Johnstons Subaru

(3.7) 22 reviews

Dealer on Cars.com since August 2017

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 5:00 PM
Tue 7:00 AM - 5:00 PM
Wed 7:00 AM - 5:00 PM
Thu 7:00 AM - 5:00 PM
Fri 7:00 AM - 5:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

3.7
22 lifetime reviews.
  • Dealer Review Johnston Subaru Middletown NY

    Very pleased with the knowledge and integrity working with a Roger Homer while buying our Subaru .Friendly and Courteous. A.J Rumsey was efficient and

    ...

    knowledgeable in helping with the final paper work. Stacey Moyer

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stacy, Thank you so much for you kind words. Having a knowledgeable, friendly and efficient staff makes this family owned business special. We are ple

    ...

    ased with your experience here and look forward to seeing you soon. Happy Motoring!


  • STI purchase

    I had been shopping for almost a year for a Subaru STI. I found a used 2018 STI with barely any mileage on it. Roger Homer, my salesman, was very help

    ...

    ful. He made the buying experience a pleasant one. I received a good trade in value on my Forester and the STI was reasonably priced. Michelle, the sales manager, was wonderful and Ray in the finance department was easy to work with. I would shop at Johnstons Subaru again.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Non-authorized advertising

    I believe hey did a good job servicing my car. But they replaced my custom License plate's surround. They never did ask me. I did not notice till

    ...

    a few weeks later

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.7

7 lifetime reviews of the Service Department.

  • Non-authorized advertising

    I believe hey did a good job servicing my car. But they replaced my custom License plate's surround. They never did ask me. I did not notice till

    ...

    a few weeks later

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Customer service?

    I had to bring my car in for warranty work. A popping sound in the right rear. They had the car for days and finally someone in the service dept. fou

    ...

    nd a bulletin with the correct repair procedure. The fix only lasted for about six months. The car also went in for non functioning reverse lights. After the second "fix" the lights are still working but they could not give me a reason for the lights not working. Oh but they did break a mounting ear off the taillight assembly. All the time the service manager was anything but pleasant. Thankfully a gentleman named Brian in service was much nicer. Either way because of the service manager's bad attitude and plain rudeness i would never use them again. I bought Two cars from the dealership when it was Feders and never had a problem. Checked into a new car there and found the staff to be mostly useless.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?

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Service Pricing

    Tire Rotation

    $24.95

    Wiper Blade Replacement

    $25 and up*

    Brake Inspection

    $49.99 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2017

Stop in now Between May 22nd to see the great deals during our Big Sale 2016!

Here at Johnstons Subaru, our goal is to exceed your highest expectations at all times. The moment you walk into our showroom, the latest Subaru Impreza, Forester, Crosstrek, Legacy, Outback and WRX models are waiting for you. We are to here help you find a new or used car that you'll love.
Once you drive your new vehicle off the lot that's where our car service and repair center comes in. If you buy or lease a vehicle from us, you're getting quality maintenance with certified Subaru parts that are also available for purchase.

"Welcome to Johnstons Subaru. Where you will have a "Truly Exceptional Experience""
Johnstons Subaru
243 Dolson Ave Middletown, NY 10940
New (877) 467-2398
Used (877) 736-8054
Service (877) 736-8089
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