Reviews
Write a reviewLovin the Camry
So excited with my new Camry that I got from DCH Toyota of Torrance. Phillip helped me out in the process and is a very nice and professional salesman. He explained features and got me in my comfort zone on payments. Thank you very much guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Basti, Congratulations on your new Camry! We're glad to hear Phillip provided excellent service during your car-buying experience. We hope to serve you again at DCH Toyota of Torrance.
Lacking good customer service
Made a purchase from their pre-owned lot a week ago. After driving the car only twice, it stalled on my way to work. Notified my sales agent, but he stated he no longer worked there. Notified dealer about my situation via emails and various phone message to no avail. Attempted to have it towed, but was told by service agent that their dealer was not a storage location, and that I would need to speak with sales manager. I mentioned to her that I had already been transferred to various extensions. Additionally, I was in an area where I did not feel comfortable leaving the newly purchased car. In between her irked demeanor, she stated she would now send an email on my behalf describing my situation. After not receiving a response, I attempted to schedule a regular service appointment, in hopes that I could finally have the car towed and have it checked out as soon as there was an availability. Service agent seemed upset that I was calling yet again, and said that I could not schedule a service appointment until I spoke with a sales manager. After waiting all morning and afternoon for a call back, I towed the car to a safer location. It’s been 1 day 1/2 and have yet to receive any type of message from anyone at the dealer.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, It is unfortunate to see the rating we have received from you. I apologize for the level of communication you have received from our team. At your convenience, please reach out to me so that I can answer any questions you may have. I look forward to hearing from you. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager
Ask for Lawrence Ambrosio! He is so awesome!!
I was recently browsing for a new vehicle and ended up going to DCH Toyota of Torrance. A representative named Lawrence Ambrosio helped me out, greeted me and showed me around. He was very knowledgeable and treated me very well. I told him that I am looking for a family car that I can also take off road when we do campings, so we ended up looking at Rav 4s. He explained to me that based on the things I want to do w. My family that the Rav 4 is the best option ( not too big, has a good amount of trunk space and I can still use it as my daily ) Unfortunately I ended up not getting the vehicle as of the moment but as soon as I am ready I would definitely come back to this place and speak to Lawrence about financing my next vehicle. Thank you so much Lawrence Ambrosio for an excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Stephen, Thank you for sharing your experience with Lawrence! We are thrilled to know that he helped you through your visit by answering all your questions. When you are ready, you know where to find us! Thanks again!
💯PHILLIP SALVADOR🙏🏼
If you are looking an elevated "VIP" experience you must look for PHILLIP SALVADOR. The best DCH toyota of torrance car shopping experience of my life he gave me confidence to make the right choice and Phillip is so warm and helpful and works quickly to put an amazing deal together for you.. I remember my first experience was way back purchasing the toyota camry and now it's about time to get the another car since my family is growing and we need a bigger car.. So i reached out right away the DCH toyata of torrance and I spoke PHILLIP SALVADOR and inquired about the car that was exactly i want.. And phillip was super chill and knowledgeable he gave me a good adviced how to take care of my car.. After few minutes the"MAGIC"result is blow my mind mind, at that moment i feel like his playing around.. But he said "Come and get it" So i drove up to DCH! Mr. Phillip salvador was extremely helpful, honest and one of the best salesman! Thank you I appreciate your help so much and being DCH FAMILY!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, We are so happy to know that Phillip provided you with excellent service and the confidence to make the right choice! Our job is to make buying or leasing a vehicle an exciting and easy process and we are happy that Phillip was the guy to make it happen for you! We hope you are enjoying your new ride!
GREAT DEAL
My lease was coming to an end so I decided to come in and check out what my options were. The salesperson we worked with, Amado Cocio, was such a pleasure to work with. He was transparent, straight forward, and did whatever he could to get the best deal for us! We appreciate you! Our finance manager, Alex, was also very kind, informative, and patient! Thanks to both, we were able to add our new baby to the family! Thank you DCH!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for thinking of DCH Toyota of Torrance as your lease came to an end. We are happy to know you enjoyed working with Amado and Alex. We hope you and your family enjoy your new vehicle.
Great Customer service!
Stopped in to take a look at the Tacoma. I was helped by Lawrence who was very knowledgeable and helpful. Answered all my questions. Will be returning and asking him when I’m ready to buy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for coming in to take a look, Jeff! Lawrence enjoyed working with you and we look forward to having you back at DCH Toyota of Torrance when you are ready to purchase.
Great service!
I saw a few cars online that I was interested in and came in to check them out. Upon arriving, we were greeted and assisted by a salesperson named Selene Hernandez. I’m so thankful to have worked with her. I get nervous walking into a dealership because of pushy salespeople, but she was the complete opposite. She was accommodating, honest, patient, and extremely helpful. I ended up leaving the dealership with my 2018 Highlander that I fell in love with online! Thank you, Selene, for all of your help! Everyone at the dealership was so nice! I highly recommend this dealership with any of your car needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Toyota Highlander! Our team member, Selene is happy to have provided you with a comfortable visit. Please keep DCH Toyota of Torrance in mind for any future needs.
Me & my sister had a super wonderful experienced.
Me & and my sister had a super wonderful experience with this DCH TOYOTA of tarrance compare to the other Toyota dealership, This is the best place to go, when you guy's looking for a good toyota car Brand.. DCH toyota of Torrance is the place to be I'd recommend 100% that you guys won't get regret at the end of the day..and look for toyota sale agent name Mr. Philip salvador this guy is a professional & very helpful & knowledgeable no drama no gimmiks just straight down to the business, this guy help us alot he explain everything that we don't know yet that we need to know, this guy is highly recommended he won't let you down his gonna takecare of you from the start/beginning till the end he make it sure that you get a good deal that you want and the car in your dreams that you want drive..thank you Mr.. Phillip for helping us to get our new car ...I Give 5 ⭐⭐⭐⭐⭐ for this guy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for recommending our team at DCH Toyota of Torrance. Your business is greatly appreciated and we look forward to continuing to provide this same high-level care to all the friends and family you send our way. I will be sure to share your kind comments with our team member, Phillip.
BOUGHT A NEW CAR AND I LOVE IT
I recently purchased a new Toyota Corolla and had the pleasure of working with Jennifer! We had been to a few different dealerships prior, but none of them compared. Jennifer was kind, patient, and well informed. Her and her managers provided excellent customer service! I am very happy with my purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tiffany, congratulations on your new Toyota Corolla! Our team is pleased to know you had a great experience, and we would like to thank you for taking the time to provide our team members with excellent feedback. We hope to have you back at DCH Toyota of Torrance in the future.
Lawrence is the best!
Lawrence Ambrosio was my salesperson and extremely helpful. I really want to order a brand new Toyota Supra but I was worried about these crazy mark-up stories I keep hearing from the news and social media. He walked me through the process of ordering and told me because I’m still a few months out from purchase there won’t be any issues on pricing. It really calmed my nerves. Top notch service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Chris, thank you for sharing your experience with our team member, Lawrence. We are happy to know he was able to provide you with a worry-free visit. Our team looks forward to having you back to puck up your new Supra!
