Reviews
Great Dealer Experience
Great Experience buying a new car. My salesman was Rick Barrom and he was great. Very patient with me and my wife. Bought a 2014 Focus for my son to drive to college. Great car, great price and great service from our salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had a pleasant experience here at AutoNation Ford Lincoln Wolfchase. We always strive to provide personable and excellent customer service. Thank you for the positive review!
AutoNation.Ford Lincoln@Wolfchase
Bought my 2014 stx crew cab 4x4 at Autonation Ford Lincoln Wolfchase. My salesman Michael Murrell went the extra mile for me, I pull a Horse trailer and wanted the factory brake controller, my truck didn't have one installed. Mike made sure one was installed, I would highly recommend Michael Murrell and Autonation Ford Lincoln @ Wolfchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Rich! Michael is definitely one of our best, and we're so glad to hear that he made your truck buying experience a good one. I'm sure your Ford truck will give you many years of happy horse towing! If you ever need anything in the future, don't hesitate to call us. Thank you again! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.autonationfordlincolnwolfchase.com
buying a car
I think Kevin was the best sale person ever. He made sure we understood everything. The finance department was fast & made should he explained everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Odan! We're glad that Kevin made your experience here a good one. We definitely understand that buying a car is fun, but there's a lot to it. We always try to make sure our customers are comfortable with their purchase before they drive off the lot in their new ride. If you ever have any questions or concerns, feel free to give us a call anytime. Thank you again, and enjoy your new car! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.autonationfordlincolnwolfchase.com
First and Last Choice
I have made four purchases at AutoNation Ford Wolfchase. Wolfchase Ford is the first place I look and usually the only place I look for vehicles. Mike Murrell and Don Lewis were a great help. Everyone was very friendly and worked with me on all my requests. Either one of these guys would be great to work with and would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind words, and thank you for your repeat business! We truly care about our customers, and we always love to hear about the great experiences that people have here. If you ever need anything down the road, please don't hesitate to let us know. Thank you again! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-209-1257 www.autonationfordlincolnwolfchase.com
Excellent buying experience and support
Mike Murrell was the sales representative on my purchase of a 2014 Ford Transit Connect. He went above and beyond to make sure I understood the vehicle, process and ongoing support. I highly recommend Mike in particular and Autonation Ford Lincoln Wolfchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, Rich. We always strive to provide excellent service with a professional and caring staff here at our location. We hope to continue serving you for many years to come!
Alan Muntz - The Greatest Sales Person!!!
We were considering the purchase of a crossover ? not sure what we really wanted. We visited several dealerships and had our selected narrowed down to three: Escape, Mazda, and the Honda. We talked to Alan Muntz several time, he is a very patient man ? as we were in the dealership every day for a week. Alan was willing to do everything he could to help us select the vehicle that best suits our needs. We told Alan what we would like on the vehicle, of course my ?wants? were different than my husbands ?wants?. Alan offered to let us take an Escape for the day to see if we liked it. I contacted Alan the next day and told him I liked the Escape however I wanted to drive the Honda. When I brought the Escape back ? there was a Honda waiting on me to take for a day. After seeing the Honda and Escape side by side I crossed the Honda off of the list of possible vehicles. We were still torn between the Escape and Mazda. On Saturday, we went to talk to the Mazda dealer and they made an offer. My husband and I went to lunch and discussed the differences between the two vehicles and decided we were going to go to talk to Alan once again. We arrived at the dealership and told Alan we were really torn, he asked the Sales Manager to talk to all of us. The sales manager looked over the numbers and made a few adjustments to the bottom line. The Sales Manager located the exact Escape we wanted ? the deal was sealed. Our Escape had to be brought in from an dealer ? We were provided a demo Escape to drive until our new Escape was delivered. Customer Service at its FINEST! Alan is the best ? not pushy ? very patient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is absolutely wonderful to hear, and welcome to the Ford family! We understand that there are a lot of choices out there, but you're going to love every minute of your Escape, that's for sure! We're so glad that you had a great experience with Alan, and we look forward to seeing you again when you're ready for that first oil change. Thank you again for your business, and for taking the time to write such a great review! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.AutoNationFordLincolnWolfchase.com
Best customer service I've ever had at a dealer!
These guys were kind, understanding of our needs, patient, and most of all did everything possible to get us into a new car. Herman Rogers is the man to go to when you want a new car! Always been a Chevy man myself but with service like this it might be hard to beat a Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Gary! We're so glad that you had a great experience with us. We try our best to treat our customers with the utmost care and respect, and we're glad that Herman was able to deliver that to you. If you ever have any questions or concerns, please don't hesitate to give us a call. We look forward to seeing you for your first oil change! Enjoy the new ride, and welcome to the Ford family! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.AutoNationFordLincolnWolfchase.com
My new 2014 Mustang
Overall a pretty good experience. The internet Sales Manager, Michael Murrell was very quick to respond and gave me no run around. I was looking for one car, he had it and made sure I got it. Just what my wife wanted. It was a 3 hour drive from my house to the dealership, so he got right to business giving me the car tour and showing me all it had. He's very personable and I'd recommend you start with him. He started upfront with the bottom line. The guy who did the final paperwork was also great. He gave the standard sales pitch for the extras, but wasn't pushy about them. I was very happy about that. So why did I give 4 stars to the buying process? The little guy from finance came out and tried to tell me they gave me the wrong price the first time. After a little back and forth, I got it for pretty close to the first discussed price. Bottom line is it's a pretty good dealership and see Michael, he'll do his best to take care of you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the review, Larry! We greatly appreciate your business, and we are honored that you came from out of state to meet with us. Please accept our apology on the confusion with the finance part, but we're glad that it all worked out in the end. Please let us know if you or your wife have any questions about your new Mustang. We know you guys are going to love it! Thank you again! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.AutoNationFordLincolnWolfchase.com
My Ford Fiesta
I love my new Ford Fiesta! It has many great features. One of the main things is gas mileage. I can go everywhere and still have gas left! The car is beautiful and I will enjoy it for many years. Thank you, Ford, for designing this car for folks who have to watch where every penny of our income goes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Babs! We're so happy to hear that you're enjoying your Fiesta! My wife drives one, too, so I can certainly back you up on that gas mileage statement. They can get hybrid gas mileage out of a standard engine. It's really impressive! We hope you continue to enjoy your new Ford, and please let us know if you ever have any questions about your wonderful new ride. Thank you for your business! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.AutoNationFordLincolnWolfchase.com
F-150 STX 4X4
Have been buying cars from Don Lewis for going on 30 years. As usual, a quick and easy deal without a hassle. He's always able to find what I'm looking for. Very happy with my new F-150 STX 4X4.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Flash! Don Lewis is a staple here at AutoNation Ford Lincoln Wolfchase, to say the least! We're happy to hear that he was able to put you in an F-150 that you really like. Please, let us know if you ever need anything from us. We're here to help! Enjoy the ride! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 7925 Stage Road Memphis, TN 38133 901-382-5555 www.AutoNationFordLincolnWolfchase.com