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Serpentini Chevrolet - Strongsville

(926 reviews)
Visit Serpentini Chevrolet - Strongsville
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (330) 765-7696 (330) 765-7696
Used (330) 765-5675 (330) 765-5675
Service (330) 765-2825 (330) 765-2825

Reviews

(926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serpentini Chevrolet - Strongsville from DealerRater.

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Our experience with Serpentini of Strongsville was

Our experience with Serpentini of Strongsville was totally perfect. We were taken care of in a professional manner and our salesman was the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Told vehicle was on sight, drove almost hour to get there

Told vehicle was on sight, drove almost hour to get there and vehicle was at body shop. Never saw it . Told we would be notified first as soon as vehicle returned. Never got a call and price went up $2,000 over the time it was gone. We did not go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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I had a very positive experience at Serpentini.

I had a very positive experience at Serpentini. Jeff was the service man who took care of me. From the moment I got there until I left he kept me informed. Unfortunately they could not find what caused the problem but assured me what to do if it happened again. So far it hasn’t.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful working with the service department.

Wonderful working with the service department. Very thorough and accommodating. Been going there for 10 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Helped our son purchase a used pickup truck And the

Helped our son purchase a used pickup truck And the sales person and the rest of the team were great to work with it made the experience much more enjoyable than we were used to at other dealerships Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I brought in my Chevrolet trailblazer rs in for scheduled

I brought in my Chevrolet trailblazer rs in for scheduled service work. Oil change and tire rotation, also tire repair. Front end alignment. Prompt and promised service time. Always a pleasure with the Serpentine service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My rating of 5 was solely based on Jude.

My rating of 5 was solely based on Jude. He did everything possible to help me out and was very respectful and understanding. My heartfelt thanks to him. (No deal was made due to financing. With over 1,000 vehicles, serpentini could GIVE them away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I dropped my Acadia off on Friday afternoon picked it up

I dropped my Acadia off on Friday afternoon picked it up at noon Saturday service people were very nice and polite. To get me out that fast with what my car needed was great .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My wife and I recently purchased a new truck from here

My wife and I recently purchased a new truck from here and it was a very easy and a great experience. The sales team is very nice and polite. They were very helpful at getting us what we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had the pleasure of working with Sergio Vielman as our

We had the pleasure of working with Sergio Vielman as our car dealer. His sincere, honest, and non aggressive approach made the anticipated dreadful experience of purchasing a new/used vehicle, relaxed and comfortable. We had a similar experience with Kenny in the finance office. Both Sergio and Kenny had us laughing, smiling, and feeling like we had spent the afternoon with friends, not car dealers! Both gentlemen were attentive, considerate of our needs, and a joy to work with! I would highly recommend working with them at Serpentini Chevrolet of Strongsville.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.