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Larry H. Miller Super Ford Salt Lake City

(722 reviews)
Visit Larry H. Miller Super Ford Salt Lake City
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award
New (801) 783-2791 (801) 783-2791
Used (801) 783-3140 (801) 783-3140
Service (801) 935-8045 (801) 935-8045

Reviews

(722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Super Ford Salt Lake City from DealerRater.

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I hope all Ford dealers are not like this place.

I hope all Ford dealers are not like this place. I made an appointment and took our government vehicle in for service. Very simple things, fix a flat, replace some bulbs, and change the oil. I hear nothing all day. The next day I hear nothing. I called and was told there was only one person there who can help and he is swamped; will call when he can. I try a chat, but they can't help. They will have a manager call. Two hours later, still nothing. No information and I don't know where my vehicle is. They essentially are saying, "We don't care. We have your vehicle and will update you when it is convenient". I have been to many other dealerships, and this is the worst service I have ever experienced. If you care about your vehicle and getting it serviced, do not go to Larry H. Miller "Super" Ford Store. There is nothing super about it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Van, I want to personally apologize for the frustrating and unacceptable experience you had at our dealership. Your feedback makes it clear that we failed in our responsibility to provide timely communication and proper updates while your government vehicle was in our care—and that’s not the standard we aim to uphold. No customer should feel ignored or uncertain about their vehicle’s status, and I understand how that experience could lead to the strong feelings you expressed. I would appreciate the opportunity to speak with you directly, review what happened, and work on making this right. Please reach out to me at 801-656-7099. I want to ensure you’re heard and help restore your confidence in our store.

The entire team of the LHM group staff made my experience

The entire team of the LHM group staff made my experience of purchasing a new F150 pleasant. Will Shields was very helpful and patient with me in making my decision. He helped with showing all the options and was willing to take the time to explain all the various features that came with the models of interest to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchasing a new F350 from Super Ford was really not

Purchasing a new F350 from Super Ford was really not stressful. No dealer add ons or phony gimmicks. Antonio Lopez is great and will help you get the right vehicle and price. I will definitely return on my next vehicle shopping trip

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I told the dealership twice before we picked up the truck

I told the dealership twice before we picked up the truck and once when we signed the final contract that Wyoming only has 4% state sales tax and 1%. county. They charged 6% and who knows when we will get the other percent back. That is money that we are paying interest on and the dealership is receiving interest on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We replaced a car that was totaled in a accident.

We replaced a car that was totaled in a accident. These guys helped us find the same car to replace our old one. Mustang Mach-E... We are so happy to have our car back. The service was great and easy. We'll return for the next car we buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I did not hesitate to take my vehicle to Larry Miller

I did not hesitate to take my vehicle to Larry Miller Super Ford as I have been doing so for over six straight years for various repairs. The staff is professional and friendly always. I was satisfied with my most recent experience and will continue to have them as my go to for all needed work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your review is much appreciated. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again in the future.

They went out of their way to help us get the Tremor

They went out of their way to help us get the Tremor Expedition we wanted. Thank you very much!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good listener cared what I said told me what to do

Very good listener cared what I said told me what to do on. My recall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I paid for my F150 with a check that has cleared for at

I paid for my F150 with a check that has cleared for at least a month waiting for title and registration and license my current temp registration and license is about to expire I called salesman and was basically told they completely dropped the ball I really wish to go on a trip and can’t because your dealership dropped and deflated the ball please call me and if needed pick up the truck and refund me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great buying process, except it took a lot longer to buy

great buying process, except it took a lot longer to buy the truck than it should have, salesman great, finance great, overall experience was very satisfying

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did!