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AutoNation Ford Wolfchase

(1,694 reviews)
Visit AutoNation Ford Wolfchase
Sales hours: 8:00am to 8:00pm
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Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 8:00am–7:00pm
Sunday 12:00pm–5:00pm
New (888) 246-1461 (888) 246-1461
Used (888) 313-4454 (888) 313-4454
Service (888) 451-5109 (888) 451-5109

Reviews

(1,694 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Wolfchase from DealerRater.

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ms. b palmer

very nice experience very friendly explained things well nice waiting area glad there a shuttle service, which I used

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We take pride in maintaining excellent customer relations, and we regret that we have not met your expectations at our dealership. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (901) 209-1257 -- we hope to hear from you soon.

Pleasant Experience

I might give them 5's but I only buy vehicles every 10 or more years so I don't have a lot of experience. Mike was my sales agent. Fine, likeable young man. I was in no rush to get a truck (F150) and had very specific requirements - such as blue color, 4x2, advanced safety features. Mike found one out of state and arranged for its transport here. I didn't feel any pressure although the guys were eager to find something I liked. Didn't try to talk me into anything else. With certain incentives expiring, I decided to go ahead and buy. Mike continues to be helpful and advise me on aftermarket items (not available at the dealer). I recommend him as the Mustang and truck expert. I'd buy from him again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Barbara did a great job!

Barbara took excellent care of my car and of me during my car being serviced... I will definitely bring my Lincoln back and spread the word! Thank you, Barbara! Stacy Southers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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great service and follow up

good follow through from technicians and service personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience

We were helped immediately and our Salesman Alan Muntz was very knowledgable and helped us make an informed decision on which car to buy. I never felt pressured and it was all done in a timely manner. I will definitely look to this company first the next time I'm in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with the service of my vehicle

I have had the best experience coming to your facility and each visit gets better. I want to give KUDOS to Smiley. Every woman wants to be treated fair/special and he provides the best quality customer service. Thanks to your entire organization.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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AutoNation Ford Lincoln Wolfchase Review

All of the sales people, financial staff, etc were very friendly and helpful, a great team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Great Customer Service, smiling help!

Meet with smiles by the customer service agent. Performed all services requested. Pricing good also with the "Owners Advantage" Program

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Great Service when I needed it!

This visit was a result of repeated repairs on the car cell phone charging unit under the dash. There were two attemps at repairing this unit at another Ford dealership, none worked. I have a great trust dealing with Smiley in the Service Department at AutoNation. We appreciate the quick attention to our problem and were able to get all repairs completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent car buying experience!

I have not purchased a new vehicle since 2001, so I really didn't know what to expect. Steve Elley made our MKC purchase a pleasant experience. I told Steve the features I had to have and he found it! If you want a seamless car buying experience, go see Steve Elley at AutoNation Ford Lincoln Wolfchase in Memphis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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