Difference jasongambill. Duval Ford focuses on clear communications and great time management to provide exceptional customer service.

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Absolutely amazing experience,Christian was my sales

Absolutely amazing experience,Christian was my sales advisor and he found the perfect truck for my needs.

Absolutely amazing experience,Christian was my sales

Absolutely amazing experience,Christian was my sales advisor and he found the perfect truck for my needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks mattypigs1 for sharing your 5 star truck buying experience with Christian and the entire Duval Ford sales team.

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Leighton was first class!

Leighton was first class! He did an amazing job getting me the right truck! I highly recommend giving him a call!

Leighton was first class!

Leighton was first class! He did an amazing job getting me the right truck! I highly recommend giving him a call!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recommendation for Leighton Gregbrown1106.

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The tech was very thorough and answered my many

The tech was very thorough and answered my many questions. I am very pleased with mobile service provided by Ford. So convenient!!

The tech was very thorough and answered my many

The tech was very thorough and answered my many questions. I am very pleased with mobile service provided by Ford. So convenient!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Love to hear from 5 star Duval Ford Mobile Service experiences. Thanks Stekarjo.

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William along with all the other staff provided excellent

William along with all the other staff provided excellent service while my F-150 went through a total engine reseal. Thank you again!

William along with all the other staff provided excellent

William along with all the other staff provided excellent service while my F-150 went through a total engine reseal. Thank you again!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford appreciates your 5 star recognition for the entire Duval Ford service team during your Ford F-150 service Melperez01.

Consumer response

Excellent service was provided by William and his team!

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