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Group 1 Ford of Pensacola

(3,127 reviews)
Visit Group 1 Ford of Pensacola
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (833) 313-3647 (833) 313-3647
Used (877) 257-1038 (877) 257-1038
Service (833) 305-5052 (833) 305-5052

Reviews

(3,127 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Pensacola from DealerRater.

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Christopher did a great job at having me in and out in a

Christopher did a great job at having me in and out in a timely manner. I am very pleased with my work that was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at World Ford Pensacola. If you have any further questions, please don't hesitate to reach out!

Was out of town and in need of an oil change / tire

Was out of town and in need of an oil change / tire rotation. Came as a walk in and they got me in and out quickly with a video of the service checks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Zack, we strive for 100% satisfaction, and it is great to see you had such a positive experience at World Ford Pensacola. If you have any further questions, please don't hesitate to reach out!

I brought my vehicle in for oil change and tire rotation.

I brought my vehicle in for oil change and tire rotation. The service was completed in a timely manner. Sarah is friendly and a great customer service representative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Willie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at World Ford Pensacola. If you have any further questions, please don't hesitate to reach out!

Took care of our fleet truck quickly and with great

Took care of our fleet truck quickly and with great communication from all aspects from appointment scheduling to final billing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Montana checked me in she said it would be about an hour

Montana checked me in she said it would be about an hour and a half to two hours for my oil change since there was a few customers ahead of me she was correct about an hour and a half I was out of there they did a good job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found Montana to be so supportive during your experience here at World Ford Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jason took great care of me.

Jason took great care of me. My truck was done before expected. Always in communication and price was just what they quoted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Jason here at World Ford Pensacola! We do hope we can be of assistance in the future. Take care!

This dealership is always very friendly and professional.

This dealership is always very friendly and professional. The work they've done on my Bronco has been top notch. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Judy, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

When I pulled up for service I was greeted with a

When I pulled up for service I was greeted with a welcoming smile and professionalism

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Cathy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Consumer response

Yes Clone Ellen in service… her professionalism and caring attitude and went out of her way to make things right

Time for my Ford Fusion to be serviced so I dropped it

Time for my Ford Fusion to be serviced so I dropped it off. They text me about an hour latter it was ready. Friendly professional service was very much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Brenda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

My Sales Associate Stephen Rone was phenomenal!

My Sales Associate Stephen Rone was phenomenal! The buying process could not have been easier. He answered all of my questions, and the vehicle was ready to pick up when he said it would be. The Finance manager was equally as helpful. Great car, great process, great job, World Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi George, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!