Group 1 Ford of Pensacola

Worked on transmission until till it was working correctly. Was setting almost a week before they were able to look at it.

Mr. Austin Sims was very helpful and handled my service requests promptly. I look forward to dealing with him in the future.

The people there are very helpful and courteous. They answer questions that you may have.

I can only rate the service department. I would not recommend them as I brought my truck for a battery issue. 7.5 hours later I finally got my truck back! They did the extended battery check and 3.5 hours later I got a text and approved the battery replacement. 1.5 hours later, I was told they had to run another check because it was warranty work. Finally 1.5 hours, totally 7.5, I got my truck with a new battery!

The service advisors are always helpful and informative. Busy dealership but get you moving on quickly.

I would not purchase a vehicle online from this dealership. Truck had 2 cracks in the windshield and the headlights are scratched. Electrical cover for trailer connections is broken, multiple paint chips were not disclosed. They had full payment for over 2 weeks but did not have the paperwork ready when we arrived. I called before we arrived to verify if I needed to bring a transit plate and they said no they would put on a 20 day temporary plate. We arrived and they did not know what to do about the plate. Sent us home with a dealer plate that we have to mail back. We are 30 monutes away from our local post office. I have purchased vehicles from out of state before and had a great experiences. I would have requested the windshield be replaced had I known its condition. Do not rely on salesman's "honest opinion" of the condition of the vechile. Make sure you see it and throughly inspect it in person before negotiating. I would not purchase a vehicle here again.

My two experiences with World Ford have been very satisfying, especially agents Austin Sims and Montana!!

Extremely professional, very easy to do business with. Very fast service time. I would highly recommend this dealer for any vehicle needs. I am very satisfied.

Chris was professional and informative with my needs and recommendations. I will return for any future needs for my vehicle. Thanks for great service and keeping me informed on the progress of my vehicle while being serviced.

I was five minutes early for my service check and they signed my vehicle right in. They greeted me with a smile and said they would take care of me. I have to say that they went beyond what I expected. Super pleased.