Duval Ford

Customer service is excellent. They took care of the problem and tested my vehicle for at least a day.

Johnny rhod was very professional and fair when the fix required more than expected originally.

What a great help Duval Ford Mobile Service Department has been to us. I manage a large fleet for a construction company here in Jacksonville Duval Ford has communicated, performed the work, listened to our concerns and delivered. From recalls to oil changes. They have helped us tremendously. If I had one complaint, it would be consistent parts pricing. Apart from that, saving us time with multiple recalls and servicing our fleet in the field has been an enormous help in keeping our fleet safe and road ready.

Will Edge Is the Best Service Writer I Have Ever Had. He Is Outstanding and Very Professional and An Aset to Duval Ford.

The technician did a great job. Explained to me what he had to do he was diligent and didn’t make a mess He was polite and courteous and above all professional

★☆☆☆☆ — ONE-STAR REVIEW DUVAL FORD — JACKSONVILLE, FLORIDA EXTREMELY DISAPPOINTING MANAGEMENT, ARROGANT BEHAVIOR, AND A COMPLETE LACK OF CUSTOMER RESPECT My experience with Duval Ford has been extremely disappointing, not simply because of problems involving my Ford Mustang Mach-E, but because of the attitude, behavior, and lack of professionalism I experienced from dealership management. LET ME BE ABSOLUTELY CLEAR: THIS COMPLAINT IS NOT ABOUT MONEY. It is about RESPECT, INTEGRITY, ACCOUNTABILITY, and how customers deserve to be treated. Duval Ford acknowledged a communication failure involving my vehicle's pickup and delivery. However, when I raised my concerns, I expected responsible management to investigate thoroughly, address the problems, and treat me with dignity. Instead, I received what I considered a dismissive and arrogant response from General Manager William Law. In his October 30, 2026, correspondence, Mr. Law informed me that the investigation was closed, that the dealership's offer of $328.11 in complimentary maintenance was final, and that I should consider using another service provider. DOES MANAGEMENT SERIOUSLY BELIEVE THAT OFFERING $328.11 RESOLVES CONCERNS ABOUT DISRESPECTFUL TREATMENT, CUSTOMER SERVICE, AND ACCOUNTABILITY? I do not need a financial gesture to replace basic professional courtesy. What concerns me most is the apparent leadership culture demonstrated by management's handling of this complaint. Leadership establishes the standards that employees follow. When customers experience disrespectful treatment and management responds dismissively, it raises serious questions about the dealership's commitment to customer service. My concerns about an unresolved odor in my Mach-E also remain unaddressed to my satisfaction. A DEALERSHIP'S REPUTATION IS BUILT NOT ONLY ON SELLING VEHICLES BUT ON HOW IT TREATS CUSTOMERS WHEN SOMETHING GOES WRONG. I believe Duval Ford's management failed that test in my experience. I am calling on Ford Motor Company and Duval Motor Company's corporate leadership to examine this situation and consider whether this handling of a customer complaint reflects the standards they expect their dealerships to uphold. Customers deserve honesty, professionalism, accountability, and respect — not arrogance or dismissive treatment when they raise legitimate concerns. Based on my personal experience, I cannot recommend Duval Ford's management or customer service. MY RATING: ONE STAR.

★☆☆☆☆ — ONE-STAR REVIEW TITLE: Extremely Disappointing Management, Arrogant Behavior, and Lack of Customer Respect My experience with Duval Ford in Jacksonville has been deeply disappointing, particularly regarding the treatment I received from management following service concerns involving my Ford Mustang Mach-E. LET ME BE ABSOLUTELY CLEAR: THIS IS NOT ABOUT MONEY. THIS IS ABOUT RESPECT, PROFESSIONALISM, INTEGRITY, AND ACCOUNTABILITY. Duval Ford acknowledged a communication failure involving my vehicle's pickup and delivery. However, instead of receiving what I considered a professional and constructive response, I experienced management's handling of my complaint as dismissive and arrogant. On October 30, 2026, General Manager William Law informed me that the dealership had closed its investigation, that $328.11 in complimentary maintenance was its final offer, and that I should consider another service provider. I found that response unacceptable. The $328.11 is not the issue. No financial offer can substitute for respectful treatment and genuine accountability. My concerns about an unresolved odor in my Mustang Mach-E also remain unaddressed to my satisfaction. Leadership sets the standard for how employees treat customers. When management responds dismissively to customer concerns, it raises serious questions about the dealership's commitment to customer service. A dealership's reputation is determined not only by the vehicles it sells, but by how its leadership treats customers when problems arise. I believe Duval Ford's management failed to demonstrate the professionalism, respect, and accountability I expected. I hope Ford Motor Company and Duval Motor Company's corporate leadership examine how this complaint was handled. Based on my personal experience, I cannot recommend Duval Ford's management or customer service. MY RATING: ONE STAR.

Will, my advisor, was very communicative throughout the time my car was in the shop. I appreciate the video of the services needed after inspection.

Scheduling service was super easy. Waited in the lounge for my vehcile to be serviced. Comforable seating. Service completed quickly. My service advisor was Matthew. He was courteous, professional and kepy me updated.

Will, Charlie and the entire team are the best. I highly recommend them for any automotive need.