AutoNation Ford Jacksonville

Had a ?customer service? notification that I wanted to have checked. Also, wanted them to check my forward collision warning to make sure it was working ok. Had my car all day and got it back with no answers. My service gal had left so I got stuck with someone I didn?t know and would never get a call back. They won?t see me again

Couldn’t fix car issue. Spent hours to try to get someone on phone leaving multiple voicemails. Went to pick up car at service center with flat bed tow service and no one working “everyone at lunch” waited over 45min, service manager came out took care of myself and the rest of the line who were all pissed and said don’t worry about the bill (diagnostic only).

Had to pay for parts upfront for them to even order them, was told parts would be in in about a week. Called and left message for service manager one week after ordering parts. that was on a Friday late in the day, Monday was a holiday so didn't expect to hear back, Tuesday no call. Wednesday no call so I left another message for Service manager.Also called Ford Advocacy Line following Friday when I had no returned call by then and it was two weeks after paying out almost $2000 dollars for parts. Ford claim person also had difficulty getting dealership to return calls.Service writer returns from vacation following Wed. and calls to ask if anyone called me to let me know parts were there. I said, "No", she asked when I would like to schedule the repair, and it would take two days to complete. I said Monday would be good , they only have one Transmission tech so I thought if I give them some advance they can have mine scheduled and prioritized, dropped off Monday expecting to pick up Tuesday Eve/Wed. morning. Tuesday afternoon Ford claim person called , said they were trying to get info from dealership but they would not have car ready that day, dealership didn't call me to let me know. Same routine when I dropped to off for diagnosis, dropped on Monday, no call, Tuesday no call, Wednesday afternoon I call, they see its me and ask to call me back, when they call back they say they found out that morning but hadn't had time to call me; verdict was major transmission repair. (this on a vehicle designed with the max tow package that has never towed more than a motorcycle, and overwhelming majority of its barely out of warranty miles are highway cruising speed.) Day three of repair and dealership says repair won't be done for another day, when I ask why they said there was a job ahead of me that needed done, I asked how that could be when mine was scheduled ahead of time for the one tech they had. but they told me they were trying to save me money by sending the info to Ford advocacy team. That only happened because I involved them, not the dealership. and at that point the dealership was only doing what Ford needed them to do and send the info. So at end of day on forth day of repair I go to pick up vehicle, and they want to charge me additional $, and have no record of what I already paid for parts ordering. Had they not been able to call service writer after-hours and get resolved I would have had to pay more to get vehicle then and then try to get my money back. Ford advocacy did step up to help make the situation right. I will continue to consider Fords for future purchases. Autonation dealership did everything they could to lose my future business; and they succeeded! I went to this dealership out of loyalty having known people that worked there, most of those people are gone, and their service team seems woefully unable to meet the needs of their customers.

Service this time was just OK. Tome failed to call when done. Frank saved the day when he actually answered my call at 5:45. We made it there just before closing. Then Frank worked through the coupon and rewards point process and saved me a lot. Thank you Frank.

Fair, quick, and professional. They made the process of purchasing a new truck painless.

Nice experience good service and customers service

Needed coverage for approaching 100k mileage limit. Auto inspection scheduled for next day. Everything on time and paperwork facilitated with ease.

Great experience, Staff was very friendly and always kept me informed

I love this place. The staff is ?always? friendly, kind and willing to assist me. The service, remarkable! This Dealer serviced my previous Ford for a few years and because of the quality of that service, I have continued with them. Their kindness, respectfulness and professional abilities are valuable to me. It?s like having my own personal and trusted mechanic. I highly recommend this Dealer!

I brought my ‘22 F150 in for a FOG LIGHT BULB being out. They said AND marked down on paperwork that it was changed… IT WAS NOT!! xxx!!!