Reviews
Melissa Evan?s was very helpful and instrumental in the buying/trade process. She made this a very comfortable ordeal. I would recommend her and Hendrick Honda to anyone looking to buy a car. After buying an Accord this time, I would get that over the Camry I traded anytime!
Melissa Evan?s was very helpful and instrumental in the buying/trade process. She made this a very comfortable ordeal. I would recommend her and Hendrick Honda to anyone looking to buy a car. After buying an Accord this time, I would get that over the Camry I traded anytime!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service. And my sales person Mellisa was great. She called the following Monday. To check on how our trip home was,and how we like the vehicle.
Great customer service. And my sales person Mellisa was great. She called the following Monday. To check on how our trip home was,and how we like the vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I came here for the first time for my maintenance appt and was treated with smiles and courtesy from the start.
I came here for the first time for my maintenance appt and was treated with smiles and courtesy from the start.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank Meitha Hall for all her help with guidance . It was my first time experiencing coming there. She is amazing ! I enjoyed working with her and the team who fix my car . I remember her saying Anthony name ! Job Well Done ! Meitha is your Girl ! Check her Out if you go the Honda Hendrick Honda Yall ! Thanks Meitha Hall !
I would like to thank Meitha Hall for all her help with guidance . It was my first time experiencing coming there. She is amazing ! I enjoyed working with her and the team who fix my car . I remember her saying Anthony name ! Job Well Done ! Meitha is your Girl ! Check her Out if you go the Honda Hendrick Honda Yall ! Thanks Meitha Hall !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hendrick Honda has my good rating in several categories but not so good on others. My rating is not based on comparison but on the disappointment of feeling somewhat manipulated. Next to the plus of finding the car desired my expectation and desire was to have an opportunity to negotiate a better price. The system, procedure used however putting the purchase in process precluded the negotiating opportunity. I was led to believe I would have that opportunity but it did not materialize. Yes, I could have just walked away from the car I wanted but not wanting that conflict or “stress,” I swallowed the price.. Being extremely pleased with the really low mileage I was also led to believe the “certified” warranty would cover more than it does which I learned as the papers were being signed . Again I could have stopped the purchase right then and there but could not get past the “stress” I really did not want. Again I went ahead and completed the purchase. I don’t like dealing with car dealers! I do have the car I wanted but at a price not wanted..
Hendrick Honda has my good rating in several categories but not so good on others. My rating is not based on comparison but on the disappointment of feeling somewhat manipulated. Next to the plus of finding the car desired my expectation and desire was to have an opportunity to negotiate a better price. The system, procedure used however putting the purchase in process precluded the negotiating opportunity. I was led to believe I would have that opportunity but it did not materialize. Yes, I could have just walked away from the car I wanted but not wanting that conflict or “stress,” I swallowed the price.. Being extremely pleased with the really low mileage I was also led to believe the “certified” warranty would cover more than it does which I learned as the papers were being signed . Again I could have stopped the purchase right then and there but could not get past the “stress” I really did not want. Again I went ahead and completed the purchase. I don’t like dealing with car dealers! I do have the car I wanted but at a price not wanted..
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Mo1, thank you for your feedback and for choosing Hendrick Honda. We're glad we were able to help you find the vehicle you wanted and that you were pleased with its condition and low mileage. We’re sorry to hear aspects of the purchasing process did not meet your expectations. Providing a transparent and comfortable experience is important to us, and we regret that you left feeling disappointed regarding the pricing and warranty coverage discussions. Your feedback is valuable and will be shared with our management team as we continually work to improve. Thank you again for your business, and we hope you enjoy your vehicle for many years to come. ~ Caroline McLane | Customer Relations | Hendrick Honda
Great Buying Experience with Raj! I recently purchased a vehicle from Hendrick Honda in Charlotte. Raj was an absolute pleasure to work with. Right from the start, he was incredibly prompt, always reachable, and returned every call on time. He took the time to show us multiple vehicles and asked all the right questions to help guide my decision without any pressure. He was incredibly patient throughout the entire process and went above and beyond to ensure I got the exact colors that I wanted on the date that I preferred. I received a fair price for my trade-in, the vehicle was delivered on time, and the paperwork took less than 30 minutes. Every staff member was welcoming, making it a stress-free environment. I highly recommend Hendrick Honda and Raj for their excellent customer service !
Great Buying Experience with Raj! I recently purchased a vehicle from Hendrick Honda in Charlotte. Raj was an absolute pleasure to work with. Right from the start, he was incredibly prompt, always reachable, and returned every call on time. He took the time to show us multiple vehicles and asked all the right questions to help guide my decision without any pressure. He was incredibly patient throughout the entire process and went above and beyond to ensure I got the exact colors that I wanted on the date that I preferred. I received a fair price for my trade-in, the vehicle was delivered on time, and the paperwork took less than 30 minutes. Every staff member was welcoming, making it a stress-free environment. I highly recommend Hendrick Honda and Raj for their excellent customer service !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Victor, thank you for taking the time to share such a detailed review! We're delighted to hear that Raj provided a seamless, pressure-free experience and went above and beyond to help you find the perfect vehicle. It's wonderful to know you were pleased with your trade-in, delivery timing, and overall experience with our team. We truly appreciate your recommendation and thank you for choosing Hendrick Honda. Enjoy your new vehicle! ~ Caroline McLane | Customer Relations | Hendrick Honda
Marcus did a great job helping us choose the best deal when comparing the Passport with the Pilot, ended up with a 2026 Pilot!
Marcus did a great job helping us choose the best deal when comparing the Passport with the Pilot, ended up with a 2026 Pilot!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
DSven, thank you for your review! We're glad Marcus was able to help you compare your options and find the best fit for your needs. Congratulations on your new 2026 Pilot, and thank you for choosing Hendrick Honda! ~ Caroline McLane | Customer Relations | Hendrick Honda
Marcus was fantastic to work with! He is friendly & knowledgeable! Go see Marcus at Hendrick Honda:)
Marcus was fantastic to work with! He is friendly & knowledgeable! Go see Marcus at Hendrick Honda:)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Lori.my3sons, thank you for the kind review! We're thrilled to hear Marcus provided such a friendly and knowledgeable experience. We appreciate your recommendation and are grateful you chose Hendrick Honda. Enjoy your new vehicle! ~ Caroline McLane | Customer Relations | Hendrick Honda
Marcus did a great job helping us choose the best deal when comparing the Passport with the Pilot, ended up with a 2026 Pilot!
Marcus did a great job helping us choose the best deal when comparing the Passport with the Pilot, ended up with a 2026 Pilot!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DSven, thank you for your review! We're so glad Marcus was able to help you compare the Passport and Pilot and find the vehicle that best fit your needs. Congratulations on your new 2026 Pilot, and thank you for choosing Hendrick Honda! ~ Caroline McLane | Customer Relations | Hendrick Honda
Marcus was fantastic to work with! He is friendly & knowledgeable! Go see Marcus at Hendrick Honda:)
Marcus was fantastic to work with! He is friendly & knowledgeable! Go see Marcus at Hendrick Honda:)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lori, thank you for the great review! We're so glad to hear Marcus provided a friendly and knowledgeable experience. We appreciate your recommendation and thank you for choosing Hendrick Honda! ~ Caroline McLane | Customer Relations | Hendrick Honda