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AutoNation Subaru Spokane Valley

(1,001 reviews)
Visit AutoNation Subaru Spokane Valley
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday 10:00am–6:00pm
New (855) 499-1660 (855) 499-1660
Used (866) 288-6650 (866) 288-6650
Service (855) 693-1093 (855) 693-1093

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Spokane Valley from DealerRater.

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Taylor our advisor worked really close with me on what

Taylor our advisor worked really close with me on what was needed and price options for the services our car needed this visit. I always appreciate the service from Subaru. Thank you! Dwight

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Atmosphere is inviting and is built to allow customers to

Atmosphere is inviting and is built to allow customers to feel comfortable while waiting to sign papers or have car detailed..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Im not a fan when in comes to the car buying process but

Im not a fan when in comes to the car buying process but I have to say, our salesperson Mindi Griggs made it an easy process. We didnt feel pressured and she handled everything efficiently and was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was the absolute worse experience I have ever had.

This was the absolute worse experience I have ever had. I felt like I was not worthy of getting a car and that I was less of a person. I walked into another dealership and with in 20 minutes I was approved and driving my new truck off the lot. Worse experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Our experience at the dealership was truly enjoyable in

Our experience at the dealership was truly enjoyable in comparison to every other dealership I’ve ever been to they didn’t try to sell me a whole bunch of extra garbage I didn’t need and they were more than helpful answering all of my questions and finding the vehicle that I needed that needed my needs without a bunch of extra stuff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Everything went smoothly.

Everything went smoothly. Thank you for all your help. The Car arrived on time. The communications with the dealer were good. The questions were answered promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Nadia, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Very easy process and listened to what I wanted vs what

Very easy process and listened to what I wanted vs what they wanted to sell me. Good service! They also have followed up after my purchase to see if had any issues. I feel like I can always get the help I need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Pamela, we are pleased to hear you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Cost of service was misquoted and overpriced.

Cost of service was misquoted and overpriced. You're likely to find better customer service elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Caitlin, we are deeply disappointed by your experience at AutoNation Subaru Spokane Valley. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (509) 850-9358 to discuss what we can do to help.

The oil change was rather quick.

The oil change was rather quick. Two people came by and told .me of the snacks. Everybody was Very nice nice and helpful. I liked the quick service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Tyler Burch and Anthony Locher-Davis teamed up to help us

Tyler Burch and Anthony Locher-Davis teamed up to help us get our new Crosstrek. Tyler was quick and helpful in answering all of our questions and helping us through the process. We appreciated all the help and arrived at the dealership prepared to make our purchase. Anthony did a great job with the closing. He was professional and accommodating. Lacy Garcia was excellent reviewing our options available for our new car. We appreciated Gail Swensen welcoming us to the Subaru family. The gift at the end was a nice touch, too. The dealership was clean and inviting. We also got to meet Hector Mendoza, who was welcoming. Everyone at the dealership were friendly. Thank you, AutoNation Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and this wonderful review! We are happy to pass along your comments to the team here at AutoNation Subaru Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!