AutoNation Ford Wolfchase

My service advisor, Barbara always provides exceptional service. So far, all work done by the technicians has been satisfactory.

We were in Memphis visiting family and on the day of our departure noticed our F-150 truck was leaking coolant. We made an appointment for 0730 the following day (Monday) for repairs. When we arrived for our appointment, Laura Fisher, the assistant Service Manager, met with us and started the process of having the truck repaired. She explained everything to us, to include the mechanic's findings, a video of our engine and what needed to be done, what the estimated cost would be and a reasonable timeline as to when the truck would be ready for pick up. Once the repairs were made, we returned to the dealership and Laura explained everything the mechanic did and the costs, which were spot on with her. Initial estimate. Laura and everyone else were professional and courteous, which was greatly appreciated since we were over 900 miles away from home. Thank you, Laura and thank you, Auto Nation Ford. You are a class act that would be hard to follow!

Everyone at the service department was helpful. The technicians worked thoroughly at an quick and effective pace. My repairs were done in a timely manner.

Everyone at the service department was helpful. The technicians worked thoroughly at an quick and effective pace. My repairs were done in a timely manner.

I could not get an answer without multiple phone calls. No one updated me in a timely matter and my suv was kept for almost 6 weeks.

On April 27th I purchased a ford f-150 with 40k miles. June 22nd the check engine light came on and I immediately brought it in to be serviced. I was told 2-3 weeks before they could diagnose it. Now more than five weeks later I still have not been given any timeframe, have been told that I can not take it to another dealership without risk of voiding the warranty, all while refusing to authorize a rental vehicle that the warranty includes. A very poor representative of ford with zero regard for consumer protection laws

I took my SUV Lincoln Nautilus to AutoNation Ford on May 26, 2026. My vehicle was hesitating when in motion. I was contacted on June 10th maybe 11th that the rear differential was the problem. I was also informed that I needed a wheel alignment, work on the coolant, and a tune-up. On June 17 I was called and informed that my vehicle was ready for pickup. I picked up my Lincoln that day. My bill exceeded $800. I have an extended warranty. As I was driving home, I realized that my vehicle was doing the same thing it was doing when I brought it in on May 26. My husband returned it on June 24. My husband was informed that our vehicle needed a new transmission. He was informed that it would take 9 days to order and replace the transmission. I pick up my vehicle on July 10th. I was I driving home I heard a ticking noise coming from underneath my hood. I returned it the next day, July 11. A technician drove my vehicle to hear what was going on. As he was driving, with me with him he stated that I need a wheel alignment. I stated that I had paid for an alignment. He stated that he would do the alignment again. On June 29, I called to speak with the service manager. I had a great concern whether the alignment, tune-up, and coolant work had been done since my vehicle was doing the same thing when I picked it up on June 17. I now have my car after picking it up on July 15. I was not pleased with the amount of time I was without my vehicle and the fact the a technician realized that a wheel alignment had not been done. I'm not sure if the coolant work was done or the tune-up. Did I pay over $800 and no work done? The gentlemen, Jacob who signed me in was extremely nice. Because of Jacob kindness is the only reason I gave this experience 2 stars.

We had a great car buying experience. The sales person was very knowledgeable and went out of her way to help us with any questions we had.

My experience with Auto Nation Ford was short and sweet! I spoke with Gary Black over the phone on a Friday and picked my new 2026 Ford Bronco up on Monday!! IT DOES NOT GET ANY BETTER THAN THAT 😍🥰 10/10 would highly recommend!!!

My vehicle purchase experience from AutoNation was very pleasant from the time that I first showed up to the very end of my purchase. 1st of all and what I like the most was that I received no pressure from any of the salesmen. They let me take my time and browse as slowly as I needed. They were quick to answer any question(s) that I had. I compared their pricing with others. They had the best pricing. They covered the various options for financing and allowed me as much time as i needed to make my final decision. They were very professional ,courteous and patient .That was the best car buying venture of all my purchases. Hats off to salesman "Gregory" and Financier "Patrick". Keep up the good work AutoNation.