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Serpentini Chevrolet - Strongsville

(926 reviews)
Visit Serpentini Chevrolet - Strongsville
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (330) 765-7696 (330) 765-7696
Used (330) 765-5675 (330) 765-5675
Service (330) 765-2825 (330) 765-2825

Reviews

(926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serpentini Chevrolet - Strongsville from DealerRater.

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I have been coming to this dealer since 2015 and they

I have been coming to this dealer since 2015 and they have always been awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Robert and Dave M where my sales guys and they were

Robert and Dave M where my sales guys and they were great, very straightforward and no hidden fees. Sales manager Derek was also great to work with. I hate going to dealerships but these guys made it a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

From checking in to leaving the experience was very good.

From checking in to leaving the experience was very good. Joe was friendly and efficient. The service was completed on less time than estimated including a car wash. Very happy with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They are amazing.

They are amazing. Tom helped me out with getting my fuel line fixed and they were so kind to overnight the part. I've been going through a lot in my personal life, and to hear that i'm getting my car back so soon... is such a blessing!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience, came here after a horrible

Wonderful experience, came here after a horrible experience at another local dealer and Sergio made my first new car purchase amazing. Not only did they have exactly what I was looking for they went above and beyond with service and financing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This place is a joke.

This place is a joke. Talked with salesman about a vehicle, set up a time to come in, called my bank. Got the check for it. they called the next morning to verify the time. 10 minutes later called back said it was sold after they knew I was coming to purchase this vehicle.. Terrible communication, terrible customer service. Terrible business all around. Just not the way to do business with someone. Would not recommend going here. Tell you what you want in hopes to get you to come in to look at something else. I’ll take my money elsewhere. F**k this place. Zero stars if I could

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchasing a vehicle from this dealership was an

Purchasing a vehicle from this dealership was an enjoyable experience. Everyone was knowledgeable and pleasant. This is the second vehicle I have purchased from Serpentini Chevrolet, and will continue to do so in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was sold a 2015 chevy equinox in 2023 I owe 17k on it

I was sold a 2015 chevy equinox in 2023 I owe 17k on it was given a horrible loan. The car is broke down it already had mileage and now i find out the wires to the computer are held on by electrical tape. The guy Mario commented on my google review he wanted to help me but I've called 3 times and no call back im a single mom who just needed a dependable car and I got screwed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I appreciate the reminder call and the professional

I appreciate the reminder call and the professional attention including explanations. Everyone is helpful and friendly. My car continues to provide good transportation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience all around, everyone extremely helpful

Great experience all around, everyone extremely helpful and kind. I’ve bought multiple cars from here and will continue to do so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.