Ocean Mazda

I have been experiencing ongoing challenges with my recent purchase at this dealer, and I feel that my situation has not been fully supported by the dealer. À 2025 car that is only presenting issues since the first service at 3000 miles. The service team is not helpful and the sales person doesn’t return calls. I like the car but the quality and reliability is questionable. The recurring issues have been disappointing, that affected my confidence in the vehicle.

I visited Ocean Mazda while exploring options for a new vehicle, and my experience with Nelson was disappointing. I had spoken with him during a prior visit, but when I returned this second time, I came with the intention of purchasing a car, just not with the intention of doing business with him. I was already in conversation with another sales associate who was assisting me when Nelson approached under the pretense of saying hello and ultimately redirected the transaction to himself. In doing so, he effectively took the opportunity away from his colleague who had initially been helping me. As someone who also works in a commission based sales environment, I understand the pressures that come with earning a living this way. However, this type of conduct undermines both team integrity and professional ethics. It is disheartening to see business taken from a colleague through internal maneuvering rather than earned through service and trust. Being in sales myself, I could not help but put myself in the other associate’s shoes. I have had colleagues in the past who worked alongside me on deals, only to remove my rightful portion of the commission from the contract. That defeated feeling of losing a hard earned opportunity is something I would not wish on anyone, and it is exactly what came to mind witnessing this situation unfold. I walked away for that reason, and bought my Mazda from a more trusted person I met networking instead.

Great experience at the dealership. Manny was professional, helpful, and made the entire process easy. I’m very happy with my new Escalade. Highly recommend!

Elise and his team helped us get into the brand new Mazda we were looking for. We upgraded from the Cx5 to the Cx70. We are so happy!

Great deal, she dealt the interaction professionally, might have been confused as it is my first negotiation/real world decision, but overall it went as expected.

Excelente vendedor, fue suficiente entrar al dealer para sentir la amabilidad, profesionalidad, responsabilidad y sentido de mercado de Manuel, lo recomiendo 100% para cualquier cliente que necesite los servicios de ocean Mazda.

Quiero dar las gracias al Sr Juan Carlos Buranat por su trabajo y atención como asesor en la venta que me hizo el día de hoy muy claro eficiente y atento nos trató de maravilla lo recomiendo al 100% y al financista el Sr Alex un experto en la materia un trato de alto nivel profesional humano y respetuoso, los felicito y respeto gran atención muchos éxitos para ambos que Dios los bendiga aplausos para ambos de parte de Rómulo y familia

We had a great experience at this dealership. Manny was very professional and answered all our questions and concerns in detail.

El mejor vendedor, servicial, amable. ,cordial y lo mas importante muy eficiente. Gracias por tu ayuda.

A Truly Outstanding Car Buying Experience at Mazda of Miami Doral My family and I recently had a fantastic experience at Mazda of Miami Doral, and I felt compelled to share our gratitude. I recently purchased two cars for myself, and a third for my daughter, and each transaction was a pleasure from start to finish. This exceptional service was largely due to our salesman, Eduardo Alfonso. From the moment we met him, Eduardo demonstrated a level of professionalism and dedication that is truly rare. His knowledge of the Mazda lineup was extensive and he answered every question we had with confidence and clarity, making the process of choosing the perfect vehicles easy and enjoyable. Eduardo's commitment to providing excellent service extended beyond just the sale. He was patient, transparent, and went above and beyond to ensure that we felt comfortable and well-informed throughout the entire process. His attention to detail and genuine desire to help us find exactly what we needed made all the difference. I highly recommend Mazda of Miami Doral and, in particular, working with Eduardo Alfonso. If you're looking for a new car and want a stress-free, positive experience, he is the person to see. We are thrilled with our new cars and couldn't be happier with the service we received. Thank you, Eduardo!