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Larry H. Miller Super Ford Salt Lake City

(722 reviews)
Visit Larry H. Miller Super Ford Salt Lake City
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award
New (801) 783-2791 (801) 783-2791
Used (801) 783-3140 (801) 783-3140
Service (801) 935-8045 (801) 935-8045

Reviews

(722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Super Ford Salt Lake City from DealerRater.

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I have been talking to CJ for a few months.

I have been talking to CJ for a few months. We were on a mission in Greece and I needed to get a car lined up fur when we returned . He was my favorite salesman that I talked to. He was thoughtful and kind and I felt like he really had my best interest as a priority !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us. Our team is dedicated to providing exceptional customer service and it's great to know that they exceeded your expectations. We hope to see you soon for all your future automotive needs.

The Super Ford Store service department were great to

The Super Ford Store service department were great to work with, it was quick and convenient. They completed the job cleaning up after themselves and got the vehicle back to us quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are overjoyed to hear about your positive experience at our dealership. Our team strives to create a seamless and enjoyable process for each customer, and it's great to know that we were able to do that for you. We hope to see you again soon.

The purchase of our F450 pick up was a pleasant

The purchase of our F450 pick up was a pleasant experience. We feel the price was fair and our salesman, Tim Powell kept us informed about our order. I would recommend them to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I brought my RV in for service and the service rep was

I brought my RV in for service and the service rep was very thorough at explaining the process to me and made sure I was well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the third time the transmission on our Ford

This is the third time the transmission on our Ford Fusion hybrid has been worked in. It’s a sealed unit so only Ford can work on it. This time it was low fluid. They said that a trans axle was leaking and needed to be replaced. I reminded them that when I first contacted them I told them both trans axles had been replaced AFTER we started hearing the transmission noises. The transmissions are bad, but I’ll still have to pay for them as long as I have the car. Fun!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, I appreciate you taking the time to share your feedback and I completely understand how frustrating it must be to face repeated concerns with your vehicle, especially when it feels like you're not getting clear solutions. Transmission issues are stressful enough without the added uncertainty. I’d welcome the opportunity to review your situation in more detail and see how we can help moving forward. If we haven’t already spoken, please feel free to reach out to me directly. Ryan Rasmussen Service Director 801-656-7099

I found a nail in my tire, and without an appointment my

I found a nail in my tire, and without an appointment my service advisor Matthew was able to get me a spot in their service bay anyway. It ended up being a worry free experience and I’ve always found a respectful environment at LHM super Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service and repair was successful.

Service and repair was successful. Was pleasantly surprised that the problem was corrected on the first try.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We were passing through SLC on our RV trip when a check

We were passing through SLC on our RV trip when a check engine light came on. After bringing our RV in they were able to diagnose the issue and replace a burnt spark plug wire within 2 hours so we could be on our way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brandon was our service representative, I can’t thank him

Brandon was our service representative, I can’t thank him enough. He was efficient, very knowledgeable ,and professional. We have a 34 ft RV and we’re stranded in Utah. He stayed in touch with us, which helped us with a very stressful situation. Everyone we came in contact with at the dealership was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales person Nick M.

Sales person Nick M. and sales manager Phillip H. did outstanding jobs! But trying to get our paper work so we could license our vehicle was a nightmare! Temporary permit expired, could not drive vehicle for 5 days! General manager would not even return our calls (left at least 5 messages over 2 week period).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Here’s a professional and empathetic response you could post to the most recent DealerRater review: Thank you for recognizing the efforts of Nick and Phillip—we’re proud to hear they delivered a great experience. That said, I sincerely apologize for the issues you encountered with the paperwork and licensing process. Going without your vehicle for five days and not receiving call backs is unacceptable and frustrating, and we take full accountability for that breakdown in communication and follow-through. Please know this is not the level of service we strive to provide. I’d like to personally speak with you to ensure everything is fully resolved and to learn how we can improve. Your feedback is incredibly valuable, and I appreciate you taking the time to share it. Sincerely, Thomas Fortune General Manager Larry H. Miller Super Ford Salt Lake City 8017063867