Reviews
Obtained what I wanted.
Obtained what I wanted. Very knowledgeable of product. No sales hassles. Decent discount considering the difficulty of obtaining the truck
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Charley, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Tommy is the absolute best!
Tommy is the absolute best! Great experience and will send anyone looking his way! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
I had a great experience buying a new vehicle at Autonation Ford Jacksonville. Brandy, Henry, Noel, Phillps and Rogers all did a wonderful job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mohammed, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
All went as scheduled No pressure for additional
All went as scheduled No pressure for additional work Courteous and ready when they said it would be
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Multiple visits and calls, unable to get my service
Multiple visits and calls, unable to get my service problem resolved. Not sure what is going on there. Need to find a new dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
3 hours for oil change is not only unacceptable it is
3 hours for oil change is not only unacceptable it is absurd. While I was waiting I was told 3 times my truck would be ready in 20 minutes only to get it 2 hours later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (904) 242-6499 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Communication skills lacking
I would call and leave a message to call me back with a status update on my vehicle, that would never happen. I had to call the front desk to get someone to walk back to service and put someone on the phone. I can't say I'll go back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.
Unpleasant experience
I hardly ever use the dealer for repairs, but fortunately this hybrid transmission issue was covered by the warranty, which was great news. And that was the end of the great news. It took three weeks to repair the car. A small portion of that was waiting on parts, and the rest of it was waiting to get the car into the shop, as they only have one authorized technician for this issue. What was worse was the lack of updates, urgency, and empathy from the service advisor and manager. They didn't know the status of the repair when I would call, wouldn't call back when they said they would, and they had very indifferent attitudes about the whole process. I hope the car is repaired, at least. It's only been a few days and things seem great.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ken, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.
Schedule system for service is horrible Staff is very
Schedule system for service is horrible Staff is very friendly and attentive. Should have quick service department like Bozard
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The service manager never returns any phone calls even
The service manager never returns any phone calls even though the people answering the phones say i will personally take this note to him and he will call u back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.