Reviews
As an older woman, I was expecting a negative visit to the showroom. Therefore, I walked in with an attitude at the onset. Frank understood and respected my request to walk around the showroom without salesman intervention. That meant a lot to me. It gave me a chance to narrow down the choices of models. Then I approached Frank with many questions, all of which he answered very honestly. I was not interested in style or color, but in safety. After deciding on Subaru Forester, he walked me through the paperwork. Mike in financing also explained everything very succinctly. Zach explained the technology of the car( it really is a spaceship!!). No question was too much for him and I had 2 legal pages of questions!!!! He assured me that I could call at ANY time for tech support!!! I walked into Subaru with a negative attitude and walked out feeling as though I had made 3 new friends who would support me through any car situations. I cannot relate in words how impressed and relieved I am to have met such a wonderful team of people. If you want a positive experience buying or leasing a car, Johnston’s Subaru is the way to go!!! Happy Driving!!!! In addition, they are very community oriented. I am a dog person and they are very active in animal adoptions and pet welfare. My kind of people!!!!!
As an older woman, I was expecting a negative visit to the showroom. Therefore, I walked in with an attitude at the onset. Frank understood and respected my request to walk around the showroom without salesman intervention. That meant a lot to me. It gave me a chance to narrow down the choices of models. Then I approached Frank with many questions, all of which he answered very honestly. I was not interested in style or color, but in safety. After deciding on Subaru Forester, he walked me through the paperwork. Mike in financing also explained everything very succinctly. Zach explained the technology of the car( it really is a spaceship!!). No question was too much for him and I had 2 legal pages of questions!!!! He assured me that I could call at ANY time for tech support!!! I walked into Subaru with a negative attitude and walked out feeling as though I had made 3 new friends who would support me through any car situations. I cannot relate in words how impressed and relieved I am to have met such a wonderful team of people. If you want a positive experience buying or leasing a car, Johnston’s Subaru is the way to go!!! Happy Driving!!!! In addition, they are very community oriented. I am a dog person and they are very active in animal adoptions and pet welfare. My kind of people!!!!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback is music to our ears, Stanz! We're delighted Frank, Mike, and Zach turned your visit around and made you feel right at home. Thank you for choosing Johnstons Subaru and for supporting our community efforts. Safe travels in your new Subaru Forester!
Really good on taking care of the problem with our car. These people are truly great to work with and I look forward to having them service our car in the future. Thank you
Really good on taking care of the problem with our car. These people are truly great to work with and I look forward to having them service our car in the future. Thank you
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Johnstons Subaru and for sharing your feedback. It was our pleasure to assist you and we look forward to working with you again in the future! Safe travels!
Check in was easy and quick. Service was efficient, and a comfortable waiting area. Workers were very friendly and courteous.
Check in was easy and quick. Service was efficient, and a comfortable waiting area. Workers were very friendly and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim - This feedback made our day! We're so glad to hear that you were well taken care of by our team. Thanks from all of us at Johnstons Subaru.
Very accommodating staff. Super friendly. Seamless transaction to move appointments, get loaner and do the work in a timely manner.
Very accommodating staff. Super friendly. Seamless transaction to move appointments, get loaner and do the work in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, thank you for sharing your fantastic feedback about our team! We appreciate your business and hope to see you again at Johnstons Subaru! Safe travels!
All service reps were very courteous and profession. The work on my car was expeditious; I actually got my car back earlier than expected!
All service reps were very courteous and profession. The work on my car was expeditious; I actually got my car back earlier than expected!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jake, we are pleased to hear that the team made such a great impression! Thank you for choosing Johnstons Subaru and for sharing your experience.
They worked hard to find the right car for what i needed and what fit my budget.
They worked hard to find the right car for what i needed and what fit my budget.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Claire, we are glad to hear that we found you a vehicle within your budget! Thanks for choosing Johnstons Subaru.
Dani at Johnstons Subaru provides amazing customer service! She is tremendously knowledgeable and answers all my questions.
Dani at Johnstons Subaru provides amazing customer service! She is tremendously knowledgeable and answers all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so appreciative of your thoughtful review, CJ! It is wonderful to hear that Dani left such a great impression. All of us at Johnstons Subaru are wishing you many safe and happy miles ahead!
The sales department is fine. The service department not so much. The service department seems to think that there is no need to worry how long a repair takes because they gave a loaner (had to involve the manager (Maureen was great) to escalate things
The sales department is fine. The service department not so much. The service department seems to think that there is no need to worry how long a repair takes because they gave a loaner (had to involve the manager (Maureen was great) to escalate things
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re glad to hear you had a good experience with Maureen and our sales team, but sorry for the delay during your service appointment. Your concerns will be addressed for improvement. Thank you, Julie Hernandez - Service Manager - [email protected]
All staff at johnstons Subaru has always been knowlegeable and helpful. I enjoy talking to each of them and answering all my questions:
All staff at johnstons Subaru has always been knowlegeable and helpful. I enjoy talking to each of them and answering all my questions:
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about the helpfulness and knowledge of our team at Johnstons Subaru. We truly appreciate your business and look forward to serving you again.
Frank was the best car salesman that we ever encountered he was very knowledgeable and professional and polite
Frank was the best car salesman that we ever encountered he was very knowledgeable and professional and polite
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car