Leith Lincoln

My wife reached out to this dealership and spoke to Casey, the finance manager Francisco and even the GM John G. She explained she had an auto loan with Lincoln near us a few months ago and the car they sold her was a lemon after it being in the shop for over 15 days so she allowed them to take the car back as a withdrawal deal. She explained she also had a totaled car on her credit and sent proof it was totaled and paid off and even sent them proof of her other auto loan with Lincoln hoping she could get picked up again with Lincoln. Communication was good when she first reached out but after running credit which they made her send in her front and back color copy of her social which made her so stressed out but knowing she just had a baby and we don't have a car she did what she was told in hopes of getting a loan. Francisco the finance manager would take a long time to get back to her so she reached out to the GM John to step in and help. He stopped talking to her and never responded to her emails which shows poor customer service and Casey the sales manager stopped responding to her as well. After Francisco ran her credit to Lincoln he claims he spoke with them but told her- Oh they said they will mail you a letter in the mail explain the denial. Now, she worked with an GM when she got approved before in another state and he got her approved so it was possible. She reached out to the GM John in hopes he would help he never responded to her email. Francisco only ran her credit to maybe another bank and that was it. They definitely don't try and help people. Not sure how they got good reviews. If you have things on your credit that are explainable don't shop here they won't help. And if anything fishy comes on her credit we know who and how it happened. They better had to disregard all her info or we know how her credit got compromised. Very sad they treat people like this.

My sales guy Bob Lusk. Was the absolute best he definitely made sure I got the Lincoln I wanted and he had the most patience with me.. If your looking to buy a Lincoln in the future please go see Bob he will get u right..

I bought a 2023 Nissan Altima at leith Lincoln it was pearl white. The dealer Vinny Vassallo was very cool and polite, did the full walkthrough of the car. Me personally I would trade my car in a few years at this dealership because the chemistry was like home. Thanks Vinny again.

Really bad experiences x 2 with this dealerships service department. I purchased my first Black Label Lincoln Navigator in Charlotte, then had a battery die due to a loose cable. This dealer sent a "Lincoln Recommended" wrecker, the man tried to entire my new vehicle with a lit cigarette, and I have small children I regularly transport in this vehicle. I sent him away and had someone else trasport the vehicle to the dealership. My 2nd negative experience was on a Black Label Lincoln I did purchase at this dealership. The purchase experience was well done, however the service department again struck out. This time I had a leak in the sun roof that is allowing water to enter the vehicle during the wash. The service department manager claimed "there was not a leak and (we) must have left the sun roof partially open". So I showed them a video of the leak taking place during the wash, and they then changed the narrative to say the car wash damaged the sunroof. The dealer's manager also backed the lying service manager, so let's say I can say with high confidence these guys are liars with low integrity and do not stand behind their warranty, not something I would expect from the label "Black Label".

Very friendly and professional. Great selection of cars. Pleasure working with them. Highly recommend this dealership

husband and I recently purchased our 4Runner from here. Bob, our sales guy was amazing!! He was just laid back and easy to work with! However, the finance department made the whole experience less than ideal. We financed through our bank but the finance department at Leith didn’t understand how our bank handles the process. The bank writes a check to the dealership then the dealership pays them directly, but due to the total lack of understanding and trust in us as the customers we ended up having to go back and forth between the dealership and the bank multiple times.

Buyer Be Ware!! Two years ago, I purchased a 2016 GMC truck with 47,000 miles on it and the check engine light came on the first day we had it. For the past two years I have had to replace the fuel pump, have injectors replaced, windshield washer pump replaced and most recently had the AC system repaired. I sure I'm forgetting something, but it seems like it is something all the time. I still like the truck but am thinking about selling it although my mechanic says he would not give up on it yet. This week my wife found a nice 2018 GMC Yukon at the same dealership, and I thought maybe I would give Leith another chance. I took the vehicle to our mechanic who is a trained GM mechanic and works for GM. He found several problems including two leaks that needed attention. When my wife returned the vehicle and showed the Leith big wheels the write up of items that needed to be addressed, they told her "some of these older vehicles can have leak issues". They did not offer to fix the items, but they do want to upsell you on a $2000+ extended warranty!! I will also bet my future billion dollar winning lottery ticket Leith will not tell the next potential buyer of the 2018 Yukon's problems. For me it Was NOT Easier Here!

Professional, friendly, and very helpful. We were from out of town and they were very accommodating to our schedule and needs. Would definitely recommend.

The buying experience was great. However, the service department fails to uphold the manufacturer warranty, address recalls, and provide adequate accommodations for loaner vehicles without having to constantly argue for one. We inquired about getting a part replaced under warranty. Having gone through countless communication channels we gave up hope and were ready to purchase the part on our own. We contacted Capital Lincoln Cary for a recall and during the intake process they asked if they could replace the part we were told wasn’t covered by Leith. Not only did Capital Lincoln Cary replace the part, but examined the matching part on the other side and replaced it also to be proactive. Do not trust your service at Leith. If you do, try Capital Cary Lincoln and experience a totally different experience. We won’t buy another Lincoln, but will do business with Capital going forward.

We sent a request for information about a vehicle we were interested in purchasing, we did not receive a response from this dealer.